Cannot get mail, but email is still retrieved

I see several threads on a similar topic, but not on this specific issue.
I have two email accounts set up on my phone. When I am using my email, I get the "Cannot get mail. Connection to servers failed" popup intermittently. The weird thing is, I'm still getting all of my mail, so this popup is particularly annoying, since it is providing me, repeatedly, with false information.
I already deleted one of my email accounts and reentered it, but the problem persists. Really don't want to do it for my other email account too, but I guess I would if you guys said I really had to.
This is just about the stupidest problem I have ever had with my iphone.

OK. Did it. I was only reluctant because my gmail account sometimes locks me out when I do that.
Now both Hotmail/outlook and gmail have been deleted and re-added. The problem persists.
Any other thoughts?
PS, thanks for the quick response!

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I am getting the message: Cannot Get Mail the "email address" is in use on another device. How do I fix this.

Hello groriguez,
The following article provides further information regarding the error you're experiencing.
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/TS2621
Cheers,
Allen

Mail.app pops up saying "Cannot get mail" but the emails are downloaded normally....

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This is not a critical issues, i can get the emails anyway, but that alert is really annoying.
I've alredy changed the password of my appleID to a new one, but nothing changed.
Has anyone had the same problem and managed to solve it?

Do you have 2 step verification set for Gmail?
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Cannot get mail - exchange email

hi all,
im using iphone 4 - ios 7
i try many time to delete and add my exchange account
but the error still same.
i'm also done for reset the network connection and the error again failed which cannot get the mail
seeking your advice...
please help mee...

It all depends on what messages they see on the server. First they will check you settings to make sure you are connecting to the correct server and if you are they will check the server to see what errors it is giving. Since exchange accounts are so customizable with policy and such it may be that your device is lacking a certificate or does not have a supported configuration of some sort, but only they will know that which is why they need to be the next people you contact.
Good Luck!

HT2480 my exchange on my i phone "cannot get mail" but my i pad does !

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Hi StuNYC,
Welcome to Apple Support Communities.
It sounds like you're seeing an alert message when opening Mail on your iOS devices. Do you have multiple email accounts setup on the devices? Take a look at the article below, it provides suggestions that will resolve most issues that cause an alert like that to appear in when starting the Mail app.
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
I hope this helps.
-Jason

I keep getting an error pop-up when I try to access my email. The pop-up says Cannot Get Mail The connection to the server failed. I get this pop-up on both my iPhone 5 and my iPad. I can still access my email, but the pop-up is real annoying.

I keep getting an error pop-up when I try to access my email. The pop-up says Cannot Get Mail The connection to the server failed. I get this pop-up on both my iPhone 5 and my iPad. I can still access my email, but the pop-up is real annoying. Can someone please help me with this? -Stu

Hi StuNYC,
Welcome to Apple Support Communities.
It sounds like you're seeing an alert message when opening Mail on your iOS devices. Do you have multiple email accounts setup on the devices? Take a look at the article below, it provides suggestions that will resolve most issues that cause an alert like that to appear in when starting the Mail app.
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http://support.apple.com/kb/ts3899
I hope this helps.
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I have a question mark in the place of my mail's icon and i cannot get into my email. I found my email folder in the library ,but it is not in applications. How do i get my email back ?

have a question mark in the place of my mail's icon and i cannot get into my email. I found my email folder in the library ,but it is not in applications. How do i get my email back ?

you should look in your applications folder to see if mail is still there. the dock icon is pointing to mail being in your applications folder. it has probably been moved or deleted for some reason from the app folder. do a spotlight search for your mail program. if it is still on your computer, move it back to the applications folder and when you click the question mark, it should see it is back and open. The email folder in your library shouldn't have to be touched. you need mail.app itself.

