Cannot get pass the "Setting date and time" screen

Hi, I am faced with a very serious problem... someone please help!
I bought home an Apple TV (2nd generation) for my parent overseas, but when I switched on - it got stuck on "Setting date and time" screen and cannot continue. Pressing "menu" button (or hold on for many seconds) does not work at all! I am stuck in that screen. Restart the Apple TV does not helped.
I thought it is the issue of the remote control (maybe "menu" key has failed), so I bought another one (the aluminum model) and the same issue persists! I tested the remote control on Mac (boot up and press menu key, using Better Touch Tool... both shows the menu key is working).
What shall I do? Thanks!

is it connected to the internet either wired or wirelessly

Similar Messages

  • HT200197 my apple tv won't pass the setting date and time screen?

    why won't my apple tv pass the setting date and time screen?

    That indicates a network issue.
    Check the DNS settings, they should be set to automatic.

  • Just updated to new iOS 6 on iPhone 3G. Get 'can't connect to iTunes' message. Tried the setting date and time trick but still no success. Any suggestions for 3G iPhone?

    Just updated to new iOS 6 on iPhone 3G. Get 'can't connect to iTunes' message. Tried the setting date and time trick but still no success. Any suggestions for 3G iPhone?

    also must mention i have never had trouble that i couldn't fix on itunes but all of this has started since i have been using icloud for basic backups hope this helps solve problem

  • Stuck on "setting date and time" page-tried hitting menu to reset network, but it stays on the setting date and time page.  Any advice?

    Anyone know how to fix this? It's reading the remote because the light is flashing when I click on many, but it's staying on the "setting date and time" page.  Any workaround here would be great.  Thanks peeps!

    This is indication of a network issue... .ensure that the DNS settings are set to Automatic.
    If the ATV is not responding to the remote, start by unplugging the device then plugging it back in.  If it still fails to respond, restore via iTunes on the computer.

  • HT1595 My AppleTV seems to be stuck on the "Setting Date and Time" load page

    I just moved from a house to an apartment and when I hooked up my appleTV it said "Setting date and time" with a spinning load wheel and it's been doing this for a long time now. I hit MENU on the remote and tried going to Settings> General> Network like it said at the bottom of the screen, but nothing happened. It's connected to the right WiFi network, but the only icons it shows on the home screen are the 'Computers' icon (for Home Sharing) and the 'Settings' icon. My movies, music, tv shows, netflix etc. icons aren't showing up. I restarted it and got as far as the "Setting date and time" load page again, where it just sits and loads.

    Welcome to the Apple Community.
    Assuming this is not the first time you have used your Apple TV
        1.    You might try restarting the Apple TV by removing ALL the cables for 30 seconds.
        2.    Also try restarting the router.
        3.    If the problem persists, try a restore, you may want to try the previous procedures several times before doing this.
    If this is a new Apple TV, it may also be that your network router is not allowing access to the timeserver, check that your router allows access over port 123.

  • The setting date and time is not working

    Bought an apple TV, installed it as per instruction, connected to my internet but the seting date  and time is not occuring and the activation cannot occur either.  Spent 1 hr on the phone with Apple support staff - they told me it may be a router blockage and to contact my internet provider.  contacted internet provider , they tell me everything is working from their end so must be the apple TV device.  I was told this was easy techonology and that I would not have issues - I have spent 3 hrs on this and truly frustrated as its not working .  any suggestions would help!

    That would be a network issue as you were initially advised. When the date and time can not be set it means it is having trouble connecting to the network.
    Make sure router is up to date, reboot router and ATV. Make sure location is set correctly via ATV and also DNS (settings - general - network - configure DNS - automatic)
    Make sure your router allows access over port 123.
    Failing that try a restore on the unit

  • I am getting a message "setting date and time...." but nothing happens

    My Apple TV has stopped working. I start up and it says "setting date and time...." but I cannot access the internet.

    Assuming this is not the first time you have used your Apple TV
    You might try restarting the Apple TV by removing ALL the cables for 30 seconds.
    Also try restarting the router.
    If the problem persists, try a restore, you may want to try the previous procedures several times before doing this.
    If restoring from the Apple TV doesn't help, try restoring from iTunes using a USB cable.
    If this is a new Apple TV, in addition to trying the above, it may also be that your network router is not allowing access to the timeserver, check that your router allows access over port 123.

  • How do I change the "Set Date and Time Automatically" server

    Is there a way to change System Preferences/Date & Time/Date & Time/Set date and time automatically from "Apple Americas/U.S. (time.apple.com)" to another time server instead?

    sig wrote:
    The menu has a drop down. But if you know the address of another time server I would think you can type it in.
    Yeah, that's not really a menu, but a "combo box", which is a combination of an edit field and pop-up menu. So you can choose from existing items or just type in whatever time server you want.
    charlie

  • I have tried to download Firefox, and my screen shows Firefox setup 3.6 at the bottom. How do I get Firefox? I can never get beyond the set up and information screen.

    I downloaded Firefox 3.6. It asks me if I want tot save it. I enter save. Then it goes to the introduction to the features of Firefox. How do I go beyond that. Also, if I leave the site, ie-get off the internet, then get back on later, the website again asks me if I want to download and save Firefox 3.6.

