Cannot get mail - invalid credentials (failure)

i have just purchased an iphone and tried to configure gmail on it, using the procedures given on the gmail site (https://mail.google.com/support/bin/answer.py?answer=77702).
i receive the following error:
Cannot get mail
Invalid Credentials (failure)
I have tried:
adding another users account (my friends) - worked
changing my password so it doesnt have any uppercase or numbers - failed
using wifi and edge seperately - failed
The only major difference i can see between his account and mine is that my user name contains a . such as: [email protected]
i am at odds as to why i cant access my gmail account via the iphone when my mates works on my phone.

Hey dpark,
The link you posted is for setting up IMAP GMail account on the iPhone. Make sure you first setup your GMail account for IMAP.
http://mail.google.com/support/bin/answer.py?answer=77695
They also have a YouTube video linked from this page:
http://mail.google.com/mail/help/intl/en/about_whatsnew.html
Jason

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"Invalid Credentials (Failure)"

Hey folks,
I've seen a couple posts about this but they either haven't been resolved or the help wasn't helpful...I've had my iPhone for a month or two now, and everything was working perfectly, until last night when I went to refresh my inbox and got the "Cannot access mail: Invalid Credentials (failure)" error warning. Not cool.
Any help, my Apple gurus???
Meg

A Gmail account can be accessed as an IMAP or POP account.
Did you use the Gmail account preset when creating the account on your iPhone?
If so, the account was created as an IMAP account on your iPhone, and the available IMAP Path Prefix also indicates this.
EDGE is at&t's data or internet network - which is accessed via at&t cellular network with the iPhone. The iPhone can connect via an available wi-fi network (which is much faster access), or via at&t's EDGE network, which is much slower than wi-fi. If you have access to an available wi-fi network, I recommend using it. The iPhone will switch automatically between an available wi-fi network you have previously accessed with your iPhone, and at&t's EDGE network.
I would try deleting and manually creating the account on your iPhone. Using the Gmail account preset when doing so automatically creates the account as an IMAP account, and no messages will be lost since all remain on the server - including sent messages.

I can not use Safari because I get a server failure message. The same with email. Cannot get mail, server failure. How do I fix

I Cannot use Safari to access my bookmarks, I get a server failure message. The same is happening with my email. I get a message cannot get mail, server failure. How do I fix the problem?

It might be worth a shot to reset your router first. Unplug it from power for about 30 seconds and then plug it in again. Or try any other WiFi network and see what happens.

Mail.app pops up saying "Cannot get mail" but the emails are downloaded normally....

mail.app pops up saying "Cannot get mail: The user name or password for "iCloud" is incorrect", that is not true because i can log in on iCloud.com with the same credentials setted in mail.app. But the strange thing is that i can get the email! Let me explain: mail.app download the emails normally but when it check for incoming mail and there are no one, the alert pops up.
This is not a critical issues, i can get the emails anyway, but that alert is really annoying.
I've alredy changed the password of my appleID to a new one, but nothing changed.
Has anyone had the same problem and managed to solve it?

Do you have 2 step verification set for Gmail?
Gmail – 2 Step Verification
Gmail – 2 Step Verification (2)
Gmail – Application Specific Passwords

IOS5 Cannot Get Mail: The connection to the server failed

Was working fine last night when upgraded to iOS5 and iCloud but now I get Cannot Get Mail: The connection to the server failed. Anyone else get that?

Yes. Getting complete failures on mail at present. iCloud servers seem completely screwed.
As you say, was working fine last night and this morning (UK time).

ICloud Mail issues: "Cannot Load Mail" and "Cannot Get Mail"

I'm currently experiencing issues when trying to access iCloud Mail which is visible in two places:
- on a iOS device (iPad and iPhone): when opening Mail.app and trying to check my iCloud Inbox:
      "Cannot Get Mail" "The user name or password for 'iCloud' is incorrect."
   - on http://www.icloud.com: when clicking the Mail icon:
     "Cannot Load Mail" "Help Apple improve iCloud by reporting this problem." [Reload] [Report to Apple] [Close Mail]
Oddly enough synching Contacts and Calendar items works fine on the iOS device (so username and password are obviously correct), and logging onto http://www.icloud.com using these credentials with use of all other application icons (Contacts, Calendar, Find my iPhone) seems to work also.
I created a "free" me.com account to enable "Find my iPhone" when iOS 4 was released (which doesn't include mail), and already had a Apple ID. Presumably these got merged now, maybe contributing to the issue?
iCloud is only available to me through the web or my iOS devices, I currently don't have Lion installed.
Suggestions?

I am in the exact same boat:
I was a MobileMe subsciber who migrated to iCloud
MobileMe ID was [email protected]; Apple ID [email protected]
All iCloud services work as intended EXCEPT mail
I can access iCloud Mail by:
Mail.app in Lion
When I access my iCloud mail on my iOS devices, I get "The user name or password for 'iCloud' is incorrect." I know for a fact the password is correct, and all other services work.
When I access iCloud online, again all services EXCEPT mail work. Here, I get the "Cannot Load Mail." message
Has anyone resolved this; or is this an Apple issue? This is driving me crazy.

