Cannot get itunes to communicate with IPOD

When i connect my ipod classic or shuffle i get the following message:-
"The software required for communicating with the IPOd is not installed correctly.Please reinstal iTunes to install iPod's software."
I have uninstalled and re-installed several times, tried selective startup, tried re-installing v7.6. But each case gives me the same message.
Itunes worked before the 7.7 upgrade. I cannot understand why I get the same message on Itunes 7.6 now.
Installed Itunes on my works computer and this recognises my IPOD's OK.

Start with these articles and see if that gets you anywhere...
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
http://docs.info.apple.com/article.html?artnum=305136
iTunes for Windows: iTunes 7 doesn't recognize iPod
http://docs.info.apple.com/article.html?artnum=304434
iPod missing in "My Computer" or in iTunes for Windows
http://docs.info.apple.com/article.html?artnum=61711
Also you might try forcing the iPod into disk mode first, (note: doesn't apply top shuffle) then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear
http://support.apple.com/kb/TS1493
Cheers,
Patrick

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