Cannot get envy 110 to connect to web services, although when first plugged in no probs

as above, product worked perfectly out of the box but now will not connect to web services, on my home network everything else works fine, any ideas???

Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). You can find the DHCP range of the router using its internal settings page or in its manual. Use the CD that came with your router or type the router's IP address (ends in .1) into a browser.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Similar Messages

I cannot get my devices to connect to my computer anymore when I plug them in

I was updating my iphone through a connection with my computer, now both my devices are not connecting to my computer, why? Please help, either one is not showing up when I connect with my USB cord.

LOL!!!! Thank you so much, I would never have thought of this, I have been going crazy! Is that port bad?

My envy 110 works but the web services and eprint services give "connection error". what to do?

My family use Macs and Apple Deskbook and a BT Homehub network. The HP troubleshooting instructions do not always match what is on computer screen. The menu paths that HP gives sometimes do not exist.
The Envy 110 printer was working fine but it often could not be found by the computers so I followed HP instructions to set a Static IP Address on the Printer. But now the Web Service and ePrint Service give a "connection error". Any suggestions? I am annoyed that HP don't give a phone number to help.

When you set that static IP on the printer, make sure of 2 things:
1. The IP address is outside the DHCP range of the router.
2. Use an external DNS, like Google DNS: 8.8.8.8 and 8.8.4.4
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

My ipod will not stay connected to my computer. When first plugged into the usb port, I can see it as a drive. Within seconds it disappears. If I look in the devices area, I can see it but it has a yellow triangle with an exclamation point beside it.

When I connect my ipod to a usb port on my computer, I can see it in my computer as a drive for a few seconds and then it disappears. It can be seen under devices but as a yellow triangle with an exclamation point in it. If I run trouble shoot, it states windows is disconnecting this device.
I can see it in itunes as a device. However, this is a brand new computer, running windows 7. My last one bit the dust in mid use. I want to save the songs on my ipod and to do that I believe I need to be able to see the files on the ipod.
Any help would be greatly appreciated.

Great Troubleshooting on your own so far!. (If you got 2 PC and 2 iPod would be much easier, some of the people in this community has more than 2 of each.)
Hope you did not connect it to a USB Hub, the sync cable must be plug in directly to a USB2 port at the back of the Desktop Computer.
If you have a spare Notebook, with iTunes, connect it to the Notebook, to check if the iPod is working or hung.
Can you iPod run and play songs, when disconnected from the PC? (Sorry, for just asking the obvious)
Anyway, just hard reset your iPod, so that we can start from scratch
1. if your iPod is hung, reset it by pressing Menu and Center button for at least 10 secs till the Apple logo, comes on. (this won't delete your songs in the iPod, if they are not corrupted))
2. Connect it back to your Notebook or Desktop.
if your iPod screen is dead, try charging the battery by connecting it to another computer. if it doesn't connect to successfully to another computer, it may need servicing.
Good luck!

Envy 7645 Cannot connect to web services

I have a new Envy 7645 that cannot connect to the web services.
Things I have tried:
Verified Internet access. The printers "Web Access Test Results" report shows "No problems found"
Verified wireless connectivity by connecting to the printers Embeded Web Server
I statically set the DNS to 8.8.8.8 (primary) and 8.8.4.4 (secondary)
The IPv4 address was assigned via DHCP so I changed it to static (manually) assigned
Re-verified wireless connectivity by connecting to the printers Embeded Web Server with the static IP
Lots of printer reboots to make sure the changes took effect. (Have you tried turning it off and on again? Ha!)
Logged into the https://www.hpconnected.com website
The printer is registered under my devices tab
The printer status is "offline" (I assume this would change if the web services were working)
Any help would be appreciated.
This question was solved.
View Solution.

Hello treadwayl,
Welcome to the HP Support Forums!
Thanks for putting the time in to a very informative post about the ENVY 7645 not being able to connect to Web Services. When you attempt, what is the exact error or message?
I would like to you try the DNS of: Primary DNS Server = 209.244.0.3 & Secondary DNS Server = 209.244.0.4
Re-boot printer and router, then try again to connect.
Let me know the out come, cheers.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

"Unable to connect to web services" when trying to scan to e-mail on a HP Photosmart 7520

Hello - I used to be able to scan to e-mail with no problems and then all of a sudden I keep getting the "Unable to connect to Web Services" error message. I have checked my network connection and it is fine, I have turned off my router and unplugged my printer but still no luck. I have seen that this seems to be a common problem from others in this forum but I was hoping someone could help me figure this out.
I really need to be able to scan documents to my e-mail..... ughh... please help!
Thanks,

I am having the same issue. Please help.

