Cannot get Lela to recognize my internet connection

I have tried and tried and tried to get Lela to recognize my internet connection. I am connected to the internet through the WRT54G right now, but the easylink advisor will not "fix" the internet connection in my network. It just keeps telling me to make sure my cables are connected - they are, it tells me to plug and unplug my modem and router (done this at least 20 times). I'm guessing there is some setting on my computer that needs to change, but I have'nt a clue what it could be unless Lela tells me what needs changed. Like I stated I am typing this and have an internet connection right now. When I try to get through to support from easylink advisor it goes to a "the website cannot be found" site. Could someone help me I am about worn out with this issue?

Go to add/remove programs and remove LELA from your system. It is not needed for anything.

Similar Messages

SPA122 cannot get registration after losing of Internet connection

Good day again,
still problems
I have SPA122 connected to dual WAN balance router. SPA is working perfect and no any problems with calls but...
When I lose one Internet source (primary) and balancer switches to another source (secondary) modem cannot get registration again. You can get registration only after you restart modem. The same time you can get Internet connection on Internet port of SPA122 all the time.
I tried several times both way Primary - Secondary, Secondary - Primary. The same result: Internet availible, VOIP - no registration.
Also I tried direct connection to both sources. The same. If you lose connection on source and after you get it again SPA122 is not registering again.
Can you recommend something?
SPA122 has last FW from your web site.
BR
Alexander

Duplicate of
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Cannot get to websites despite robust Internet Connection

I have a mid-2010 MacBook Pro. Wireless and Network Diagnostics show no problems. I get green status indicators on both my wireless and ethernet ports, but suddenly cannot connect to websites even though I can get "on" the Internet. I tried resetting SMC and PRAM. At the Apple Store they said my drive was showing errors, so I replaced it with a Samsung 840 and I upped the memory to 8G. I then did a clean reinstall of Mavericks, and used Time Machine to restore my programs and files. The computer is faster, works great, but... you guessed it. No website access. I tried wired Ethernet and that isn't recognized nor is my iPhone Personal Hotspot, although everything is recognized at full signal. I had my machine set with a Google DNS and changed it back to Time Warner. Nothing. However, Spotify was works and I can do a search in Google, but I can't actually access the websites it shows. This is true for both Ethernet only and Wireless. Very puzzling. Any thoughts?

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can read it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^$[0-9]+$ /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;/(de|[nst]):/p;' ' {sub(/^ +/,"")};/r:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\$[0-9]+\$ \$.+\$/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print($2,$3,a[n],$1)|p;b=b$1;} END { if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/$L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA$|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true $ -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Compon,Ex,Inter,iTu,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start Time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Have a MacBook. Shows I have an internet connection, but cannot get on. I do have connection with my other computer???

Have a MacBook. Shows I have an internet connection, but cannot get on. I do have connection with my other computer???

I've looked at the IP adress, and it started with 169.
This means you aren't actually connected to the Internet; only to your router.
An easy first attempt at a fix is to turn your router off and then on again.

How do I get Windows XP to recognize my internet Connection????

I loaded bootcamp and then Windows XP. After several attempts it loaded and windows XP came up. However, it will not recognize the internet connection.
I know the connection is good because when I boot with MAC OS - Safari connects no problem.
I tried the XP internet wizard and it doesn't connect.
Shouldn't this be automatic???
Very frustrating, I know why I went away from windows but I need it for a few work programs...
Please help????
Thanks you

The Boot Camp 3.0 drivers are on the Snow Leopard disk. Just put the disk in your DVD drive when you booted up in Windows and a window asking if you want to install the drivers will come up.
To install the Boot Camp drivers:
1 Insert the Mac OS X disc.
If the installer doesn’t start automatically, browse the disc using Windows Explorer and double-click the setup.exe file in the Boot Camp directory.
2 Follow the onscreen instructions.
If a message appears that says the software you are installing has not passed Windows Logo testing, click Continue Anyway.
Windows that appear only briefly during the installation don’t require your input.
If nothing appears to be happening, there may be a hidden window that you must respond to. Check the taskbar and look behind open windows.
Important: Do not click the Cancel button in any of the installer dialogs.
3 After your computer restarts, follow the instructions in the Found New Hardware Wizard to update your software drivers (Windows XP only).
4 Follow the instructions for any other wizards that appear.

We own 5 Apple devices but for some reason I cannot get iTunes to recognize one of the iPads. The other 4 show up just fine and we can sync and do all the stuff we are supposed to do, but this one device is never recognized. Tried everything. Help!

