Cannot get on iMessage or FaceTime I get this message "FaceTime Activation: Could not sign in. Please check your network connection and try again
Cannot get on iMessage or FaceTime I get this message "FaceTime Activation: Could not sign in. Please check your network connection and try again
Try something really simple.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Or try this. Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
Or try this as well. Go to Settings>General>Date and Time>Set Automatically>On. Make sure it is set to On.
@Freckles888 ..... I really doubt that "millions of others" are having this problem. I think that news would be all over the airwaves and Apple would be taking more heat about it that we can imagine.
Similar Messages
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Unable to activiate Imessage and Facetime - error message: imessage activation could not sign in please check your network connection and try again
FaceTime, Game Center, Messages: Troubleshooting sign in issues
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Facetime error "Could not sign in. please check your network connectivity and try again
When I try to log in to Facetime on my iMac, it gives me the an error. "Could not sign in. please check your network connectivity and try again" I have already tried fixing the time and I dont have any firewall installed
This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
Step 1
Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Sign out of iMessage and FaceTime on all your Apple devices. Log out and log back in. Try again to sign in.
Step 3
Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices.
Step 4
From the menu bar, select
▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
Step 5
Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
Step 6
From the menu bar, select
▹ System Preferences... ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
Step 7
Select from the menu bar
▹ System Preferences… ▹ Flash Player ▹ Storage
and click
Block all sites from storing information on this computer
Close the preference pane.
Step 8
Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" or "com.apple.idms" in the name. Log out and log back in.
Step 9
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
If iMessage worked in the guest account, stop here and post your results.
Step 10
Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you start up, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound outputand Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. After testing, restart as usual (i.e., not in safe mode) and test again.
If iMessage worked in safe mode, but still doesn't work when you restart in "normal" mode, stop here and post your results.
Step 11
Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/com.apple.apsd.plist
Right-click or control-click the highlighted line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Step 12
Reset the NVRAM.
Step 13
Reset the System Management Controller (SMC).
Step 14
Reinstall OS X.
Step 15
If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support. When you set up a support call, select "Apple ID" as the product you need help with, not the hardware model. That way, if you're not under AppleCare, you may be able to talk your way out of being charged for the call. -
when activating facetime, it says...could not sign in. please check your network connection and try again. never tried facetime with my account. i tried to register with other apple ID but it does not help. please help.
a lot of us are in the same boat - no help from anyone as of yet
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I can not sign into iMessage since i updated my phone. Message pops up saying: "Could not sign in, please check your network connection and try again."
You can read through this:
http://support.apple.com/kb/ts4268
Apple is aware of a problem with a number of users & has promised a fix is on the way. -
my ipod touch's facetime will not connect, it keeps coming up with an error msg. how can i connect it? my user name and password works everywhere else.
Hello Samantha,
Try resetting your iPod touch first. To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
If that doesn't help, see this article for more on troubleshooting this issue.
http://support.apple.com/kb/ht4319
B-rock -
faceTime activation...says could not sign in, Please check your network connection and try again. Done this several time, the network is connected to internet....what can I do?
Face Time was working, but just stopped for some reason
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i can activate my FaceTime it tells me "could not sign in please check your network connection and try again"
Hi jackelyne johnson,
Thanks for visiting Apple Support Communities.
You can use the steps in these articles to troubleshoot FaceTime on your Mac if you're not able to sign in:
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/ts3970
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
Best Regards,
Jeremy -
help me!
iPhone 4 and iPod touch (4th generation): Using FaceTime
http://support.apple.com/kb/HT4319
iPhone 4 and iPod touch (4th generation): Using FaceTime behind a firewall
http://support.apple.com/kb/HT4245 -
I have checked connectivity via the iPod by using YouTube and Yahoo mail but it still gives me the error message.
Change your DNS to 8.8.8.8 and then re-connect. After having registered, be sure to switch your DNS to the original value or you will find that your internect connection will be very slow ,
< Edited By Host > -
FaceTime says "Could not sign in. Check your network connection and try again."
I can't sign in to FaceTime using a macbook air. I can sign in to iTunes, iCloud (so I know my sign in is correct and works) and others can use facetime on my network. FaceTime says "Could not sign in. Check your network connection and try again." using Time Capsule router with no problems ever. What can I do to sign in?
Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
If no joy...
Reset all settings
Settings > General > Reset > Reset all Settings.
This will return all iDevice settings to factory defaults... you will not lose any data.... But you will have to re-enter all of the device settings.
More Info here... Troubleshooting FaceTime
iOS http://support.apple.com/kb/TS3367 -
My daughters Ipod .7, the facetime keeps saying, Could not sign in, please check your network connection or try again. I checked the network on it, and it says connected. any other options?
FaceTime, Game Center, Messages: Troubleshooting sign in issues
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I can not log in to iMessage iOS 6 iPhone 5. Error says " Could not sign in. Pleasecheck your network connection and try again. I do have network connection since I can browse the web using wifi!
I have tried using cellular data connection or wifi and I can not sign in?Go to Settings>General>Date and Time>Set Automatically>On.
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When I try to activate iMessage it says: could not sign in. Please check your network connection and try again.
- Make sure that Settings>General>Date&Time is set to Automatic
- Go to Settings>wifi>the connected network and change the DNS to Google's 8.8.8.8 -
Can't signing in iMessage , (could not sign in. please check your network connection )
I has already enter correct apple id and connect to wifi but it still can't sign in to iMessage and faceTime . the notification shown (iMessage Activation . Could not sign in. please check your network connection and try again )
I GOT IT! I tried all of the other things people suggestions and nothing worked for me. Don't change your DNS.
I had to back up all of my everything, turn off facetime and iMessage, and reset my entire phone under settings>general>reset>erase all content and settings. back sure you back up contacts, pictures, apps, etc. on iCloud and your apple ID because it will all be gone. then configure your phone at sq. 1, and in the first couple steps you're gonna wanna skip registering your apple ID, and then move along until you're at the home page. then go to settings, turn on facetime, turn on iMessaging, try to log in. It should work after your phone has reconfigured. then go ahead, once iMessage is working, log into iCloud and your Apple ID so that you get all your **** back. I really hope this helped... blood, sweat and tears went into the process of finding this answer.. -
I have call y'all & I still can't fix this
It's highly unlikely that you've called anyone in these user to user support forums.
Troubleshooting iMessage Activation
Troubleshooting Messages
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