TS3899 Message keeps appearing " cannot get mail, ID or password incorrect" but getting email just fine

I recently upgraded to IOS 5, as well as connected to a cable network instead of dsl, updated iTunes and sync'd my iPad to my Windows XL and got on board with iCloud. Now I keep getting a message that says, " cannot get mail, user ID or password incorrect" with options of choosing OK or going to settings. If I choose the settings, it brings me to account info with my email address and password ( dots) Then if I erase the password and put it back in, it says it's incorrect and if I save it, I may not receive or send mail. If I go directly to my account from the settings icon, and erase my password there instead, and then re- enter it, then it verifies it. Regardless of anything I do, the same message keeps popping up and is very annoying, as well as interrupting. What's wrong, please?

Thanks for answering, but I should've clarified... The message keeps popping up every couple of minutes. Sometimes as soon as I click OK, it comes back again. I tried deleting the account and re-entering it again, but that didn't work. I tried resetting my iPad by holding both the on and the off switch down until the apple appears...still no help. I went to my PC, and logged into my account and viewed my email without any problem. Is this a problem with my iPad or Yahoo? I called a Yahoo line, and was told I had reached the wrong extension, since it was a line for technical assistance only, and then he hung up. What can I do next?

HT201320 My email account is set up properly, I can connect to the Internet, but I cannot get mail from the Mail app.

My mail account is set up properly, I can connect to the Internet, but I cannot get mail from the Mail app on my iPad.

Hello echo1946
Start with the first article to troubleshoot the issue of not getting mail on your iPad. When you get online using safari, check to see if you can log into webmail. Also keep in mind, depending on the account that mail sometimes might not come in if it is a POP account as it may have already been download elsewhere.
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http://support.apple.com/kb/ts3899
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https://ssl.apple.com/support/mail-settings-lookup/
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http://support.apple.com/kb/PH2585
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HT3228 Cannot get mail username or password is incorrect but both are correct

My bellsouth.net email was hacked. I was unable to access it on my iphone. "Cannot get mail the username or password is incorrect". I called bellsouth and had my password changed. The email account works on att website and windows live mail. Even after changing the password in settings on the iphone, I still get the same error message.

Hello Cruise2013,
Being able to to send and receive email is definitely an important feature of the iPhone. Here are some steps that may help:
If you are unable to send or receive email, try the following steps:
Restart the iOS device.
Tap Safari and attempt to load a webpage to ensure that the device has Internet access. If you're unable to load a webpage, try the Wi-Fi assistant.
Try an alternative Internet connection.
If your email is provided by your Internet provider, try connecting from the home network.
If your iOS device has an active cellular data plan, try to disable Wi-Fi: Tap Settings > Wi-Fi and turn off Wi-Fi.
If not, try a different Wi-Fi network.
Log in to your email provider's website to ensure that the account is active and the password is correct.
Delete the account from Settings > Mail, Contacts, Calendars and then add the email account again on the iOS device.
If you're still unable to send or receive email, contact your email provider and verify the account settings are correct. You will need to gather this information (PDF).
You can find the full article here:
iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
The article ends with gaining information from your Email Provider. I understand you are entering your correct username and password into the iPhone settings, but they may have adjusted some of the other settings.
I hope this helps get you back on track!
Best,
Sheila M.

Microsoft Exchange email stopped working "Cannot Get Mail" message

About 4 days ago my work email stopped working altogether. Every time i open the application, a message 'Cannot Get Mail - The connection to the server failed.' appears. This happened about a day after i installed 2.2 firmware.
I spoke with my IT department and they haven't made any changes on the server.
I deleted all mail accounts on my phone but to no avail. I did a complete restore of the phone and it still doesn't work.
I had my phone replaced yesterday for a different issue, it came with 2.1 software and i still was not able to connect to the server.
One more thing, when i initially set up the account, i get an error message 'Unable to Verify Certificate'.
The email was working fine for about three months before that.
Any help would be very much appreciated since it's my work phone and i rely on having access to my email everywhere i go.
Thanks,
Message was edited by: imbGraff

Try rebuilding the mailbox. This can take awhile if you have a lot of mail.
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https://discussions.apple.com/message/20180176#20180176

Lately, when I pull up my emails a popup tells me "Cannot Get Mail, the connection to the server failed." Yet, emails deposit in my Inbox. What is going on?