    After you download '''Firefox Setup 3.6.3.exe''', you must double click on this file. Usually, you can find this either on your desktop or in your Downloads folder.
    Your Downloads folder is located inside Documents.

  • Apple Tv is stuck on setting date and time.

    I have my Apple Tv hooked up to my cellular network and it won't go passed the setting date and time screen. any ideas why it's not working?

    Welcome to the Apple Community.
    I don't have an answer to your specific question but trying to use the Apple TV with a cellular connection is not advisable, you will use up your monthly allowance in minutes.

  • HT4623 I cannot get pass the security issue of identify a 'rescue email address'.  I hit next, it dims, but nothing happens.  Is there any help anyone can offer?

    I cannot get pass the set-up of 'rescue email address'.  I hit 'next' it dims, but nothing happens.  Has anyone experienced this issue, and if so, could you offer a suggestion to help? 
    Thanks

    Well, thanks for trying. Actually, I don't believe Huffyuv uses even the color space YV12 (it's primarily designed for YUV, but, does support RGB.) Well, that codec would have been something I would consider using for the intermediate lossless videos, but, it won't install. The installer tells me I need quicktime 4.1.2 or later. I'm guessing it's one of those poorly written installers that just check for a built-in set of version numbers and refuse under the assumption it's too old if the program isn't one of those numbers.
    Anyway, due to time concerns, I'm forced to just go ahead and use only WMV. I would like to request that they consider adding support for HuffYUV as it is a common thing to use when one wants to work with lossless video (often used for intermediate video files or video captures.) I understand AVISynth may be impossible because QuickTime doesn't use the less reliable DirectShow method of decoding, but, HuffYUV shouldn't be too hard to support (especially since it is open source.)
    x86   Windows XP  

  • "RT Set date and time" does not set seconds in UTC mode

    Hallo,
    I tried to set the time on my cRio 9012 with the function settimeUTC which is used by the "Set Date and Time" vi. But the seconds I enter are ADDED to the current time and not set as new value.
    Even the vi shows this behaviour: I set up a vi in which the time is set in a loop (100ms delay) and read again. When I set local time the clock stops (as expected) but when I set the UTC time the seconds keep on running...
    Can anybody help me with that problem???
    Thanks
    Florian
    Solved!
    Go to Solution.

    Hi Andreas,
    well it does not matter if I set a time zone in the MAX or not. In my example I was working on UTC + 0 but even when I set it to my local time (UTC + 1) I get the same behaviour modified by one hour.
    My LabView Version is 8.5. In in the MAX under Software-> LabView-RealTime it says that I am using 8.5.0.
    I suspect  that the settime.out which is installed on the cRio is probably the root of the problem as VxWorks itself does not offer a function (at least I did not find one) to convert from broken down system time to system time in seconds. There only exist one to convert from broken down local time to system time in seconds ( mktime() ). The reverse function is available for both cases: gmtime() and localtime(). I also did not find a way to find out the offset of the local time. So I have to use the library function settimeUTC() from settime.out.
    As I offered I can send you the settime.out file from my cRio for reference or maybe you can tell me how to find out what the version of the file is. It seems not to be an ELF file as I looked inside it to find some timestamp or version info...
    Thanks so far 
    Florian

  • Setting date and time?

    When I start my Apple TV it won't complete the setting data and time prompt when it starts up.  The wireless network is a full strength and connected.  Everytime i try to type my apple user name and password to start home sharing it says that I have one or the either inncorrect.  I've typed it a milion times in the past and to double check i logged out of itunes on the comp and logged back in, so i know i got it right.
    anyone else have this problem?

    Morning spencer.chrisj,
    Thanks for using Apple Support Communities.
    You can resolve many Wi-Fi issues by checking your network connection settings.
    For more information on this, take a look at this article:
    Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/TS4546
    Look at this part of the article.
    If you are unable to access or play content while connected to a Wi-Fi network
    Best of luck,
    Mario

  • What happened to the Get/Set Date and Time utilities from RT 7.1?

    I'd like to use the Get/Set Date and Time utilities that were available in 7.1, but disappeared after that. I see that the 7.1 utilites  call a dll that does not appear to be installed with LabVIEW RT 8 and later. What do I need to do to use the utilites from 7.1 that do not appear in later versions?

    In Labview 8.2 and later there are two directories for vi.lib. settime.dll is located in National instruments\Labview 8.2\Targets\NI\RT\ vi.lib
    This is the dll you want to use in order to call it use the same Vi as in 7.1 (RT set date and time.vi) and link it to the correct dll.

  • All of a sudden my ATV came up with a message stating trying to set dat and time however cannot access. Could this be due to the recent hacking of Apple or is it something new. How do I fix?

    All of a sudden my ATV came up with a message stating trying to set date and time however cannot access. Could this be due to the recent hacking of Apple or is it something new. How do I fix?

    Welcome to the Apple Community.
    It's not related to any hacking.
    Try the following steps, check whether things are working after each step where appropriate, before trying the next.
        1.    Restart the Apple TV (Settings > General > Restart).
        2.    Restart the Apple TV by removing ALL the cables for 30 seconds.
        3.    Restart your router.
        4.    Reset the Apple TV (Settings > General > Reset > Reset all settings)
        5.    Restore the Apple TV (Settings > General > Reset > Restore)

Maybe you are looking for