We own 5 Apple devices but for some reason I cannot get iTunes to recognize one of the iPads. The other 4 show up just fine and we can sync and do all the stuff we are supposed to do, but this one device is never recognized. I've tried updating the software, reinstalling iTunes, using different ports on the laptop, different cables...just about everything. I have NEVER been able to connect this one device, but all the others are fine. I'm at my wits end. Is there someone out there who can help a relative novice figure out what's going on? Thanks so much!

iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/ts4062
 Cheers, Tom

I cannot get my Macbook Pro retina to connect to my BT Home hub.

Hi,
I cannot get my Macbook Pro Retina to connect to my BT homehub either wirelessly or through ethernet using the thunderbolt adaptor. I know that this is a problem with my IP address as in Network Settings it tells me that
'Thunderbolt Ethernet has a self-assigned IP address and will not be able to connect to the Internet.'
I know that my internet connection is fine as I can plug the ethernet cable back into my PC and it works fine. Also, my phone and ipad connect wirelessly just fine.
Bt have told me to contact Apple, but I can't get hold of Apple till tomorrow.
Amyone know how to overcome this?
I did also find my IP address and enter it manually, at which point netwrok settings showed my ethernet connection as green and connected, but it still wasn't working.
Thanks

Same for wifi. I have put in my IP address manually for the wifi network and it has gone green and connects to the hub, but gives me an exclamation mark on the wifi bar and still doesnt connect to the internet.
I am writing this whilst connected to the internet on the same laptop but connected to BTFON which is a really slow public network I have access to as a BT customer.

Just installed a new Airport Exteme. Set up was no problem however we have 3 IPads and 1 Mac laptop and cannot get all devices to access Internet. Every reset of the airport gives a different combination of devices allowed access. Any ideas as to why?

Just installed a new airpot extreme with a modem to use as a wireless system. Setup was successful however with 3 iPads and one laptop we cannot get all devices access to Internet. Each reset of airport extreme results in a different combination of devices that successfully connect. Any ideas as to why?

Well, this is interesting,
Let me tell you coulpe of things I noticed:
- Are you using LEAP as the EAP method? some config examples illustrate configuriong using LEAP with WEP keys. Forget this and use WPA2-AES.
http://www.cisco.com/en/US/products/hw/wireless/ps4570/products_configuration_example09186a00801c40b6.shtml
- in some AP configurations (AP1 for example) I can see that:
wlccp authentication-server client any method_Users
This means that the wlccp client authentication will use the method called method_Users. Let us see what is configured with this method:
aaa authentication login method_Users group Users
This shows us that the method method_Users uses the server group named Users.
let us see what is configured withe the group Users:
aaa group server radius Users
NOTHING!! it is empty!! so when a client tries to connect it will try to autheticate it against the radius server but the radius server group that it needs to check is empty.
so I think you need to either use the correct method under which the server is configured with the wlccp statement. OR you need to configure the method_Users with correct user group that contains a server.
Check and let me know if that works.
Regards,
Amjad

I cannot get CS6 to recognize my Sony DCR-TRV340 camera for capturing video from that camera. CS6 c

I cannot get CS6 to recognize my Sony DCR-TRV340 camera for capturing video from that camera. The CS6 capture box keeps putting up a message that capture device is off line. The Sony DCR-TRV340 camera is not listed in the CS6 Device Type list in the CS6 DV/HDV device control settings box of Sony cameras. I've downloaded what I think are the correct drivers for the TRV340, and when I plug the camera into the computer, the computer shows it listed in the devices and printers box, but CS6 will not recognize it. Do I need to install these drivers into a specific folder in the CS6 program? If so, where do I find these drivers in the windows 7 professional operating system, and into which CS6 file folder would I copy them to?

Most camera's are not listed in Device controle, set it to Sony and generic. Yours is very old its a Digital 8 camera (I still got a TRV210). Johns second link wont work with your camera.
You do not need to download drivers nor do you need to install anything. Most likely its the Legacy driver.
Read though this document.
http://kb2.adobe.com/cps/828/cpsid_82848.html
General rule is connect camera to pc wait until windows reconigzes the camera.
Fire up Premiere and capture.
Never connect the camera to pc when the camera is on.

Not able to update my os to 10.7.4.. every time i download it it says that it cannot be downloaded pls chk your internet connection whereas the internet connection is absolutely fine

Not able to update my os to 10.7.4.. every time i download it it says that it cannot be downloaded pls chk your internet connection whereas the internet connection is absolutely fine.. Can someone please suggest a remedy. Thanks

Hi I would know is it possible to download blackberry os last version ?
And from where I can get that file?

