Cannot get email-connection to the server failed

Trying to reestablish email connection after the server was disconnected

judyfromamherst,
The article linked below details a number of troubleshooting steps that can help restore functionality to the affected email account on your iPad.
Get help with Mail on iPhone, iPad, and iPod touch
https://support.apple.com/en-us/TS3899
Sincerely,
Allen

Similar Messages

  • "Cannot get mail, connection to the service failed". why and how do I repair it?

    "Cannot get mail, connection to the service failed". why and how do I repair it?

    Thanks. However...these links are to basic troubleshooting.  Good stuff, except I -- like it seems others -- have multiple email accounts coming into their iPhones (my case, iPhone 5 running latest version of iOS) that until this past Friday evening (September 12, 2014).... worked perfectly, then just all stopped.
    In my case, I also lost access to an internet forum I frequent multiple times daily.  All worked fine, until things abruptly stopped working the evening of September 12.
    Seems like anything with a stored login/password got hosed.
    I went into the profiles to make sure my passwords were still there (thought they may have somehow gotten wiped out), but they were there.  I re-entered them just in case, no change.
    Now just this morning, Sunday September 14, two emails from the same (employer) email account have trickled in.  But nothing from the others (gmail, yahoo mail).
    Spouse is having same issue on an iPhone 5.

  • Cannot get mail, connection to the service failed after iOS7

    After upgrading to iOS7, I am getting repeated "Cannot Get Mail:  The connection to the server failed." message everytime I open the email.  I click OK and after it goes away, I do get email later.  But it happens everytime now.  Reset the iPad but still happening.  Do I have to hard reset the darn thing?  Any ideas?

    Don't hard reset.
    Instead, go to Settings/Mail, Contacts, Calendars and the to Accounts. Note the settings for your iPad, then delete the account - and then reenter the information. Make sure it's 100% correct.
    Many, many people - myself included - had to reenter email settings after the iOS7 update.

  • I get a connection to the server failed message

    I cannot sign on to my yahoo account. I get the message "the connection to the server failed

    Hello kbm1964,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    iOS: Troubleshooting Mail
    http://support.apple.com/kb/ts3899
    Log in to your email provider's website to ensure that the account is active and the password is correct.
    Restart your iOS device.
    Delete the affected email account from your device.
    Tap Settings > Mail, Contacts, Calendars.
    Choose the affected email account, then tap Delete Account.
    Add your account again.
    Have a nice day,
    Mario

  • Can not get mail, connection to the server failed

    have been recieving/using work emails and calender via exchange for years but as of this week i have lost access all i keep getting is 'can not get mail, connection to server failed. i have change password but still not working any advise PLEASE..

    Hmmm.  I've seen that message before, I usually just continue with the account and save it, then power off /on the phone.  It usually works after that.
    Has anything change with your account?

  • Hi All,trying to sync.getting error: connection to the server failed

    Hi All,
    I am trying to synchronize with sap,getting error:
    "sync.log,connection to server failed".
    we are using OMC ToughBook panasonic cf 18 IP54 rated IP54, inbuilt GPRS tablet, Windows 2000 .
    Please give the some cases why these error's will occur.
    please give in detail ...
    Thanks&Regards.
    Bharat

    Hi Bharat,
    why open another Task for the same question?
    Your question is a little to wide open - unfortunately. As I said in the other blog - have a lock into the general TCP/IP settings. Is standard WWW browsing possible? Can you reach the NWA page from Toughbook?
    And as my previous workmatre said - check the log please and send us the relevant part. I expect it says just, host not found or so - so please do the above checks as well. It is not the HArdware as such, it is your configuration and this is problematic to tell with just that one sentence you gave us.
    Hope we get you started from here!
    Regards,
    Oliver

  • TS1398 On the mail app. It comes up cannot get mail. The connection to the server failed. I've tried everything I know to do. Everything else is o k

    On the mail app. It keeps coming up cannot get mail connection to the server failed. I've done everything I know to do.

