Cannot Get Mail - user name is incorrect.  I haven't changed anything!

I am getting this message when I go into my hotmail account.  I haven't made any changes to my user name or password.  Any suggestions?

I finally figured out what happened. Just before I had the error message one of the emails I either deleted or moved was not happy with my system. I went into my email on my computer and deleted the one I recalled as being what I had received just prior to the issue and my email is now back working! So there must have been a glitch with that email or the action I took with it originally.

Similar Messages

  • Gmail on iphone was working fine until yesterday when it prompted me with the message cannot get mail user name or password for gmail is incorrect, i have tried deleting the account and re-created a new account, same problem, can anyone help?

    gmail on iphone was working fine until yesterday when it prompted me with the message "cannot get mail user name or password for gmail is incorrect", i have tried deleting the account and re-created a new account, same problem, can anyone help?

    paulcb, you're a genius, it worked, thank you so much, you don't know how much stress you have taken off my shoulders, I am constantly on my email in my iphone everyday.  Thanks a million, take care. Robert.

  • HT1277 I recently used icloud on my phone to back up my phone.  After I did that my gmail stopped working, so I deleted it and when I go to add my gmail account I get an error message.  It says cannot get mail, user name or passwork incorrect? What do I d

    I recently used icloud on my phone to back up my phone.  After I did that my gmail stopped working, so I deleted it and when I go to add my gmail account I get an error message.  It says cannot get mail, user name or passwork incorrect? What do I do?

    Hi,
    Just wanted to say I found out the answer. I should have looked first to see if anyone else was having the same problem but I didn't. 

  • Why is my mail saying "cannot get mail - user name or password for Gmail is incorrect" but on the Gmail app there is no problem.  I have checked the settings and everything seems to be ok

    Why is my mail saying "cannot get mail - user name or password for Gmail is incorrect" but on the Gmail app there is no problem.  I have checked the settings and everything seems to be ok

    Go here and unlock your account... https://www.google.com/accounts/DisplayUnlockCaptcha

  • HT1430 why wont my emails come through and the message i get is  cannot get mail user name or passord is incorrect when it isn't

    Why won't my emails come through the message I get is cannot get mail username or password incorrect yet they are right

    Hi, 1crispycracker. 
    Thank you for the question.  The easiest way to troubleshoot this issue would be to delete the account and add it back to the iOS device.  Below, I have included two e-mail troubleshooting articles.  The first article covers basic email troubleshooting.  The second article will assist you if the email account you are experiencing issues with is a Gmail account.
    iOS: Unable to send or receive email
    http://support.apple.com/kb/TS3899
    iOS: Gmail account will not connect to Gmail server
    http://support.apple.com/kb/TS3058
    Hope this helps,
    Jason H.

  • Cannot Get Mail - user name or password incorrect

    I'd been downloading my gmail successfully all day. At 3:19 pm I got the above message and no more emails have been loaded. Dozens have showed up on my desktop, but the iPhone just gives me this error message, even though it was working normally and I hadn't changed a thing. Tried resetting etc. A second gmail account still works. I've had the same user name and password since I bought the phone, and nothing new's been added lately. Help!

    This is a new phone and because my new laptop is 6 weeks late I tried to access my e-mail account direct thriu iphone without using a computer in the setup. I didn't want to reset when my PC arrived.
    The mail screen is now limited to "Mailboxes" or "Inbox", the other options such as Google Yahoo etc have been unavailable since the screen stuck.
    I have a constsnt stream of similar error message "Cannot get mail" "The username or password is incorrect" and it displays my typos in inputting my e-mail address wrongly so I know it is all my own fault.
    I have used the de-freezing method and nothing happened. in the interim I borrow a laptop and at a push I can access my email account through safari but that is really slow and I would like to fix this.

  • TS3899 Message keeps appearing " cannot get mail, ID or password incorrect" but getting email just fine

    I recently upgraded to IOS 5, as well as connected to a cable network instead of dsl, updated iTunes and sync'd my iPad to my Windows XL and got on board with iCloud. Now I keep getting a message that says, " cannot get mail, user ID or password incorrect" with options of choosing OK or going to settings. If I choose the settings, it brings me to account info with my email address and password ( dots) Then if I erase the password and put it back in, it says it's incorrect and if I save it, I may not receive or send mail. If I go directly to my account from the settings icon, and erase my password there instead, and then re- enter it, then it verifies it. Regardless of anything I do, the same message keeps popping up and is very annoying, as well as interrupting. What's wrong, please?

    Thanks for answering, but I should've clarified... The message keeps popping up every couple of minutes. Sometimes as soon as I click OK, it comes back again. I tried deleting the account and re-entering it again, but that didn't work. I tried resetting my iPad by holding both the on and the off switch down until the apple appears...still no help. I went to my PC, and logged into my account and viewed my email without any problem. Is this a problem with my iPad or Yahoo? I called a Yahoo line, and was told I had reached the wrong extension, since it was a line for technical assistance only, and then he hung up. What can I do next?

  • Getting connot get mail user name or password for gmail is incorrect

    Cannot get mail message

    paulcb, you're a genius, it worked, thank you so much, you don't know how much stress you have taken off my shoulders, I am constantly on my email in my iphone everyday.  Thanks a million, take care. Robert.

  • Error messages, cannot get mail. server failed. password incorrect.

    my iphone comes up with an error message that says "cannot get mail. the connection to the server failed", i always press ok. then the iphone says that my email "password incorrect" when I know it is not incorrect. i have typed the right one multiple times but i am not able to get mail for this certain email address. it is a windows live (hotmail) account. I have another gmail account that is working fine so far. i have tried all the trouble shoot tutorials on the apple website, nothing worked yet.... Please help!

    i had to manually put in the correct email. I wanted to register a hotmail account but since it was giving me that response, I researched this issue. Finally, I found out some specifics and gave it a try. The post said to Go to Add email and Click Other. My email is a live account... I needed to type::
    host name: outlook.com
    SMTP (Outgoing mail server): stmp.live.com
    Server port as 995
    When I put all of that in, it worked. Hope that helps!

