Cannot get document to print

Have the following issues:
1.  HP6500 eprinter that is on wireless network in home and works fine with computers
2.  Trying to get "rooted" Kindle Fire to use HP eprint to print docs.
3.  Kindle "sees" printer and have entered the printer's email address (alr****@hpeprint.com) in program
4.  When I hit "documents" I can see the "recent viewed" docs
5.  When I hit one of the docs (***.xlsx type doc) it says "Rendering file" and goes to 'black' screen and then hit "Print" and paper comes thru printer blank.

Hi,
First I just want to clarify a couple of things.  The HP 6500 does not support ePrint but the HP 6500A does support ePrint.  When printing via ePrint, all documents must be emailed to the printer as an attachment to an email using the printer's email address.  Here is a link to more details on getting started with ePrint on the HP 6500A:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02641663&cc=us&dlc=en&lang=en&lc=en&product=408...=
I am an HP employee

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