Cannot get ipod and computer to sync?

I purchased my ipod 2 days ago. I loaded all the software...itunes etc....purchased 2 cd's on itunes without the ipod connected. I then connected the ipod and it said "downloading". Long story short nothing is showing to be on the ipod but itunes is saying the songs are there when I click on my ipod in itunes. I contacted apple support last night and described the problem...told them I attempted a restore and they are saying my software is no good and I need to take my ipod back and get a new one. Can anybody help? there has got to be something else I can do to correct this. Thanks alot and any help is appreciated.

Welcome to Apple Discussions, TroyMan!
Have you created playlists for your two CD's?
Playlists are files you create that "store" your music for access on your iPod.
Link: Learn How to Create a Playlist.

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Cannot get ipod and computer to sync?

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