CANNOT get movies into itunes or iphone Help please

okay, my mom has an old imac g4. round base, chrome stand and pivot swival screen. anyway, it was pretty out of date as far as software is concerned. i've since got it updated with tiger and the latest version of itunes. however, when i try to drag and drop movies into the itunes movies section, it doesn't allow it. on my intel imac, it lets me drag them in and drop. on this old imac, it won't let me. what do i need to do to get this working? i would greatly appreciate any help. i can't get the photos to sync either because her iphoto is out of date. the movies i have tried are mp4 and m4v movies that are successfully in itunes on my intel imac. thanks for any help!

I'm assuming this has to do with one of these things:
1) the old Mac. If you don't have USB 2.0, it may hesitate to even try to copy a gig or two of movie files (will take FOREVER).
2) Try Disc Utility and run Repair Permissions on the iMac G4. Restart. Try again.
3) Your movies may be Protected and cannot be copied to another computer if you purchased them via iTunes.

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    3) Your movies may be Protected and cannot be copied to another computer if you purchased them via iTunes.

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