Cannot get into email account

my old email site will not let me in and says tried to access too many times. I try every other day, and have a lot of important info in there
== URL of affected sites ==
http://[email protected]

These issues are not related to Firefox. Typically email websites let you log in as many times as you want. If you us the wrong password, they will limit how many times you can try.
Try clearing your cache and cookies.
# Open the Tools menu, then select Clear Recent History... .
# In the '''Time Range to clear:''' drop-down, select '''Everything'''.
# Click the arrow next to '''Details''' to display the list of items that can be cleared.
# Select both '''Cookies''' and '''Cache'''.
# Click Clear Now .

Similar Messages

Get message "the Connection was Resdet" cannot get into email

I just completed a message and did a save so it would be a draft and I got this "The connection was reset" and so I could not get by that so I powered down and up again and still get the same message and cannot get into email on my account {edited for privacy}
Doug Hadley
{edited for privacy}

What e-mail client are you using?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

TS2621 Cannot get my email account

Cannot get my email . Just got this ipad

If you do not have the User Guide here is the link to download and save it to iBooks http://support.apple.com/manuals/#ipad
There is alo a copy in Safari under Bookmark. Please take time to read and re-read it. Life will be more pleasant fo you!

Cannot log into email account

anyone else having problems getting into thier email account ? i can log into my primary account with no problems but when i try to get into my sub-account all i get is waiting for signin1.bt.com as below
is bt ever going to learnhow to provide an email service to customers? or do we need to send them back to college ??? as in the twitter world #FAIL

No problem here at present. Along with a couple of others who reported here, I did have something similar a week or two back (but with no effect on my email client). It righted itself in about 24 hours.
You can click the white star next to this message if you think it was helpful.

Since last update, I cannot get an email account on my iPhone that I previously worked fine. Any suggestions?

Re iPhone 5: Since IOS 8 8.0.2 update, I cannot get email from 1 of the 2 email accounts (which is from the same internet provider). They use the same imap and smtp ports. Is that a problem? Or is it IOS? No problems previously. I can get both emails on iPad and Mac Air.

I reset by pressing power and menu button at same time until I saw the apple. Did not help. Deleted then added account back. Did not help. Next deleted account, reset again, added account back. Still does not work:( any other suggestions?

HT1349 I cannot get my email account to recognize the password I use for my hotmail account. I have tried everything i can think of! HELP!

Help! I cannot get my ipod touch to recognize my password for my hotmail account! I have deleted and re-entered and nothing seems to work. Any ideas?

A lot of people have been unable to access Yahoo e-mail on their iPhones or iPads. My wife’s iPad was not downloading Yahoo mail, although her iPhone was. Both used IOS 8.2. We tried deleting the account several times and troubleshooting all of the other settings. The problem appears to have been that allowing the IOS to automatically create the account on the iPad resulted in the wrong settings for the incoming server. The following procedure, pieced together from two websites, fixed the problem for us. So far, so good.
https://portal.smartertools.com/kb/a2659/configure-imap-for-iphone-or-ipad.aspx
https://help.yahoo.com/kb/mobile-mail/imap-server-settings-sln4075.html
On the iPhone, tap Settings.
Tap Mail, Contacts, Calendars.
Tap your Yahoo account, then delete it.
Tap Add Account.
Tap Other.
Tap Add Mail Account.
Complete the Name, Address (email address), Password and Description fields.
Click Next.
Ensure IMAP is selected.
Enter the following incoming mail server information:
Incoming Mail (IMAP) Server - Requires SSL
Server: imap.mail.yahoo.com
Port: 993
Requires SSL: Yes
Hostname is mail.yahoo.com.
Username is your full email address
Password is the same password used to access webmail.
Enter the following outgoing mail server information:
Outgoing Mail (SMTP) Server - Requires SSL
Server: smtp.mail.yahoo.com
Port: 465 or 587
Requires SSL: Yes
Requires authentication: Yes
Username is your full email address
Password is the same password used to access webmail. It may have been entered for you.
Tap Next.
The iPhone will establish an SSL connection to your IMAP and SMTP servers.
That’s all!

