Cannot get my screen to accept a new url so I can get into my email

After using your website to get into "webmail.verizon.com" successfully for a year or so, I cannot now get the web page to accept any url. It seems frozen in a Yahoo mail sign-in page. I cannot not use this to get into my email page. I need to sign via the Verizon.com site.

You are going thru '''Mozilla.org''' to reach '''http://webmail.verizon.com/''' ? ! ? !
Don't you mean; you are using Firefox (the browser)?
Many site issues can be caused by corrupt cookies or cache.
* Clear the Cache and
* Remove Cookies '''''Warning ! ! '' This will log you out of sites you're logged in to.'''
Type '''about:preferences'''<Enter> in the address bar.
* '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them.
* '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.'''
If there is still a problem,
'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link}
While you are in safe mode;
Type '''about:preferences#advanced'''<Enter> in the address bar.
Under '''Advanced,''' Select '''General.'''
Look for and turn off '''Use Hardware Acceleration'''.
Poke around safe web sites. Are there any problems?
Then restart.

Similar Messages

HT1277 i just updated with the new update and now cannot get into my email. please help!

i just updated with the new apple update and now cannot get into my email. i get an error message that i tried to open mail version 4.5 and cannot in apple os x please help!

This happened because if Mail.app was moved from /Applications or placed in a sub-folder there, the update (Security Update 2012-004) couldn't find it and fails for writing new files to Mail. This update updates Mail 4.5 to 4.6, consequently the message that 4.5 is incompatible, since it's looking at the now "old" 4.5 version. See the thread linked below for a fix and some other possible workarounds.
https://discussions.apple.com/thread/4311280?tstart=0
Basically, make sure Mail.app is in the Applications folder inside the Macintosh HD folder, and sitting by itself not in an enclosing folder. Then get the update from Apple Downloads and run that again.

I have a question mark in the place of my mail's icon and i cannot get into my email. I found my email folder in the library ,but it is not in applications. How do i get my email back ?

have a question mark in the place of my mail's icon and i cannot get into my email. I found my email folder in the library ,but it is not in applications. How do i get my email back ?

you should look in your applications folder to see if mail is still there. the dock icon is pointing to mail being in your applications folder. it has probably been moved or deleted for some reason from the app folder. do a spotlight search for your mail program. if it is still on your computer, move it back to the applications folder and when you click the question mark, it should see it is back and open. The email folder in your library shouldn't have to be touched. you need mail.app itself.

HT4528 How do I get the answer if my security questions when I cannot get into recovery email (not email I use under my Apple ID)

I am making the first purchase on my Apple ID and need to answer security questions that I do not remember the e mail I made the recover e mail I cannot get into... Therefore I cannot make purchases and one more wrong guess and I have my account locked so I have no way of making purchase. Please help

1) Apple ID: All about Apple ID security questions
If necessary...
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
3) Or Email Here > Apple Support iTunes Store Contact

I cannot get into my email account, please help me

unable to determine what info is needed to make my email default for new Dell...I can access mail, but cannot figure out how to send attachments from Word

BBLA wrote:
I'm at someone else's computer and I can not access my computer in Robbinsdale.
Can you please provide more details? Are you saying that you cannot get to www.comcast.net from your friend's PC? There is currently a problem with some Users getting to the homepage of Comcast. We do not have an ETR yet. Read below:
06-10-2010 02:10 PM
We are aware of customers experiencing timeouts, latency, error 500 and login issues with Comcast.net.
There is no ETR at this time.
George Lunski
Comcast Help Forums Administrator
[email protected]
Have the Comcast Help Forums provided you a resolution to your problem? Vote here.
Have a Question about the Forums or Comcast? Visit our expanding FAQs here.

I cannot get into my email account

I cannot get my e-mail as of a few hours ago, neither receive or send???

Can we assume that you checked with your ISP or email provider to make sure that their service wasn't disrupted? Can you use Safari nd other apps that need an internet connection?
If you know that the service is working, and you have internet service, close the mail app and reset your iPad and then try again.
Closing apps in iOS 7 works like this. Drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

I cannot get into my emails via firefox as onlt the first page will load. I can get in on google chrome. I have wirked through the troubleshooting sheets.

My emails are on Talktalk.net. I have used Firefox for several years with no trouble but at the end of 2013 only the first page would load from firefox. I contacted talktalk and they got me to reset firefox which worked for a short time. When i contacted them a second time they said the fault was on the browser. Based on comments on M support i updated from version 22 to 26 but with no change. I have today worked through the troubleshooting sheets as far as i am able with no success. I can get at the emails from my phone and via google chrome but not from firefox

Try these; 
Clear the Cache '''''Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"''''' 
and 
Remove Cookies '''''Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"''''' 
If that does not help,
'''''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode start Firefox in Safe Mode]'''''.
Let us know how you do.

When I access my any of my email accounts I cannot get into my emails or change pages or anything.

