Cannot get online with netbook

We upgraded to Infinity but now I cannot get online on my netbook. The icon and wireless connection panel indicate I am connected by when I launch my browser (IE) it says unable to display webpage. My husband managed to get online by using Openzone but this is not very satisfactory when we are paying for Infinity. Our OS is Windows XP.

Hi Jady and welcome
It's good you've got on line with Openzone, I presume from your own signal... checks that wireless connectivity is working between your Netbook and HH3.
If you go to your HH3 you can pull out a useful plastic card/tab which has your wireless code on it.
Then with your Netbook click on your wireless icon... probably bottom right and click on your wireless name.
This should say something like connect, enter in the wireless key exactly as shown on your tab/hub settings card.
And it should connect.
I removed the BT Help Desk software off my XP PC as it caused connection problems... kept saying connection failure did I want it fixed... say yes and click on the picture of the HH I was using then it went and connected.
I didn't have this problem on any of my other machines so as this XP PC was the only one with the BT software I removed it as it is uneccessary and the problem never re-occured.
A useful wireless scanner that's free http://www.metageek.net/products/inssider/ will show your home signals and
can help identify a clear or least used channel you can moved your HH3 from it's Automatic setting to this least congested channel.
Video here http://www.youtube.com/watch?v=pf2kZCfYTxI It's the older version 1 but similar. You get a list of your signal and all your neighbours along with a time graph showing their signal strengths... the lower the number the stronger the signal is.
Mine is around 40 to 50, a picture in my post HERE showing my signal is the strongest and my neigbours which is on a nearby channel is weaker.... If it was the same signal strength I would move my HH3 wireless setting off the Automatic setting and set it to a clearer channel.
Let us know how you get on... I'm using a Win 7 laptop but have the PC running win XP upstairs and could go thru the exact log in process if you still have probs.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

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