    iOS: Unable to send or receive email
    http://support.apple.com/kb/TS3899
    Can’t Send Emails on iPad – Troubleshooting Steps
    http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
    Setting up and troubleshooting Mail
    http://www.apple.com/support/ipad/assistant/mail/
    Using a POP account with multiple devices
    http://support.apple.com/kb/ht3228
    iOS: Adding an email account
    http://support.apple.com/kb/HT4810
    iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account
    http://support.apple.com/kb/ht1694
    iPhone, iPad, iPod touch: Microsoft Outlook 2003, Outlook 2007, Outlook 2010 may not display contacts and calendars after sync
    http://support.apple.com/kb/TS1944
    Server does not allow relaying email error, fix
    http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
    Why Does My iPad Say "Cannot Connect to Server"?
    http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
    How to Sync Contacts with Your iPad Using iTunes
    http://www.dummies.com/how-to/content/how-to-sync-contacts-with-your-ipad-using- itunes.html
    iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
    http://support.apple.com/kb/ts2621
    iCloud: Create a group and add contacts to it
    http://support.apple.com/kb/PH2667
    eMail Groups - You can use a third party app that many users recommend.
    MailShot -  https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
    Group Email  -  https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
    iPad Mail
    http://www.apple.com/support/ipad/mail/
    Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
    http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
    Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
    Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts   Tap on the Account, then on the red button that says Remove Account.
     Cheers, Tom

  • I keep getting an error pop-up when I try to access my email. The pop-up says Cannot Get Mail  The connection to the server failed.  I get this pop-up on both my iPhone 5 and my iPad. I can still access my email, but the pop-up is real annoying.

    I keep getting an error pop-up when I try to access my email. The pop-up says Cannot Get Mail  The connection to the server failed.  I get this pop-up on both my iPhone 5 and my iPad. I can still access my email, but the pop-up is real annoying. Can someone please help me with this?  -Stu

    Hi StuNYC,
    Welcome to Apple Support Communities.
    It sounds like you're seeing an alert message when opening Mail on your iOS devices. Do you have multiple email accounts setup on the devices? Take a look at the article below, it provides suggestions that will resolve most issues that  cause an alert like that to appear in when starting the Mail app.
    iOS: Troubleshooting Mail
    http://support.apple.com/kb/ts3899
    I hope this helps.
    -Jason

  • HT2480 Ipad mini - exchange email stopped working randomly  Error: "Cannot get mail. The connection to the server failed."

    I got an iPad mini over Christmas and have had no issues setting up/managing my email until yesterday. I've had my Exchange email working for almost a month, and yesterday I stopped getting emails and getting the error: "Cannot Get Mail. The connection to the server failed."
    I tried resetting the device (multiple times) and deleting and recreating the Exchange account (multiple times). This is getting annoying because it worked fine up until yesterday. I'm not aware of any updates to the device, or any changes that have occurred since yesterday.

    Due to a screen issue, I had my iPhone 5 replaced two days ago. I repeated deleted the mail account and kept adding it but this did not make any difference. When I attempted to setup the new phone with my Google (Gmail via exchange active sync) accounts I was receiving this same "Cannot Get Mail" error. From what I was able to gather, this problem should be affecting Gmail accounts set up via Exchange. When originally purchasing the phone I was assisted and directed to set up my Gmail account through Exchange because it had the ability to use "ActiveSync" and push not only mail and calendars, but all of my contacts as well. I found this article regarding the subject.
    http://www.pcmag.com/article2/0,2817,2413283,00.asp
    What it came down to was having to delete my Gmail via Exchange account and separate it into two different accounts, a regular gmail account for my mail and a CardDAV account for my contacts.
    Here is what I did. Google is changing their system and for new registrars Exchange ActiveSync will not work so you will be unable to register your account via Exchange and have your mail, calenders, and contacts all pushed together. I find this change really annoying. If you are having problems accessing your contacts after deleting the mail account, like I was, here is the work around.
    To circumvent this issue go to Setting > Mail, Contacts, Calendars > Add Account > Other > Add CardDAV Account: Under server ender google.com, then your email user name and password, then click next to verify the information.
    I hope this helps.