Where is the link you were to send last week, l still cannot get into my account

You were supposed to send me an email link to enable me to get into my account

Hi ,
Welcome to the Community.
Have you checked your Spam/Junk folder to see if it ended up in there?
Thanks
James

Firefox is BLOCKING Gmail due to securtiy certificate! HELP?? Cannot get my email accounts!!

I just purchased a new Dell laptop with Windows 7 Pro. I downloaded and installed the latest version of Firefox.
I have several very important Gmail accounts but Firefox will NOT allow me access to any Gmail items! There is not even the option to ignore the warning that the security certificate is invalid. I CANNOT get to any Gmail account.
The computer I am replacing also has the latest version of Firefox but it allows access to all my Gmail accounts. The only reason that I am replacing the computer is because Microsoft has stopped supporting XP and all my normal software vendors will no longer support me; so I am forced to change.
One suggestion in Firefox is to go to the Profile file and delete "cert8" and then let Firefox recreate it. THAT DOES NOT WORK with my problem.
Please, can someone help. I have a business to run and I have all day on this issue.
Thanks to anyone that can help.
Chuck

Firefox reports that Google's Gmail has an invalid certificate! No other program does this. In fact, it does not do this on my other computer running the same software. Internet Explorer connects without a problem.
Deleting "cert8" file from Firefox's profile does not seem to work either. What I mean by "seem" is that it might work for a couple of loads then it blocks it again.

I have money on account at iTunes. I cannot access it through my games, especially The Hobbit game. It give me an error messages saying there is a problem connecting to iTunes account. I have changed my password now and I still cannot get into the account

I have money on my iTunes account. I cannot purchase premiums for the games I play! Especially the Hobbit Middle Earth game. I get an error message saying there is a problem connecting to my iTunes account. I have changed my password and still cannot use the account. I purchase my iTunes and App cards at Food Lion and Walmart and don't use a credit card. Can anyone help?

Try loging out of and back into your AppleId: (Settings app > iTunes&App Stores > [tap on your account] > Sign out. Then sign back in.
Contact iTunes support: http://www.apple.com/support/itunes/contact/

TS3276 i just cannot get my email account to go online

I have tried everything i can think of and have seen online but nothing seems to work. My email says im offline and when i try to reconnect nothiong happens
I do not have any network/connectivity issues, i can get internet without a problem
I have checked the port settings - they are as should be
When i go into the email settings my incoming mail server looks correct, however no password is present, if i enter mine it does not save
the outgoing mail server says Hotmail (offline) when i try to edit these setting again the password is blank and i am unable to amend this as the password will not save here either.
When i go back to my inbox and attempt to bring the account online nothing happens and i get the little triangle with exclamation mark inside
Anyone got any ideas as ive wasted hours on this already

Hi,
According to your description, it’s not an Exchange account. And I’d like to confirm if other account can be configured on your Outlook client.
For more professional help, you can ask the question on our Outlook forum, as Ed said.
Thanks,
Angela Shi
TechNet Community Support

Iphone 3G - cannot get POP3 email accounts from verizon to work

I have tried everything I know to do. I am unable to get my 2 verizon pop3 accounts to connect. Any suggestions? I am somewhat dismayed at the apparent Apple attitude that it's our problem, not theirs. In the past I've always been able at Verizon to talk to someone and resolve a problem. Not here it seems. Maybe I've made a mistake.