HP 7520 Unable to connect to web services

Hi,
I am following a post here that says what to do when you can't scan to email because you get the "Unable to connect to web services" message. the post says to enter the printer's IP address in a browser and then click the network tab at the top of the page. I am not sure what the poster is talking about, I don't see a network tab in my IE browser.
or if there is another way to fix this issue pls let me know.
first time poster here.
thx

upscope
Welcome to the HP Community Forum.
First:
Reset Web Services in ePrint Printer
See Section titled:
Method Two – Set Static IP Printer Connection
Next:
In answer to your question:
This visual shows you the EWS page and the general layout of the EWS Network tab:
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

HP Photosmart 7525 unable to connect to Web Services

Pretty much the same issue as everyone else...bought the printer at Costco last year.
It was working great for a while, printer was connected to the internet, prints perfectly from different devices, scan-to-email, fax, etc...
But lately, when I try to use the scan-to-email function, I get a "Unable to connect to Web Services".
I tried several suggested solutions, including changing the DNS, the Semi-Full reset, etc... to no avail.
PLEASE HELP!

Hi vincesfo,
Welcome to the HP Support Forums. I see that the scan to email feature of your Photosmart 7525 printer is giving you a scan failed message.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

I'm connected to the internet but I keep getting the message cannot connect to web services

When I Scan to Email in my Photosmart 7520 all-in-one printer, I get the message, "Unable to connect to web services. Confirm internet access and try again."

Hello @Skrafty,
Welcome to the HP forums.
I understand that you are having a problem with the scan to email feature on your Photosmart 7520.
I would like to help.
Touch the ePrint icon on your printers display.
If you get the same server connection error, Try setting a manual DNS.
The following link is to a post by happytohelp01.
It contains instructions for setting a manual DNS.
Efax 7510 still won't work after turning off/on ePrint several times
If you do not get a server connection, then I would remove Web Services and enable again.
Warning: If you remove web services the printer will lose its custom ePrint address.
This address will be lost forever. It will also wipe out any scan to email settings.
To remove Web Services, touch the ePrint icon.
Go into settings and select Remove Web Services.
You will be brought back to the printers main menu.
Touch the ePrint icon again and enable the feature.
Once you get the printers claim code (used to customise the ePrint address) you can setup scan to email again.
If you encounter any issues or have additional questions please let me know.
Also you can call our Cloud Services at 855-785-2777.
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hours:
Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

HP Color Laserjet PRO MFP M177FW Cannot connect to web services

I bought a HP Color Laserjet PRO MFP M177FW today and I set up it. It can print and scan over wireless network. However, It cannot connect to web services correctly. I set the DNS numbers with google DNS addresses. I changed its IP address with manually. The IP address is unique. Normally It doesn't enable/remove webservices. But when I restart it, it can do for few minutes. It can take an e-mail address but It doesn't print any information sheet. When I try to print a sheet It says "Connection Problem" at first few minutes and later it says "Connecting"and it waits, there is no error message. What am I suppossed to do? Please help me.
This question was solved.
View Solution.

Hello rasitbolukcu,
Welcome to the HP Support forums. I understand that you are having difficulties enabling the web services for your Laserjet Pro MFP M177fw printer.
I appreciate all the information you gave me, it makes it much easier to assist you with the troubleshooting. I have included the Getting the Latest Firmware and Product Updates document. It will walk you through ensuring the printer has the latest firmware. Once you have updated the printer, please try to enable the web services again.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

ERROR : Cannot get data set while connecting to BI.

Hi,
I am trying to connect to BI trouggh my application. I am following one of the document which i got from SDN. But now i am getting ERROR : Cannot get data set while connecting to BI. Can any one tell me why i am getting this error.
when i tried to excecute first time it gave the same error for the bellow given Querry. But after that it got excecuted. Then again It gave the same error. But it got excecuted twise like that after that it dint get excecuted once also.
Querry: SELECT
[Measures].MEMBERS ON AXIS(0) ,
NON EMPTY [0VENDOR].MEMBERS ON AXIS(1)
FROM [0PUR_C01/0PUR_C01_DB_Q04];
Regards,
H.V.Swathi
Edited by: H.V Swathi on Jun 1, 2009 1:33 PM

