Cannot get new token due to device offline state. Id error 40760

Hi,
I have a Blackberry Curve 9380
i can't go in my app world, the message says: Cannot get new token due to device offline state id error 40760
what should i do?
btw, i'm french
thanks!

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
If not, then please try this sequence:
1) Remove AppWorld from your BB
KB10040 How to view or remove installed applications on a BlackBerry smartphone
If it requests that you reboot the BB, do so
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld
http://blackberry.com/appworld/download
Again, if it requests to reboot, do so.
4) Do another Batt-Pull reboot
5) See if it now works.
Otherwise, you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Error cannot get new token due to device offfline state

I cant download any app from appworld or even cant access into Myworld. Its says "Cannot get new token due to device offline state.(Error id:40760)"
i reinstalled the appworld but its the same thing happening.Besides i have reset my BBID pasword through email as i forgot that. when i try to access in my mobile's bbid it says"Unable to update Blackberry ID account informtion while offline".
it seems smthing wrong with the "offline state".Actually whats this thing?. i am using curve 9300 without BES or BIS but with the normal edge internet enabaling apn settings for five months.every thing was fine.but this problem is occuring for two days.my browser and other installed apps working fine but not the appworld.Please Help me....................

Hi,
I have the same problem, cant download any app from appworld or even cant access into Myworld. Its says "Cannot get new token due to device offline state.(Error id:40760)"
I am using Bold 9700 without BES or BIS but with the normal edge internet enabaling apn settings for five months.every thing was fine. But this problem is occuring for two days.my browser and other installed apps working fine but not the appworld.Please Help me....................

Can not get new token due to device offline state error id-40760

Unable to download apps.need help

Meraj wrote:
Unable to download apps.need help
what do you do to download apps?
are you using AppWorld ? Which version ?
in AppWold, can you go in MyWorld ?
have you logged in the BlackBerry ID ?
what application are you trying to install? Can you give a precise example and what is the exact error message?
besides, from the home screen, when you look at the text in the top right corner, what is written ? Is it in capital letters?
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Cannot Download Apps: device offline state???

Everytime I try to download an app from appworld, it says "Cannot get new oken due to device offline state (Error Id:40760). Please help if you know how to fix this

The specific error you cite is not yet published in the public KBs:
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
Perhaps your search will reveal better results than mine. However, some clarifications are needed before I attempt to provide you any further guidance.
Is this error achieved when you use, via USB/tether, the PC/browser version of AppWorld?
Or is this error achieved via the on-device AppWorld interface?
Thanks and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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