Cannot get desktop media to cooperate

I have a Blackberry curve and I cannot get the Roxio Media Manager to display my pics and videos on my media card.
When I have it hooked up to the computer, it will list the device and has folders underneath it. Then it actually displays the media card as well, but no drop menu underneath the media card. Very frustrating. I am using OS 4.5 on my Blackberry. I have 4.3 Desktop manager. Do they need to be the same? Does the media card need to be formatted first? I cant remember if I ever formatted it, but I have pics and videos on there that I do not want to lose. These may seem like stupid questions, but Im a new user. Thanks for any help.

Hi and welcome to the forums!
I would make sure the options are set as listed below.
The go to options, media card, menu key, select forums.
Do a battery pull and then try it.
You can use a PC to transfer info between the PC and the media card.
Basically you will attach the USB to the BB and the PC. Don't use desktop
manager. Go to "My Computer" on the PC and the BB will show as a flash drive.
Then you can "drag and drop" files to the BB.
Use the following settings in the media card options of the Curve.
Media card support ON
Encryption mode NONE
Media transfer protocol ON (Storm and Bold only)
Mass storage support ON
Auto enable Mass storage support when connected ON
Thanks,
Bifocals
No data will be lost when doing the following: pull the battery while the device is ON.
Replace after a minute, Let the device reboot 1-3 min, see if the problem is fixed.
Message Edited by Bifocals on 02-04-2009 04:36 PM
Click Accept as Solution for posts that have solved your issue(s)!
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