  • Cannot Get Mail Username or Password incorrect even if info are correct

    I have a Gmail account witch use to work on previous iPhone system (1.X). Now that I upgrade to (2.x) the mail app seems to be completely crazy. It tells me that my information are incorrect (password or username). I reset my email account probably 20 times, reset network preference 20 times even changed password in my gmail account. I tried to set my email account with POP protocol or IMAP protocol but nothing works. I've been googling for maybe a day and try many possibilities that you can find on internet.
    for example:
    create new email account: NO SUCESS.
    change Gmail password: NO SUCESS.
    Restore iPhone: NO SUCESS.
    Restore network setting (iphone): NO SUCESS.
    set up with POP or IMAP: NO SUCESS.
    Initially sync mail settings from computer in iTunes: NO SUCESS
    Manually enter the mail account settings directly on iPhone: NO SUCESS
    Deleting and then manually recreating your account on your iPhone: NO SUCESS
    What to do????
    P.S: I have a Yahoo email too I can receive email but can't send anyone.
    Gmail or Apple has to wake up.
    Message was edited by: Claye Feld
    Message was edited by: Claye Feld
    Message was edited by: Claye Feld

    Hi Claye, you might try navigating to the SMTP settings for your GMail account
    and manually re-enter the account;'s username and password in for the
    smtp.gmail.com Server.
    Folks who have done that today have reported success in getting their GMail
    to send properly.
    While you are at it, you might also turn ON the AT&T SMTP Server shown at the very
    bottom of the Secondary Servers list on your iPhone. It is OFF by default and often
    helps in areas where you switch networks frequently.

  • Keep getting mackeeper trying to get me to buy and locks up my Safari. Also getting popups never did before. I haven't changed anything. How do I fix this?

    I have a McBook Pro bought in 2011. Running current iOS. All software is up to date. Starting a few days ago I started having issues with MacKeeper opening a site when I'm on the internet trying to get me to buy it to clean my Mac. I know better but it locks up Safari. Also, I am getting all kinds of pop ups.  I have logged off, shut down and it still keeps happening. It is slowing down my computer and I keep getting the swirling color wheel of death.  How do I fix this?

    There is no need to download anything to solve this problem.
    You may have installed one of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it. It's been reported that some variants of the "VSearch" malware block access to the page. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.
    Back up all data before making any changes.
    One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
    If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
    Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
    Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
    In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
    Still in System Preferences, open the App Store or Software Update pane and check the box marked
              Install system data files and security updates
    if it's not already checked.

  • Tapping on mail brings up notice: cannot get mail the user name or password for gmail is incorrect. Have to press ok, but never lets me sign in. How can I sign in again?

    Tapping on mail brings up a banner saying: CANNOT GET MAIL User ID or Password is incorrect. Have to tap OK. How do I sign in correctly so updated email will show up?

    go to 'settings -> mail, contacts, calendars' to view your accounts and settings.

  • Cannot get mail/Incorrect password

    I recently restored a replacement phone and now I cannot access my Gmail. I get a message stating "Cannot Get Mail" because of an incorrect password. However, I can log into Gmail in Safari using the password my phone is saying is incorrect. Please help!

    Hello bailsinthe6,
    Welcome to the Apple Support Communities! I understand that you are experiencing issues with the mail account on your iPhone 5. We have a great set of troubleshooting steps available that usually resolve issues with mail, so let’s give these a go:
    Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
    https://support.apple.com/en-us/ts3899
    First, try these basic troubleshooting steps:
    1. To make sure that you're connected to the Internet, open Safari and go to www.apple.com.
    2. Log in to your email provider's website to make sure that the account is active and the password is correct.
    3. Make sure your settings are correct using Mail Settings Lookup.
    4. Restart your iOS device.
    5. Delete the affected email account from your device.
         1. Tap Settings > Mail, Contacts, Calendars.
         2. Tap the affected email account.
         3. Tap Delete Account.
         4. Add your account again.
    Follow these steps for specific alerts.
    "Cannot get mail"
    Make sure you entered the correct password. If you enabled two-step verification through your email service provider, contact them to see if you need a special password for your iOS device.
    Cheers,
    Matt M.

  • Cannot get mail message, then later I get mail

    Cannot get mail message for all accounts, then later without doing anything I get my mail a couple of hours late. Have screen shot but can't seem to insert it here.

    Hello there dinadinadina,
    It sounds like you have modified the password settings for your Gmail account after changing the password. Thats where I would have started too. Next I would restart the device and test it one more time, and then remove and add the account again in Settings:
    Get help with Mail on iPhone, iPad, and iPod touch
    Restart your iOS device.
    Delete the affected email account from your device.
    Tap Settings > Mail, Contacts, Calendars.
    Tap the affected email account.
    Tap Delete Account.
    Add your account again.
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • Iphone 4 "cannot get mail" as user name or password incorrect.

    I have an iphone 4 and it has stopped updating mail.  Three days ago I incorrectly typed in my mobile me password and had to reset it.  I have updated my mac account details for my mobile me account on my phone but I keep getting "cannot get mail" as user name or password for.mac account is incorrect.  Im not sure what to do and this is very frustrating as Im sure it is something very simple!  Any help gratefully appreciated. 

    Did you try to delete the MobileMe account on the phone and set it up again after that?
    You can also try to replace the account info on the phone during the next sync, if you select this option in the info pane, Advanced Section, with your phone connected to iTunes.

Maybe you are looking for