When I sign into my hotmail or yahoo accounts none of the "links" work. I cannot read my email, I cannot check folders other than page 1 of my inbox and I cannot change pages. I cannot even do a search for specific emails. It's as if all the links on the pages are disabled. I have no problem at all with my IE, but I like Firefox so much better. I don't want to make Firefox my default browser because my kids and husband share computers with me and they like IE better. This started as soon as I let Firefox update to the 14.1.... I am using Windows 7.

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can also try to reset the prefs.
*http://kb.mozillazine.org/Resetting_preferences

I use a Mac, new to lightroom, I purchased the software, and now I cannot get into my develop module because it is telling me that I need to renew my membership ? Lost !!! lost in a dark cold cave of lightroom someone please help me !!

I cannot get into my develop module on lightroom, it is telling me to "please renew my membershipto reactivate the develop module" I do not understand. I bought the software must I pay a membership as well ? Also I do not want to use lightroom mobile and it is trying to sync my photos. I use a MAC

Did you purchased the Full Perpetual License from Adobe for $149.00?, if so then what has happened is that you probably downloaded the Creative Cloud trial version which has now expired.
The license key for the perpetual version will not be accepted to activate the CC version.
Uninstall the existing Lightroom and then download the one available from the link below. The uninstall process will not affect your Catalog, Preferences or personal files but will just remove the application. Install the new download and you license key will be accepted.
Adobe - Lightroom : For Macintosh : Adobe Photoshop Lightroom 5.6
If this is not the situation you face then provide some more details.

HT4157 I have a cellular data account on my iPad. Almost immediately after I signed up, my e-mail was hacked and had to be cancelled. I cannot get into my AT&T cellular data account now to change the billing and account to my new e-mail. Please help.

I have a cellular data account on my iPad. Almost immediately after I signed up, my e-mail was hacked and had to be cancelled. I cannot get into my AT&T cellular data account now to change the billing and account to my new e-mail. Please help.

According to the AT&T Wireless web site, you can manage your iPad data plan either from the iPad, or by using a web browser:
From the website
Log in to your account at att.com/iPadlanding using the email address and password you used during activation.
Your account information will display. Select the desired account change option then tap Next.
Read the Terms of Service, and then tap Accept.
Review the Payment Summary to ensure the details are correct. Use the Back button if changes are required, otherwise tap Submit.
Read the Confirmation message then tap OK.

HT1174 On the opening screen of my ipad2 the itunes apple icon and the usb cord are displayed. What do I do to delete them? Do not tell ll me to download something, as I cannot get into the ipad

On the opening screen of my 1pad2 the itunes apple icon and usb cord are displayed. How do I delete them? Do NOT tell me to download anything, as I CANNOT GET INTO THE IPAD.

You can't get rid of those icons because that means that you MUST connect the iPad to your computer's iTunes and restore the device. You have no choice. There is no way to remove that from the screen. Something went wrong on the iPad and you need to restore it now.
iTunes: Restoring iOS software

I can open my iTunes and play my purchased music, but I cannot get into the iTunes store. btw, I just downloaded the new version of iTunes

I downloaded the new version of iTunes, and now, I cannot get into the iTunes Store.

many thanks.
I am in my iTunes application and when I press the link to connect to the iTunes Store, it starts churning, and churning, but never connects. It has churned for hours and when I finally click the "X" to close it, I get error code 11222.
I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

HT1338 I have just bought a new MacBook Pro, switch it on and followed the Setup Assistant. Now the Mac is asking me for a password to access the computer. Assistant Setup did cover a password to access Mac. Not a good start, as I cannot get into the driv

Just open up the box to my new MacBook Pro. Have gone through Assistant Setup. The Mac is asking for a password. Assistant Setup did not ask for a password to be setup. I cannot get into the computer as its requires a password that I did not set up? Why it is doing this I have no idea. I tried my Apple ID password, no luck. Any other options?

At the risk of asking the obvious, Have you tried not entering anything and then hitting "Return"?
Hope this helps

I changed my Apple ID and password last week. Today I cannot get into my computer with the new password..help!

I changed my Apple ID and password last week. Today I cannot get into my computer with the new password..help!

Your Apple id password is not necessarily the same as your log-in password.
The former is what you use to log-in to Apple services and sites. The latter is what you use to login to your computer. That does not change when you change your Apple ID password. Try the original computer login password.

I cannot get into my firefox. there is a new page or registratioon???

all of a sudden i cannot get into my regular firefox. Is there a new one? I don't know what to do. I think I registered into the new one?? but I don't see my comcast/infinity stuff.

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.org/kb/Server+not+found
*https://support.mozilla.org/kb/Firewalls
Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
You can use one of these to start Firefox in Safe mode:
*On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
*On Mac, hold down the Options key while starting Firefox
*Help > Restart with Add-ons Disabled
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Cannot get my screen to accept a new url so I can get into my email

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