Cannot get new ipod nano to be recognized by itunes - HELP?

Anyone using Windows XP able to get new nano to be seen by iTunes? Keep getting error and even after, uninstalling and reinstalling iTunes (with help of iTunes support).  Anyone else been successful after getting that message?

Was is exact wording of this error message?
B-rock

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    Hi MartyP680, 
    Thank you for visiting Apple Support Communities. 
    It appears that you're receiving a message that your iPod nano can't be identified properly, and you've already tried removing and reinstalling iTunes. You've also isolated this behavior to only one of your PCs. 
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    Hi
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    Hi MartyP680, 
    Thank you for visiting Apple Support Communities. 
    It appears that you're receiving a message that your iPod nano can't be identified properly, and you've already tried removing and reinstalling iTunes. You've also isolated this behavior to only one of your PCs. 
    If the issue persists, there are some additional tips in this article that may help, including verifying that the Apple Mobile Device Support service installed properly and is running:
    iPod nano: Error message saying that iPod could not be identified properly - Apple Support
    The "Learn More" section also mentions some other potentially conflicting software to look for on your PC. 
    Best Regards,
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