I have SUCCESSFULLY gotten my 2 Verizon POP accounts to work on my iPhone 3G. It took some trial and error but I haven't read this solution anywhere but it worked for me. I can send and receive from the iPhone from anywhere.
Prerequisite:
You need to set this up from your home or wherever your Verizon access is and you need WiFi there.
First:
Delete any Verizon accounts you set up that don't currently work.
Second:
Turn on and log into your home base WiFi.
Third:
Go to mail set up and add account/other.
Fourth:
Fill in the four fields using your exact Verizon mail account information. I say exact because I use a forwarding service to alias my email. Not now, that comes later and works too.
Fifth:
You will get an error (in due time, not quickly) that will ask if you should try again with SSL turned OFF. Answer YES.
Sixth:
Repeat; that error will come a second time. Answer YES again to turn SSL off. If you are lucky you should get four quick check marks on the settings and the account will be created.
Seventh:
Now send a test message (WiFI still running) to an outside email you can get to, like GMAIL or Yahoo etc. It may be slow to go, the first time. Hopefully it worked and you can reply and receive it back. You may need to refresh your mailbox. It gets faster/normal later.
Eighth: (Optional)
If it worked and you have an alias, change the appropriate fields now and test again and check the resulting email on the outside service.
Ninth:
and hopefully last. If all is well to this point. Turn off WiFi and test with AT&T native services. It should work. Make sure your Fetch options are turned on as Verizon isn't push.
Please post your results if this helps you!
One bad thing, since we set up this account manually it can't impost your folder structure and I can't see how to add any in iPhone OS.
I'm not sure exactly why this worked but my educated guess is by using the WiFi we're inside the Verizon firewall and the servers greet you as a known entity. Then when it works and you come from AT&T it recognizes you and welcomes you in. A handshake of some sort. It's not perfect and sometimes the fetch doesn't work, you may need to kick it along. But, you'll get your mail until Apple & Verizon, and maybe other services make nice.
Joe in Los Angeles

Cannot get my email account to configure in office 2013

I have a brand new pc and it has office 2013 on it. I got an IMAP account to load email, but not an exchange server account that I had used for years in office 2003. I have all the right setttings. When I go to establish it, Outlook just
hangs and says "not responding" like a stalled out webpage. It then says outlook is not connected. Well, it IS connected. I have tried installing this account both via wireless internet connection and hard wired---no luck.
Microsoft says they will gladly help for beween 250 and 500 hundred bucks--not willing to be gouged like that for new product!
can anyone help a non-techie home office guy?

Hi,
According to your description, it’s not an Exchange account. And I’d like to confirm if other account can be configured on your Outlook client.
For more professional help, you can ask the question on our Outlook forum, as Ed said.
Thanks,
Angela Shi
TechNet Community Support

I have a new computer my old itunes was 6 and now I have downloaded version 11 and cannot get into my account to sync my ipod tried to upload new music and erased whole ipod

I have new laptop and downloaded itunes version 11on it tried to add music to ipod touch and it erased everything on my ipod I had version 6 I think on my old laptop don't know how to get everything back on my ipod

Correct.
The ipod will sycn to one and only one computer at a time. Syncing to another will indeed erase the content from the ipod.
Copy everything form your old computer, or your backup copy of your old computer, to your new one.

I cannot get into my account mozilla

''locking this thread as duplicate, please continue at [https://support.mozilla.org/en-US/questions/1053097 /questions/1053097]''
I want to set my mozilla barre as I have in my desk computer thank you

Hi bounaceur,
I understand that you would like to set up the mozilla bar the same as it is on the desktop. Currently the interfaces are different however to confirm it is possible to sync data and troubleshoot the account from accounts.firefox.com if you are using Firefox Sync?

HT204053 I recently changed ny Apple ID but it did not transfer over to my iCloud account. How do I change my iCloud ID? The login popup for iCloud will not go away so I cannot get into my iPad since it pops up as soon as I turn the device on.

I recently changed my Apple ID but it did not transfer over to my iCloud account. How do I change my iCloud ID? The password for the new Apple ID does not work since the iCloud default user name is imbedded in the login box. The login popup for iCloud will not go away so I cannot get into my iPad since it pops up as soon as I turn the device on and re-occurs every few seconds.

You have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use. If you don't know the password for your old ID, or if it isn't accepted, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPad on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iPad when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

Cannot get into email account

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