I reset my Ipad a few days ago. Now, whenever I check on my emails, I get a msg saying CANNOT GET MAIL, The Connection to the Server Failed. But, all my emails are there sitting in the Inbox. How can I eliminate this annoying notice?

Hello there nonozec,
Thank you for using Apple Support Communities!
It sounds like you can receive emails, but you still get an error saying that Mail could not get your mail.
I would recommend this troubleshooting from the article named iOS: Unable to send or receive email found here http://support.apple.com/kb/ts3899
Restart the iOS device.
Tap Safari and attempt to load a webpage to ensure that the device has Internet access. If you're unable to load a webpage, try the Wi-Fi assistant.
Try an alternative Internet connection.
If your email is provided by your Internet provider, try connecting from the home network.
If your iOS device has an active cellular data plan, try to disable Wi-Fi: Tap Settings > Wi-Fi and turn off Wi-Fi.
If not, try a different Wi-Fi network.
Log in to your email provider's website to ensure that the account is active and the password is correct.
Delete the account from Settings > Mail, Contacts, Calendars and then add the email account again on the iOS device.
While the title of the article is about different symptoms, the troubleshooting portion is relevant.
All the best,
Sterling

Suddenly I consistently receive 3 or more "Cannot Get Mail" messages but all messages are received

I have over a dozen email accounts on my iPhone, a mix of godaddy, gmail... imap and pop. All of them were working fine, and then last week I started getting "Cannot Get Mail" messages, 2 or 3 back-to-back, every time mail is retrieved.
The thing is, I am receiving all messages from all mail accounts, despite these messages. So I have no way of knowing which service they are a result of. I have gone into settings to each account and resaved it, to see if the validation would fail on any, but all are fine.

Have checked them online

I have been receiving the message ' Cannot get mail. The connection to the server failed' but I am connected to WIFI

I have been receiving the message ' Cannot get mail. The connection to the server failed' but I am connected to WIFI. I have also been receiving 'Cannot send mail, an error occurred while delivering this message.

Hmm, that's odd JeanEB. The error message referts to the connection to your email server not to cellular data or connection to wi-fi. Go to Settings>Mail, Contacts, Calendars> Select your account and type in your password again. If this doesn't resolve it, delete/re-add the email account.
AdaS_VZW
Follow us on Twitter at @VZWSupport

Email error - "cannot get mail"

Hi,
Just hoping for a little help!
We recently had an email account disconnected by our provider in error (we changed from a mobile Internet connection to home ADSL & requested an email retention, which didn't happen!)
After weeks of dealing with our incompetent provider we have finally got the email address reconnected however I am unable to get it to work on any of our devices (iPhone 4, iPhone 4S, iPad 3, or home laptop). The account is definately active as emails are accessible through the providers website. The email address is an "additional mailbox" to the primary mailbox connected with the adsl.
The email address worked fine on our devices & laptop prior to the disconnection.
With the reconnection our provider advised we had to change the email settings to now be a pop3 account and provided the relevant details regarding servers, ports etc.. These details are exactly the same as the primary email address I have set up on all devices and which works perfectly.
I have tried deleting the account and re-adding, I have rebooted the devices and have double triple checked the settings. Still nothing! I just receive an error message saying "cannot get mail. The username or password for "pop3.xxxx.com" is incorrect." Though, I know the password is correct as its the same one we use to log in to the mailbox on our providers website and access the email.
Would anyone have any insight as to why only this particular email address can not be added to the devices "mail app"?? I love the ease of being able to just tap the mail icon and see all my different email accounts. I'd prefer to not have to manually login to our providers website to access mail on one account.
Any assistance would be greatly appreciated.
Thanks!
B

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
iPad Mail
http://www.apple.com/support/ipad/mail/
Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
 Cheers, Tom

Cannot get mail, but email is still retrieved

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