HI,
Thanks for ur reply.
NO
i am using this part of code to display the result in IFrame.
IConnectionFactory connectionFactory = null;
     IBIConnection connection = null;
     IBIDataSet dataset = null;
//        get the MDX statement entered by the User
     String mdxStatement = wdContext.currentContextElement().getMDXQ();
     wdComponentAPI.getMessageManager().reportSuccess("mdxStatement "+mdxStatement.toString());
//        Declare a stringbuffer to store the HTML Code
     StringBuffer l_strXmlFile = new StringBuffer();
     wdComponentAPI.getMessageManager().reportSuccess("l_strXmlFile "+l_strXmlFile.toString());
     try {
//        Connect to BW System
     Context initctx = new InitialContext();
//        Perform JNDI lookup to obtain connection factory
        wdComponentAPI.getMessageManager().reportSuccess("l_strXmlFile eeeeee ");
     connectionFactory =
     (IConnectionFactory) initctx.lookup(
     "deployedAdapters/SDK_XMLA/shareable/SDK_XMLA");
//        Establish connection using default connection properties
        wdComponentAPI.getMessageManager().reportSuccess("connectionFactory "+connectionFactory);
     connection =
     (IBIConnection) connectionFactory.getConnectionEx(null);
     wdComponentAPI.getMessageManager().reportSuccess("connection "+connection);
     IBIOlap olap = ((IBIConnection) connection).getOlap();
     wdComponentAPI.getMessageManager().reportSuccess("olap "+olap);
//     Execute the MDX statement and retrieve the data set
//     using the execute method of the IBIOlap interface.
dataset = olap.execute(mdxStatement);
wdComponentAPI.getMessageManager().reportSuccess("dataset "+dataset);
} catch (Exception e) {
e.printStackTrace();
wdComponentAPI.getMessageManager().reportException(
e.getLocalizedMessage(),
true);
} finally {
try {
connection.close();
} catch (Exception e1) {
//     TODO Auto-generated catch block
e1.printStackTrace();
if (dataset == null) {
wdContext.currentContextElement().setResult_Visibility(
WDVisibility.NONE);
} else {
wdContext.currentContextElement().setResult_Visibility(
WDVisibility.VISIBLE);
//     Render the data set.
l_strXmlFile
.append("<html>")
.append("<head></head>")
.append("<body>");
//     Display the MDX that has been executed.
l_strXmlFile
.append("<p><b>MDX Statement that was executed:</b><br> ")
.append("<span class=\"code\">")
.append(mdxStatement)
.append("</span> </p>");
try {
BIDataSetTableModel table =
new BIDataSetTableModel(dataset, false);
l_strXmlFile.append("<p>Result set:</p>");
l_strXmlFile.append(
"<table width=700 border=1 cellpadding=0 cellspacing=0>");
int row = table.getRowCount();
int col = table.getColumnCount();
for (int i = 0; i < row; i++) {
l_strXmlFile.append("<tr>");
for (int j = 0; j < col; j++) {
BITableItem item = (BITableItem) table.getValueAt(i, j);
l_strXmlFile.append("<td class=\"headCenter\">"); l_strXmlFile.append(Helpers.escape(item.toString()));
l_strXmlFile.append("</td>");
l_strXmlFile.append("</tr>");
l_strXmlFile.append("</table>");
l_strXmlFile.append("</body></html>"); } catch (BISQLException e2) {
//     TODO Auto-generated catch block
e2.printStackTrace();
//     read the stringbuffer into bytes
byte[] l_byteData = null;
try {
l_byteData = l_strXmlFile.toString().getBytes("UTF-8");
} catch (UnsupportedEncodingException e) {
wdComponentAPI.getMessageManager().reportException(
e.getLocalizedMessage(),
false);
//     Create a web resource and set the value of the
//     context variable "IFrameData" to it's URL
IWDCachedWebResource l_File =
WDWebResource.getWebResource(
l_byteData,
WDWebResourceType.HTML);
try {
wdContext.currentContextElement().setIFrameData(
l_File.getURL());
} catch (WDURLException e1) {
wdComponentAPI.getMessageManager().reportException(
e1.getLocalizedMessage(),
false);
Reagards,
H.V.Swathi

Iphone 5. cannot get mail. no internet connection available.

I have the iphone 5. My carrier is Sprint. I can get email only when connected to wi-fi. When no wi-fi is available I get a pop up message that says: cannot get mail. no internet connection available.
I am sure I am just missing a setting or something to correct this. Any ideas?
Thank you!

