Cannot get mail on one of my iOS accounts

Cannot get mail on one of my iOS accounts. Anyone else?

Since the IOS 7.1 update, I get my gmails but each time I get a message "Cannot get mail" - the mail server "imap.gmail.com" is not responding. Verify that you have entered the correct account info in Mail settings." Can anyone suggest a fix?

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Exchange 2003 SP2: 'Cannot get mail' - another one...

Background info:
I am running a budget exchange system, much like other small businesses out there. I have a self signed cert from an internal CA that i have installed on the exchange server and installed on the iphone. I dont get any cert errors when I log into OWA or OMA with SSL from safari on the phone so it would seem the cert is installed properly.
The only thing that likely differs from my environment is that we have a dynamic IP and use a pop3 connector to download pop3 email into the respective recipients mailboxes from a cheap pop provider and hence we dont own our own domain, instead we use dyndns.org to to update dns records (which works flawless/seemlessly)for us when our dynamic IP changes. So our email addresses are [email protected] while our owa/oma address is a totally different domain - comapnyname.domain2.com. I cant image that this would matter but I figured I would put it all out there anyway.
I have run this test numerous times:
https://www.testexchangeconnectivity.com/
and my server passes with flying frigging colors, I just have to enable the ignore trusts option as our cert is signed by an internal CA (like I said, budget).
So, WM devices, entorage, and outlook with rpc over https all work flawlessly. But this FRIGGING iphone wont. I get through the exchange configuration just fine using various settings. I have tried it with and without the domain option, and I have tried entering the username with and without the DOMAIN\username.
Every possible combination goes through fine, in the setup. Then I end up with the same result. After the setup finishes, I go to the inbox for the exchange account and it says up-to-date with no items. no contacts or calendar items download either. After a while, if i go back into the same inbox I get the "Cannot get mail" error.
I have been googling this for days and I have yet to find a solution. Not to mention I, myself, am an MCSE w/ messaging and I have yet to come up with a solution on my own. My server works fine, nothing wrong there - it works with every device but this iphone. The only solution I have seen so far is to pay 175 bucks to one of these iphone messaging specialists to have them fix it, which isnt happening. Any advice you guys may have would be great... thanks.

I have used my iPhone with 2003 SP2 and self signed certs. I am trying to understand more about your domain names - you say you don't own your domain, but then you say you are using Dyndns.
I want to assume that you do own the domain name, just not a static IP to go with it. If the IP changes frequently, push will not work very well.
If you are using a self-signed cert then you MUST import the root cert that did the signing. This a the public part - not the private key. If OWA and Exchange are different domains then they have different root certs.
If you can hit the Exchange server domain via IE, you can view certs, then save the root. Then email the root to the phone (using gmail or some pop3 account) and import it. That will fix any cert issues.
I mention this, as you don't mention anywhere that you have imported the signing certs root.

Cannot get mail, was working fine for over a year

I have used yahoo mail on iphone5c for over a year. Three days ago I stopped receiving mail and pop up Cannot Get Mail. I have deleted the account and added the account as instructed by Apple's and Yahoo's advise numerous times and it still doesn't work. Anyone else having this issue or know of a fix? Thanks and GOD bless!!!

Yahoo email is notoriously bad, you can do a search and see all the threads about yahoo email account.
Try using the yahoo app for emails.

TS3899 "cannot get mail" in iphone5 suddenly. been using iphone to check 2 email accounts for months now, one is gmail and not troubled. the other is thunderbird and i get this error message now. no settings have been changed or anything! ideas?

hey all, I have been getting the "cannot get mail" error message on my iphone5 suddenly.
ive been using iphone to check two email accounts for months now, one is gmail and not troubled. the other is mail from thunderbird and i get this error message now saying it is not responding. no settings have been changed or anything, it just suddenly stopped receiving mail on my device as of Tuesday afternoon.
Does anyone have iny ideas about why? i have yet to update to the new OS7 yet, could that be it?

