Cannot get phone upgrade status

Everytime I try to get upgrade status of my phones online I get a page that says this service is not available at this time. This has been going on for over a month. Can anyone help?

RANDERSO2 & HelloKitty
As Leiko27 posted, you can dial #UPG to check your upgrade date. 
As for trying to verify it via My Verizon online, have you tried to access the page from a different computer? Did it give the same response? Do you have problems accessing any other links/pages on our site?
If so, please PM me and I would be happy to get some details from you in order to get the online portion working for you. 

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