Connected Touchpad to Work Computer now I get "Network Login Message" No internet Connection

I tried charging my Touchpad on my work computer the USB icon showed up on TP. After charging, I could no longer access the internet. I'm constantly getting Network Login required, No internet connection.
I have no problems using at home or at various hot spots, but at work, no matter what I do I get the same message. I've tried to power off/on router.. didn't work. Rebooting my TP.. didn't work. Changing Chanels on Router.. didn't work. I don't know if a factory reset is needed or the doctor fix is needed. I read just about every post on this form, but I 'm a novice and am having difficulty turning the tech talk into layman's terms.
Additionaly, I would like to know how to make my TP more useful with regard to using on the Android market, but I don't want to brick the unit. I purchased in 2011 to use at work and can't use it due to the problems listed.

I'm not sure what the fix is for the network issue at work. Does the TP even recognize the network at your office? You could try a full erase reset as a less-drastic step than doctoring.
As for Android on your TP, it is not officially supported here, but I can tell you that it's the bomb. I have CM9 on one TP, and CM10 on another. They both work great, very stable. Suggest you check out CM9 here, and and CM10 here. Beyond that, it's pretty much self-help on installation. Of course, it is also at your own risk.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Turbotax does not recognize my internet connection

I installed Turbotax 2010 from a CD and when I try to update it I get the following message: Error 42016: Unknown error
Further messages indicate that The Turbotax program does not recognize my internet connection. I do no t have this problem with other programs. Turbotax tells me it is a Comcast problem.
Comcast tells me my internet connection is fine.
I am at a loss.

I might have found a solution,that works for me with windows XP. First restart the computer and don't start up itunes. Open Norton Internet Security and click on Status and Settings. Then click on personal firewall and then click on Configure, and click on the Programs tab. Scroll through the list of programs until you have goten to Apple itunes. Change the interntet Access to Permit All. Once you have saved these settings start up itunes. That worked for me. Please tell me if this helps anyone.

Why won't iTunes recognize my internet connection so that i can restore my ipod and iphone?

iTunes will not recognize my internet connection so that I can restore my ipod and my iphone. Please help!!!!

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

TS1538 I cannot get Itunes to recognize my Iphone 4s, or Ipad2 after installing IOS7??? Says must install Itunes 11.1. 0So I did and still no luck. Anyone got any advice???

I cannot get Itunes to recognize my Iphone4s, or Ipad 2 after installing IOS7? Says must install Itunes 11.1 So I did that and still no luck. Anyone got any advice???

Version 11.1.5.5 of iTunes was just released today. If you update to that, does that help with the recognition troubles?
http://www.apple.com/itunes/download/

Nokia suite does not recognize my Internet connect...

My Nokia Suite doesn't recognize the Internet Connection available with my desktop. Though I'm able to access the internet, my suite says "No Internet Connection Available". Any pointers to resolve this?? Plz help
I use Nokia Suite 3.3.86
~Cheers,
Kamesh

Hi All!, enabling log feature i can find this in the log: "isLanAvailable(): LAN is not available."
log file content:
[11:44:36:301] SoftwareUpdater Info, Thread [GUI], Line 121, .\Application\HomeNotification\SUNotificationHandler.cpp, CSUNotificationHandler::refresh(): Begin
[11:44:36:301] SoftwareUpdater Info, Thread [GUI], Line 102, .\Application\Controllers\Helpers\SUConnectivityInfo.cpp, CSUConnectivityInfo::isLanAvailable(): Begin
[11:44:36:301] SoftwareUpdater Info, Thread [GUI], Line 132, .\Application\Controllers\Helpers\SUConnectivityInfo.cpp, CSUConnectivityInfo::isLanAvailable(): LAN is not available
[11:44:36:301] SoftwareUpdater Info, Thread [GUI], Line 102, .\Application\Controllers\Helpers\SUConnectivityInfo.cpp, CSUConnectivityInfo::isLanAvailable(): End
[11:44:36:301] SoftwareUpdater Info, Thread [GUI], Line 240, .\Application\Controllers\Helpers\SUConnectivityInfo.cpp, CSUConnectivityInfo::isModemConnectionAvailable(): Begin
[11:44:36:301] SoftwareUpdater Info, Thread [GUI], Line 267, .\Application\Controllers\Helpers\SUConnectivityInfo.cpp, CSUConnectivityInfo::isModemConnectionAvailable(): Modem connection through CTI-plugin is not available
[11:44:36:301] SoftwareUpdater Info, Thread [GUI], Line 240, .\Application\Controllers\Helpers\SUConnectivityInfo.cpp, CSUConnectivityInfo::isModemConnectionAvailable(): End
[11:44:36:311] SoftwareUpdater Info, Thread [GUI], Line 121, .\Application\HomeNotification\SUNotificationHandler.cpp, CSUNotificationHandler::refresh(): End

Cannot get Lela to recognize my internet connection

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