'The installer has insufficient privileges to modify this file C:\Program Files (x86)\Common Files\Apple\Apple Application Support\Web kit.resources\inspector\Images\Spinner Inactive Selected.gif.'
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

Our company have just upgraded to iOS 6 and the majority of the users are now receiving the following error 'Cannot Get Mail – Server error. Contact your server administrator' when accessing ms exchange this never happened on iOS 5 can anyone help

Our company have just upgraded to iOS 6 and the majority of the users are now receiving the following error 'Cannot Get Mail – Server error. Contact your server administrator' when accessing ms exchange this never happened on iOS 5 can anyone help

Have you tried deleting the account and re-adding it on the phone?
What version of Exchange server are you running?

TS3899 Hi my nan keeps Getting an error message of cannot get mail the connection to the server failed.... Can any one tell me what this means please

Hi my nan keeps Getting an error message of cannot get mail the connection to the server failed.... Can any one tell me what this means please

I too am getting this message. I have been using my iPad for two years with no problems but a couple of days ago I starting having this problem intermittently. I have restarted the iPad when that did not work I deleted the account and reloaded it. Nothing seems to work. I was having the same problem on my iPhone but that seems to be OK today. Any other ideas?

TS1843 i am using iphone 4 ios 6.1.3, after hotmail imap setup, error showing "CANNOT GET MAIL" tHE CONNECTION TO THE SERVER FAILED. its happening since 14 aug. plz help !

i am using iphone 4 ios 6.1.3, after hotmail imap setup, error showing "CANNOT GET MAIL" tHE CONNECTION TO THE SERVER FAILED. its happening since 14 aug. plz help !

I have trouble with sending e-mail and syncing e-mail. Try changing to 1 day sync under settings. It's sluggish but it works for me until they resolve the issue. MS claims all is normal. If you still have a problem you should report it here: https://status.live.com/report/hotmail

Ios 6 update "Cannot get mail" issue

'I updated to ios 6 on my iphone 4 and now i cannot receive yahoo mail on my phone. I get a " cannot get mail" error. How do I fix this?

I did fix this issue by restoring the iOS on my iPhone 5.
First I made sure I backed up my iPhone, I used the iCloud.
I used iTunes to restore my iPhone by following these steps.
http://support.apple.com/kb/ht1414
After I restored the iOS I actually had to reset the iPhone again to restore from the iCloud because the first time it did not ask to restore from iCloud, so I went to Settings > General > Reset > Erase All Content and Settings. Then I was able to restore from my iCloud back up.
Since I did this I have not had any problems switching between 3G and WiFi.
I hope this works for you. Good luck and make sure to back up!

TS3899 I have deleted and added my hotmail account on the ios device yet it keeps giving me the "Cannot Get Mail" "The connection to the server failed"

I have deleted and added my hotmail account on the ios device yet it keeps giving me the "Cannot Get Mail" "The connection to the server failed"

Hotmail has been having problems with mobile devices for several days now. It's not a problem with your phone.

Updated to ios 7 cannot get mail the connection server failed

I updated to ios 7 yesterday and today I keep getting "cannot get mail the connection server failed". Also the safari gets stuck or takes awhile to load the page

Was there ever a response/solution to this? There's plenty of occasions where this seems to have happened but this thread is exactly what's happening to me. I am currently in Spain and trying to use Yahoo mail.
My mail is updating occasionally but if i try to force an update i get "cannot get mail...the connection to the server failed". Also if i try to send and email i get "a copy has been placed in your outbox....the connection to the outgoing server apple.smtp.mail.yahoo.com failed...additional servers can....."
I checked my mail settings and the defined server isn't prefixed with "apple".

ICloud mail not working on iOS "Cannot Get Mail"

After I moved my MobileMe to iCloud I cannot get mail on my iPhone or iPad. iCloud syncs everything else and works on my MacBook Pro running latest Lion.
Gives me a badge that says:
Cannot Get Mail
The user name or password for "iCloud" is incorrect.

For some, but by no means all, this did not work. Apple has been working internally on my account and appears to have the issue totally resolved. If resetting your password does not work, you should contact MobileMe / iCloud support via e-mail and give them an accurate and complete description of the steps taken to cure the issue. They will be happy to take it from there.