Cannot get maile connection to server failed

followed the instructions for icloud set up in apple support for ipad and iphone even deleted the account and then set the account up with the correct ID and password. I do use a different ID than my apple ID for my icloud account. I use my me.com email address. I can get into the cloud on my pc and I can send and recieve email when I log into my icloud account but this fails to work on my ipad and iphone. Attempts to seen or get email on these devices when on a wifi network end up with the message "cannot get mail connection to server failed"
lee

Hi HLSdoc,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iCloud: Troubleshooting iCloud Mail
http://support.apple.com/kb/ts4002
Issues sending or receiving mail on iPhone, iPad, or iPod touch
Best of luck,
Mario

Cannot Get Mail Connection to Server Failed

Ok, I am not a very good with setting things up but I have the itouch 16GB, I have managed to set up my email and am receiving new ones but I can not connect when I am away from my home, everytime I try to connect I get the following message, *Cannot get mail,The connection to the server "pop3.live.com" failed.* Can anyone help as to what I have done wrong or what I need to do to make this work. Many thanks

Tina,
You need a good WiFi connection first. You can get a WiFi signal, tell your touch to connect to the network (which it does) and still not be able to do anything - like check e-mail.
I've noticed that a lot of free hotspots here in the States make you go through a web page to "log on" to their networks. Even if it is free, you still have to go through this system.
Next time this happens, open Safari and touch one of your bookmarked pages. Chances are the network log on screen will pop up. Do whatever it asks, and that network will release your log on to begin working.

I recently changed my aol password and now I cannot get mail. When I go to settings, Mail, Contacts, Calendars the accounts portion is grayed out and will not let me open. How do I fix this problem?

I recently changed my aol password and right after I changed, I cannot get mail. I get a a pop up block that says, Cannot Get Mail, the user name or password for AOL is incorrect, settings, OK. I go to settings as suggested but the account area is grayed out and will not let me open. Need help on how to fix this problem. I tried sync with my PC and that did not help either.

It sounds like you might need to contact Yahoo! if you aren't able to setup your email account as a new account after deleting it.
I found some links on the Yahoo! website that might help:
http://help.yahoo.com/kb/index?page=content&id=SLN4138&locale=en_US&y=PROD_MOBIL E
http://help.yahoo.com/kb/index?locale=en_US&y=PROD_MOBILE&page=content&id=SLN261 7

I can no longer send mail....today I cannot get mail..., I can no longer send mail....today I cannot get mail...a message pops up that says:A copy has been placed in your outbox.Sending the message content to the server failed....any help?

I can no longer send mail....today I cannot get mail..., I can no longer send mail....today I cannot get mail...a message pops up that says:A copy has been placed in your outbox.Sending the message content to the server failed....any help?

How long has it been going on? I've had my yahoo mess up and if i wait a bit it resolves itself. Yahoo is doing something with their servers and it messes with your mail if your mail happens to be on one of those servers.

I keep getting an error pop-up when I try to access my email. The pop-up says Cannot Get Mail The connection to the server failed. I get this pop-up on both my iPhone 5 and my iPad. I can still access my email, but the pop-up is real annoying.

I keep getting an error pop-up when I try to access my email. The pop-up says Cannot Get Mail The connection to the server failed. I get this pop-up on both my iPhone 5 and my iPad. I can still access my email, but the pop-up is real annoying. Can someone please help me with this? -Stu

Hi StuNYC,
Welcome to Apple Support Communities.
It sounds like you're seeing an alert message when opening Mail on your iOS devices. Do you have multiple email accounts setup on the devices? Take a look at the article below, it provides suggestions that will resolve most issues that cause an alert like that to appear in when starting the Mail app.
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
I hope this helps.
-Jason

My iphone 5 everytime i go into mail it comes up with - Cannot get Mail - the connection to the server failed- i then have to click ok - I am still receiving mail - it is driving me mad having to click this everytime - anybody else had the same ?

My iphone 5 everytime i go into mail it comes up with - Cannot get Mail - the connection to the server failed- i then have to click ok - I am still receiving mail - it is driving me mad having to click this everytime - anybody else had the same problem and have found a solution - only stated happening since iPhone was updated .

Hello there, Badboymbc.
The following Knowledge Base article provides some steps for troubleshooting mail on your iOS device:
iOS: Troubleshooting Mail
http://support.apple.com/kb/TS3899
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

TS3899 "cannot get mail" in iphone5 suddenly. been using iphone to check 2 email accounts for months now, one is gmail and not troubled. the other is thunderbird and i get this error message now. no settings have been changed or anything! ideas?

hey all, I have been getting the "cannot get mail" error message on my iphone5 suddenly.
ive been using iphone to check two email accounts for months now, one is gmail and not troubled. the other is mail from thunderbird and i get this error message now saying it is not responding. no settings have been changed or anything, it just suddenly stopped receiving mail on my device as of Tuesday afternoon.
Does anyone have iny ideas about why? i have yet to update to the new OS7 yet, could that be it?

'The installer has insufficient privileges to modify this file C:\Program Files (x86)\Common Files\Apple\Apple Application Support\Web kit.resources\inspector\Images\Spinner Inactive Selected.gif.'
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XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

Cannot Get Mail Sending to Work

I cannot get Mail to work for sending on my other computer. (The one I keep using because my Canon scanner drivers work there but not on a "modern" system. Boo to Canon for not updating drivers for 10.6.)
I keep getting these server messages. What's my problem? The port number? What should it be?

I have a message sitting in the outgoing box. When I try to send it I get:
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Below that I have three server choices: smtp.me.com, smtp.me.com:dennis briskin, and smtp.me.com:[email protected] The last one should not work in any case, I believe.

I have been receiving the message ' Cannot get mail. The connection to the server failed' but I am connected to WIFI

I have been receiving the message ' Cannot get mail. The connection to the server failed' but I am connected to WIFI. I have also been receiving 'Cannot send mail, an error occurred while delivering this message.

Hmm, that's odd JeanEB. The error message referts to the connection to your email server not to cellular data or connection to wi-fi. Go to Settings>Mail, Contacts, Calendars> Select your account and type in your password again. If this doesn't resolve it, delete/re-add the email account.
AdaS_VZW
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Cannot get mail - invalid credentials (failure)

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