Cannot get mail screen appears

"Cannot get mail" screen appears

Hello jdmcn2
Start with the article below to troubleshoot your issues with getting email, you may just need to remove the email account and reset it back up.
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
Regards,
-Norm G.

Similar Messages

  • On my I pad I cannot get mail.screen says'the connection to the server failed'.no other problems except I cannot download new apps

    On my I pad cannot get mail. Screen says 'the connection to server failed.No problem with others except I cannot get new apps.

    Hi David,
    Based on your description of the issues, you may want to verify that you have an active network connection (either WiFi or cellular). You may find the following articles helpful:
    iOS: Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/TS1398
    iPhone: Troubleshooting a cellular data connection
    http://support.apple.com/kb/ts3780
    Regards,
    - Brenden

  • TS3899 Message keeps appearing " cannot get mail, ID or password incorrect" but getting email just fine

    I recently upgraded to IOS 5, as well as connected to a cable network instead of dsl, updated iTunes and sync'd my iPad to my Windows XL and got on board with iCloud. Now I keep getting a message that says, " cannot get mail, user ID or password incorrect" with options of choosing OK or going to settings. If I choose the settings, it brings me to account info with my email address and password ( dots) Then if I erase the password and put it back in, it says it's incorrect and if I save it, I may not receive or send mail. If I go directly to my account from the settings icon, and erase my password there instead, and then re- enter it, then it verifies it. Regardless of anything I do, the same message keeps popping up and is very annoying, as well as interrupting. What's wrong, please?

    Thanks for answering, but I should've clarified... The message keeps popping up every couple of minutes. Sometimes as soon as I click OK, it comes back again. I tried deleting the account and re-entering it again, but that didn't work. I tried resetting my iPad by holding both the on and the off switch down until the apple appears...still no help. I went to my PC, and logged into my account and viewed my email without any problem. Is this a problem with my iPad or Yahoo? I called a Yahoo line, and was told I had reached the wrong extension, since it was a line for technical assistance only, and then he hung up. What can I do next?

  • Keep getting diagnostic "cannot get mail the connection to the server failed " although the mail appears to being updating ?

    WHen going to mail on my iPad 4 iOS 107 7.0.3 I keep gettin the diagnostic "cannot get mail the connection to the server failed " however I seem to get new mail that matches the mail I get on my iMac ?

    iOS: Unable to send or receive email
    http://support.apple.com/kb/TS3899
    Can’t Send Emails on iPad – Troubleshooting Steps
    http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
    Setting up and troubleshooting Mail
    http://www.apple.com/support/ipad/assistant/mail/
    Server does not allow relaying email error, fix
    http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
    Why Does My iPad Say "Cannot Connect to Server"?
    http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
    iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
    http://support.apple.com/kb/ts2621
    iPad Mail
    http://www.apple.com/support/ipad/mail/
    Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
    http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
    Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
    Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts   Tap on the Account, then on the red button that says Remove Account.
     Cheers, Tom

  • My Ipad dropped off the sofa and now I cannot get the screen to appear - it sometimes shows up bright yellow and green.  What can I do to reset? or whatever?

    I cannot get the screen to appear - can see if it's on or off.  There are times when the screen is bright bright green and yellow then disappears.  Can I reset it?  if so how?

    It will cost you approximately US$219.00 to US$299.00 depending on the model.
    Apple will replace the entire iPad; they don't repair.
    http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad

  • Cannot get mail appears even when receiving mail

    After I set up my email on my iPad, the cannot get mail pops up every time I open my email. I'm getting email. And it keeps asking me for my password. Email is working?

    You get that if your username and password are not entered in the outgoing mail server settings so check the outgoing mail server setting.
    Make sure that your username and password are in there.

  • 2nd email account error - cannot get mail

    I have both email accounts set up the same however when trying to access the inbox of the second account an error message comes up
    Cannot Get Mail
    The connection to the server
    "mail.ljtyres.com" failed.
    What should I do please help?

    You can try deleting and recreating the offending email account on the ipad.
    But first, have you tried a restart? Hold down the sleep and home buttons until the apple logo appears on the ipad screen.

  • On my I pad mini I keep getting "cannot get mail" the connection to the server failed. but everything is Ok I can get mail. Why do I get this message??

    On my I pad Mini I keep getting the message "Cannot get Mail" The connection to the server has failed.
    But this is not the case everything works OK so why do I get the message

    An iOS fluke or mail app glitch maybe. Not sure anyone will know why you get it. Do you're ever close the mail app? Try closing it and reset the iPad and see if the message goes away.
    Assuming that you are running iOS 7, in order to close apps, you drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the Mail app that you want to close and then swipe "up" on the app preview thumbnail to close it.
    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

  • Pop-up Cannot get mail

    Get annoying message--"cannot get mail, the connection to server failed".  Tap on screen, message goes away and I am able to access mail.  How do I get rid of the annoying message?

