Cannot get knology email on iPhone or iPad

I keep getting a message that I cannot get mail because of incorrect username or password. I know both are correct because I can still log in to email using Safari app or on my Knology home page on my laptop.

Knology was recently bought out by WOW! in my area, but our email address did not change. The rep from there told me that all the incoming and outgoing servers should remain the same and not change to mail.wowway.com
The weird thing is, it is also happening to my husband's iPhone.
Sounds like a Knology problem to me.  IMO, email service is pretty much a commodity... if what you're using doesn't work, dump them, not worth the hassle.  I stay away from local email providers such as cable/internet.

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