Cannot get new apps after yosemite

Everything is grayed out in  the App Store except for "Updates" after I upgraded to Yosemite.  Why?

Wow, lots of questions there, let's go one by one.
random_ wrote:
For example, BB App world: The desktop manager says it is installed, but it's not accessible because there is no icon anywhere.
Look at Options > Advanced > Applications > AppWorld, confirm it is installed. Is it AppWorld version 1.1.0.35?  Then, read this:  KB22944 Home screen icon disappears after an update to to BlackBerry App World 1.1.0.35
My carrier say they can't help me any further as it's a device issue.
Your carrier is being silly. They can help you and if they cannot, they should offer (or you should ask) to have the issue escalated to RIM technical support.
I don't understand what settings are supposed to be changed after I do a factory reset and restore from backup.
A "factory reset" and "restore from backup" are two different things. What do you need help with here?
Is it possible version 5 doesn't work with Orange at all?
Yes, it does.
What is the relationship between these things:
* http://www.blackberryfaq.com/index.php/How_do_I_do​wngrade_the_OS_on_my_BlackBerry%3F
* the desktop manager software for PC
* the platform as reported on the device
* the app version as reported on the device
Could you please ask specific questions about the above four things?
The first tells you how to downgrade your device OS and I don't see where your headed with the remaining three
Good luck, post back and we'll try to clear things up.
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