    Hi StuNYC,
    Welcome to Apple Support Communities.
    It sounds like you're seeing an alert message when opening Mail on your iOS devices. Do you have multiple email accounts setup on the devices? Take a look at the article below, it provides suggestions that will resolve most issues that  cause an alert like that to appear in when starting the Mail app.
    iOS: Troubleshooting Mail
    http://support.apple.com/kb/ts3899
    I hope this helps.
    -Jason

  • Cannot Get Mail Connection to Server Failed

    Ok, I am not a very good with setting things up but I have the itouch 16GB, I have managed to set up my email and am receiving new ones but I can not connect when I am away from my home, everytime I try to connect I get the following message, *Cannot get mail,The connection to the server "pop3.live.com" failed.* Can anyone help as to what I have done wrong or what I need to do to make this work. Many thanks

    Tina,
    You need a good WiFi connection first. You can get a WiFi signal, tell your touch to connect to the network (which it does) and still not be able to do anything - like check e-mail.
    I've noticed that a lot of free hotspots here in the States make you go through a web page to "log on" to their networks. Even if it is free, you still have to go through this system.
    Next time this happens, open Safari and touch one of your bookmarked pages. Chances are the network log on screen will pop up. Do whatever it asks, and that network will release your log on to begin working.

  • I keep getting an error pop-up when I try to access my email. The pop-up says Cannot Get Mail  The connection to the server failed.  I get this pop-up on both my iPhone 5 and my iPad. I can still access my email, but the pop-up is real annoying.

    I keep getting an error pop-up when I try to access my email. The pop-up says Cannot Get Mail  The connection to the server failed.  I get this pop-up on both my iPhone 5 and my iPad. I can still access my email, but the pop-up is real annoying. Can someone please help me with this?  -Stu

    Hi StuNYC,
    Welcome to Apple Support Communities.
    It sounds like you're seeing an alert message when opening Mail on your iOS devices. Do you have multiple email accounts setup on the devices? Take a look at the article below, it provides suggestions that will resolve most issues that  cause an alert like that to appear in when starting the Mail app.
    iOS: Troubleshooting Mail
    http://support.apple.com/kb/ts3899
    I hope this helps.
    -Jason

  • Email error - "cannot get mail"

    Hi,
    Just hoping for a little help!
    We recently had an email account disconnected by our provider in error (we changed from a mobile Internet connection to home ADSL & requested an email retention, which didn't happen!)
    After weeks of dealing with our incompetent provider we have finally got the email address reconnected however I am unable to get it to work on any of our devices (iPhone 4, iPhone 4S, iPad 3, or home laptop). The account is definately active as emails are accessible through the providers website. The email address is an "additional mailbox" to the primary mailbox connected with the adsl.
    The email address worked fine on our devices & laptop prior to the disconnection.
    With the reconnection our provider advised we had to change the email settings to now be a pop3 account and provided the relevant details regarding servers, ports etc.. These details are exactly the same as the primary email address I have set up on all devices and which works perfectly.
    I have tried deleting the account and re-adding, I have rebooted the devices and have double triple checked the settings. Still nothing! I just receive an error message saying "cannot get mail. The username or password for "pop3.xxxx.com" is incorrect."  Though, I know the password is correct as its the same one we use to log in to the mailbox on our providers website and access the email.
    Would anyone have any insight as to why only this particular email address can not be added to the devices "mail app"??  I love the ease of being able to just tap the mail icon and see all my different email accounts. I'd prefer to not have to manually login to our providers website to access mail on one account.
    Any assistance would be greatly appreciated.
    Thanks!
    B

    iOS: Unable to send or receive email
    http://support.apple.com/kb/TS3899
    Can’t Send Emails on iPad – Troubleshooting Steps
    http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
    Setting up and troubleshooting Mail
    http://www.apple.com/support/ipad/assistant/mail/
    Server does not allow relaying email error, fix
    http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
    Why Does My iPad Say "Cannot Connect to Server"?
    http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
    iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
    http://support.apple.com/kb/ts2621
    iPad Mail
    http://www.apple.com/support/ipad/mail/
    Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
    http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
    Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
    Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts   Tap on the Account, then on the red button that says Remove Account.
     Cheers, Tom

  • HT2480 Ipad mini - exchange email stopped working randomly  Error: "Cannot get mail. The connection to the server failed."