IOS 4.3.3 Cannot Get Mail from Comcast Exchange Server

I upgraded both my ipad and iphone to 4.3.3 yesterday and now I cannot access email from the Comcast Business Exchange server. I have not changed any of the parameters on the ipad or iphone. When I try to access the Comcast Server at mail.hmc1.comcast.net I get the message Cannot Get Mail on both my ipad and my iphone. Everything worked great before the 4.3.3. upgrade. All of my gmail accounts and my pop3 email account still work on the ipad and iphone. Please help

Have you tried removing the accounts and re-adding them? That generally seems to work in an "if all else fails" situation but I've noticed that sometimes, troubleshooting can be too stressful, and it is more worth it to spend 2 minutes re-creating the account and another 10 minutes to let everything sync up.
Just my $0.02

Email error - "cannot get mail"

Hi,
Just hoping for a little help!
We recently had an email account disconnected by our provider in error (we changed from a mobile Internet connection to home ADSL & requested an email retention, which didn't happen!)
After weeks of dealing with our incompetent provider we have finally got the email address reconnected however I am unable to get it to work on any of our devices (iPhone 4, iPhone 4S, iPad 3, or home laptop). The account is definately active as emails are accessible through the providers website. The email address is an "additional mailbox" to the primary mailbox connected with the adsl.
The email address worked fine on our devices & laptop prior to the disconnection.
With the reconnection our provider advised we had to change the email settings to now be a pop3 account and provided the relevant details regarding servers, ports etc.. These details are exactly the same as the primary email address I have set up on all devices and which works perfectly.
I have tried deleting the account and re-adding, I have rebooted the devices and have double triple checked the settings. Still nothing! I just receive an error message saying "cannot get mail. The username or password for "pop3.xxxx.com" is incorrect." Though, I know the password is correct as its the same one we use to log in to the mailbox on our providers website and access the email.
Would anyone have any insight as to why only this particular email address can not be added to the devices "mail app"?? I love the ease of being able to just tap the mail icon and see all my different email accounts. I'd prefer to not have to manually login to our providers website to access mail on one account.
Any assistance would be greatly appreciated.
Thanks!
B

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
iPad Mail
http://www.apple.com/support/ipad/mail/
Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
 Cheers, Tom

Gmail Message "Cannot Get Mail. The connection to the server failed"

Curious if anyone else has seen the "cannot get mail" message pop up when using the iphone 4 mail in iOS. I only get it for my gmail and only when I select the all inboxes option. When I select only the gmail account, I don't see this pop up. My email downloads fine, but for some reason this message continues to show up every time I access it. Starting to get annoying.
Any solution as to how to keep this from popping up. Maybe changing something within the gmail account setup or preferences on the iphone?

Hello Teddy,
Thank you for using Apple Support Communities.
Here are a couple of articles that should be of use to you. First, because of your issue with sending mail, there is this one:
Mail (Yosemite): If you can’t send messages
Then, should you run into other issues, here is a general article on troubleshooting email:
Mail (Yosemite): Mail troubleshooting
Regards,
Jeff D.

I changed my gmail password after suspicious activity was detected. It works fine on my computer but my iphone 5 doesn't recognize my new password ("cannot get mail" message). I've tried changing my phone settings to the new password, but no good.

I changed my gmail password after suspicious activity was detected. It works fine on my computer but my iphone 5 doesn't recognize my new password ("cannot get mail" message). I've tried changing my phone settings to the new password, but no good.

Hello there dinadinadina,
It sounds like you have modified the password settings for your Gmail account after changing the password. Thats where I would have started too. Next I would restart the device and test it one more time, and then remove and add the account again in Settings:
Get help with Mail on iPhone, iPad, and iPod touch
Restart your iOS device.
Delete the affected email account from your device.
Tap Settings > Mail, Contacts, Calendars.
Tap the affected email account.
Tap Delete Account.
Add your account again.
Thank you for using Apple Support Communities.
Take care,
Sterling

Cannot get mail on one of my iOS accounts

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