Cannot get into iTunes

After two weeks of no problems with the iPad while my Mac recognises my iPad, iTunes just gives the following message "We could not complete your iTunes Store request. An unknown error occured (-9807). I have over the last few days tried to several times to get in I am resorting to you all for help.
Probably my lack of technical skills but this is really taking the gloss off an otherwise great experience.
Help

If you've powered the iPad off, then back on, you can try restoring it to factory settings. Go to settings, general, reset, reset all.
Make sure you sync and backup first, because all data goes away.

Similar Messages

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    Make sure your Mac's software is up to date.
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    Click the Apple () menu top left in your screen. From the drop down menu click About This Mac. The version is noted there.
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  • I Cannot get into iTunes

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    Place the iPod in Recovery mode and then connect to your computer and restore via iTunes.

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