  • On my hotmail email, a sign comes up saying *cannot get mail* the connection to the server failed

    i have a new itouch and have hotmail as my email account, today 21stn july 2012, when i went onto my mail account, a sign saying the following
    cannot get mail the connection to the server failed, what do i do now as i am not receiving any emails and my junk box is missing ?

    Hi kristafromne!
    I have an article here that I believe will help you with this issue. This article is about troubleshooting email accounts on your iPhone and can be found here:
    iOS: Unable to send or receive email
    http://support.apple.com/kb/ts3899
    Thanks for being a part of the Apple Support Communities!
    Regards,
    Braden

  • Is anyone getting this message when trying to access Yahoo Email?  "Cannot Get Mail, The connection to the server failed?"

    Is anyone getting this message when trying to access Yahoo Email?  "Cannot Get Mail, The connection to the server failed?"

    I have Yahoo mail (POP) account.  Mine is working fine at present.  I do occasionally get asked for password while sending mail.  I have had your issue in the past and it usually clears up in a few hours.  Sometimes I sign out and then back in and it starts working again.

  • HT201320 I am getting a "cannot get mail" "the connection to the server failed" message, how can I get my emails again?

    I am getting a "cannot get mail" "the connection to the server failed" message, how can I get my emails again?

    Hi DVfromca,
    If you are having issues receiving email on your iPhone, you may find the following article helpful:
    iOS: Troubleshooting Mail
    http://support.apple.com/kb/ts3899
    Regards,
    - Brenden

  • When trying to access email I get the message "Cannot get Mail - The connection to the server failed". How do I resolve this?

    When trying to access email I get the message "Cannot get Mail - The connection to the server failed". How do I resolve this?

    google your mail providers settings and go over them 1 by 1 to make sure it's set correctly in your ipads mail account settings

  • TS3899 for several months now i cannot receive my email.  it says cannot get mail the connection to the server failed.

    the note says the connection to the server failed.  i can get everything else off the internet but not my mail.  i think i was checking out the icloud and might have accidently done something with my email to make it stop being available to me.  how can i check out the icloud issue?  I have never used icloud before.

    iOS: Unable to send or receive email
    http://support.apple.com/kb/TS3899
    Can’t Send Emails on iPad – Troubleshooting Steps
    http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
    Setting up and troubleshooting Mail
    http://www.apple.com/support/ipad/assistant/mail/
    Using a POP account with multiple devices
    http://support.apple.com/kb/ht3228
    iOS: Adding an email account
    http://support.apple.com/kb/HT4810
    iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account
    http://support.apple.com/kb/ht1694
    Server does not allow relaying email error, fix
    http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
    Why Does My iPad Say "Cannot Connect to Server"?
    http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
    How to Sync Contacts with Your iPad Using iTunes
    http://www.dummies.com/how-to/content/how-to-sync-contacts-with-your-ipad-using- itunes.html
    iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
    http://support.apple.com/kb/ts2621
    eMail Groups - You can use a third party app that many users recommend.
    MailShot -  https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
    Group Email  -  https://itunes.apple.com/us/app/group-email!-mail-client-attachments/id380690305 ?mt=8
    iPad Mail
    http://www.apple.com/support/ipad/mail/
    Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
    http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
    Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
    Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts   Tap on the Account, then on the red button that says Remove Account.
     Cheers, Tom

  • HT4623 On my I Pad I get this message in my email: Cannot get mail.  connection to the server failed.

    I have updated my ipad.  Any ideas on what I can do?
    Trouble:  On my I Pad I get the message:  Cannot get mail.  Connection to the server failed.

    READ OTHER POSTS.  THANK YOU.  IT WAS ONE OF MY EMAIL ACCOUNTS.

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