    I got an iPad mini over Christmas and have had no issues setting up/managing my email until yesterday. I've had my Exchange email working for almost a month, and yesterday I stopped getting emails and getting the error: "Cannot Get Mail. The connection to the server failed."
    I tried resetting the device (multiple times) and deleting and recreating the Exchange account (multiple times). This is getting annoying because it worked fine up until yesterday. I'm not aware of any updates to the device, or any changes that have occurred since yesterday.

    Due to a screen issue, I had my iPhone 5 replaced two days ago. I repeated deleted the mail account and kept adding it but this did not make any difference. When I attempted to setup the new phone with my Google (Gmail via exchange active sync) accounts I was receiving this same "Cannot Get Mail" error. From what I was able to gather, this problem should be affecting Gmail accounts set up via Exchange. When originally purchasing the phone I was assisted and directed to set up my Gmail account through Exchange because it had the ability to use "ActiveSync" and push not only mail and calendars, but all of my contacts as well. I found this article regarding the subject.
    http://www.pcmag.com/article2/0,2817,2413283,00.asp
    What it came down to was having to delete my Gmail via Exchange account and separate it into two different accounts, a regular gmail account for my mail and a CardDAV account for my contacts.
    Here is what I did. Google is changing their system and for new registrars Exchange ActiveSync will not work so you will be unable to register your account via Exchange and have your mail, calenders, and contacts all pushed together. I find this change really annoying. If you are having problems accessing your contacts after deleting the mail account, like I was, here is the work around.
    To circumvent this issue go to Setting > Mail, Contacts, Calendars > Add Account > Other > Add CardDAV Account: Under server ender google.com, then your email user name and password, then click next to verify the information.
    I hope this helps.

  • HT1694 Still getting error: "cannot get mail   the connection to the server failed"  please help, for ipad 1; for hotmail account

    cannot get my hotmail email with an ipad, get a connection to server failed error.  I have tried to delete and install the email with area on settings, did not change.  This email did work in the past until today,
    Thanks in advance

    Due to a screen issue, I had my iPhone 5 replaced two days ago. I repeated deleted the mail account and kept adding it but this did not make any difference. When I attempted to setup the new phone with my Google (Gmail via exchange active sync) accounts I was receiving this same "Cannot Get Mail" error. From what I was able to gather, this problem should be affecting Gmail accounts set up via Exchange. When originally purchasing the phone I was assisted and directed to set up my Gmail account through Exchange because it had the ability to use "ActiveSync" and push not only mail and calendars, but all of my contacts as well. I found this article regarding the subject.
    http://www.pcmag.com/article2/0,2817,2413283,00.asp
    What it came down to was having to delete my Gmail via Exchange account and separate it into two different accounts, a regular gmail account for my mail and a CardDAV account for my contacts.
    Here is what I did. Google is changing their system and for new registrars Exchange ActiveSync will not work so you will be unable to register your account via Exchange and have your mail, calenders, and contacts all pushed together. I find this change really annoying. If you are having problems accessing your contacts after deleting the mail account, like I was, here is the work around.
    To circumvent this issue go to Setting > Mail, Contacts, Calendars > Add Account > Other > Add CardDAV Account: Under server ender google.com, then your email user name and password, then click next to verify the information.
    I hope this helps.

  • IPad cannot get mail any longer

    I setup my iPad (3) and iPhone to access my ntlworld and gmail email accounts about 2 months ago.  Everything worked fine.
    Suddenly this week, I get the message 'cannot get mail' the mail server imap.ntlworld.com is not responding. Verify that you have entered the correct account into mail settings.
    I ONLY get this message on the iPad - I still get my messages on the iPhone ... Even when they are next to each other & both using the same wifi.
    I still get my gmail messages with no problem (on both). I am able to send emails from both ... I just cannot receive!
    I have made no changes to settings - nor has my mail password or account been altered by the ISP.  I checked  the settings on the iPad against the iPhone - there is no difference between them.
    Any suggestions? 
    Thanks
    Chris
    IPad 3 running iOS 6.1.3.

    iOS: Unable to send or receive email
    http://support.apple.com/kb/TS3899
    Can’t Send Emails on iPad – Troubleshooting Steps
    http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
    Setting up and troubleshooting Mail
    http://www.apple.com/support/ipad/assistant/mail/
    Server does not allow relaying email error, fix
    http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
    Why Does My iPad Say "Cannot Connect to Server"?
    http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
    iPad Mail
    http://www.apple.com/support/ipad/mail/
    Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
    Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts   Tap on the Account, then on the red button that says Remove Account.
     Cheers, Tom

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