I experienced this problem firsthand with a Sprint iPhone 5 about a month ago, telling me it had no internet connection and could not check my email (which was Gmail, set up through the native Mail app, using default settings). I can confirm that restarting the phone (holding home + power buttons until restart) temporarily fixed the problem but it quickly returned. Toggling Airplane mode did nothing. The problem did return within the same day after a period of time. I have since switched back to AT&T.
Interstingly, my sister had the same issue with her brand new Sprint iPhone 5 this week. She called Sprint and the customer service representative confirmed that this is a problem that only affects Sprint iPhone 5 users who use Gmail. The rep told her that it affects Gmail both in the native Mail app and also in the Gmail app, but web use still works (I haven't confirmed this). The rep also said that Sprint is aware of the problem and working on a fix that would be delivered in the form of a "software update" but there was no clarification if that was an iOS update or a Sprint carrier update.
That's all the info I have now, but if you're a Sprint iPhone user and experiencing this problem, please do call Sprint and let us know what you find out.

HP 7510 says it cannot connect to web services.

My HP7510, having been able to cannoect to Web Services now says that it cannot, so it cannot update (I don't know if it needs to) and asks me to check that it is connected to the the network and the Internet. It is. I have resorted to a fixed IP address because a automatic one caused problems with different computers. There are other people with this problem in the HP community but the answers they have found do not work in this case and seem barmily random. What is the cause of this problem? How can a machine on a wioreless network on which every other device connect to the Internet have difficulty connecting to the Internet unelss it is broken?

The steps below typically resolve the issue you’re experiencing:
1. Unplug the power cord from the back of the printer.
2. Unplug the power cord from the back of your router (and modem, if separate from the router).
3. Wait 20 seconds, then plug the router (and modem, if applicable) back in.
4. Wait 30 seconds, then plug the printer back in and power it on.
5. Press the ePrint button on the printer's front panel, and it should try to connect to Web Services again.
Those steps usually resolve the issue, but if it still occurs you can try setting static network info for the printer (which sometimes helps to stabilize the printer's ability to get outside of your network, to the internet):
1. Press the wireless icon at the top of the printer's screen and note the IP address.
2. Enter the IP address into the address bar of a web browser on a computer and press enter or click the browser's go button.
3. The printer status page should be opened. Click on Network at the top.
4. Click on Networking on the left.
5. Select Proxy Settings.
Note: If you are prompted for a redirect, select OK. If you receive a certificate warning, select the option that lets you continue anyway.
If you receive a Internal System Error, refresh the page until it loads the proxy settings.
6. Verify that all fields are blank. If they are not, clear them and make sure the Proxy Server requires authentication is unchecked and click apply. You should get a success message.
7. Click on Network Address (IP) on the left.
Note: If you only see IP Address Configuration and DNS Address Configuration with a yellow note, refresh the page until it loads completely.
8. Leave the IP Address Configuration as Automatic IP.
9. Change DNS Address Configuration to Manual DNS server.
10. Enter 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Manual Alternate DNS Server.
11. Click Apply and you should get a success message.
12. Power off the printer for 30 seconds and then turn it back on to force the new settings to take effect.
If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Cannot connect to web services HP 7525 printer

It used to work fine. Now I jsut get the message "unable to connect to web services......" I've chcked and the printer is connected to wifi. I tried the solution posted " put IP address in a browser etc...... but when I do that in Exploer all I get is jiberish, no web page with the network buttons.

Hello @JACKUSHNER,
Welcome to the HP Forums!
I understand you're receiving a message stating "unable to connect to web services" using the Photosmart 7520. I will do my best to assist you! I would start off by following this entire HP document on A Network Connected Printer Cannot Access Print Apps, Web Services, or ePrint.
Please post your results, as I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

I keep getting "unable to connect to web services" when attempting to use them.

I purchased an HP Envy 114. I have connected to the network and am able to print from mulitple computers with no problem. When attempting to connect and authorize web services it asks me to accept the terms, then "checking for product updates". It always comes back saying "Unable to connect to web services. Confirm internet access and try again.". I have set up the wireless and it diesplays the IP Address and Network name. I'm not sure what else to try at this point. There is no help after that, I just keep getting sent in circles.
This question was solved.
View Solution.

Hello davidarmstrong.
Try replacing the DNS server's IP address to 8.8.8.8 and 8.8.4.4.
For this, you will need to enter the printer's EWS by typing the printer's IP address in the URL in any internet browser (Internet Explorer or Firefox).
If you have any doubt, please let me know.
Cheers!
Wixma.
I am an HP employee.
Say thanks by clicking the Kudos star in the post.
If my reply resolved your problem, please mark it as as Accepted Solution so that it can be found easier by other people.

Cannot get envy 110 to connect to web services, although when first plugged in no probs

Similar Messages

Maybe you are looking for