Cannot get Photoshop elements 11 to work. Get the message that my serial number is wrong. I do not think it is.

If you are certain it is correct, you will need to contact Adobe:
Contact Customer Care
You may need to use the chat option.
If you want to check your serial number, sign in to your Adobe account if you registered it.

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When trying to reinstall InDesign 5.5, I get the message that my serial number is invalid. It is the same one listed on the Adobe site. Why can't it be recognized?

When reinstalling InDesign 5.5 I get the message that I have an invalid serial number, yet it is the same one listed in my account on the Adobe page. I have already uninstalled the current version, so this is quite disconcerting.

Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

I have spent 2 hours typing to your experts. I want to chat with someone who can get the info completed to activate Element 13. Ihave been told that my Serial number and Redemption Code is not correct. That is impossible.

I want to talk om the phone with someone.
Somebody talk to me. I just bought Photoshop Elements 13 and am trying to get it off the cd and into my computer. Al Crook

I downloaded mine from the Internet- thinking I was purchasing a stand alone version- only to find out I can't open it unless I am connected to the Internet- burning up my data plan- no one has answered me either!!!!!!

I receive the message that my serial number is invalid.

Hi - I need to install CS6 on my computer and I have a serial number that match what I can find on my adobe page. But the system will not validate this number. What can I do?
Lone

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

Help! When I try to reinstall CS6 Design and Web Prem i get message that my serial number is invalid

When I try to reinstall CS6 Design and Web Prem i get message that my serial number (Design and Web Prem <serial number removed>) is not valid? Why???? I have it installed now on just one computer only. It was installed also on a computer and a laptop. The laptop crashed and couldn't restart anymore. I had to through it away. After that I installed on another computer at a place where I work sometimes with photoshop. Then suddenly I got message at my computer home that the serialnumber is invalid. I installed for the time an try out version, and now I have deleted the version that I had on the computer but when i want to reinstall my legal bought version with the serial number that i mention there, I get again the message that my serial number is invalid. But now it is only installed on 1 other computer. If I check the sites, I have to contact Adobe but I don't know how. The link does not work and I cannot find any phonenumber.!!

If you had it on a laptop that crashed and you threw away, it is still considered as activated on that machine. YOu should contact Adobe by chat or by phone and have them deactivate for you.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/
If you are getting a message that indicates the serial number is not valid, you should look thru the following:
Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

After Photoshop Elements quit working for the second time in three months, I uninstalled it and now cannot get it to reinstall from the disc. Nothing happens when I insert the disc. All I can do is look at the folders and files and see nothing that tells

After Photoshop Elements quit working for the second time in three months, I uninstalled it and now cannot get it to reinstall from the disc. Nothing happens when I insert the disc. All I can do is look at the folders and files and see nothing that tells me how to start the installation. Clicking "open with Auto play" gives me irrelevant options, view photos, share, etc. I'm running Windows 8. This program has worked, although buggy, for the past year.

reinstall by clicking setup on your disk or downloading and installing,
Downloads available:
Suites and Programs: CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I cannot install Photoshop Elements 2.0 on the iMac I got last year. I have been using the PSElements on my PC OK. What should I do besides getting the latest PSElements?

I cannot install Photoshop Elements 2.0 on the iMac I got last year. I have been using the PSElements on my PC OK. What should I do besides getting the latest PSElements?

I think PE 2 only worked as far OS 10.3 Panther. There is no alternative but to get the version that works on your 10.7 Lion Machine, which I think is PE 6 or higher.

I cannot download updates to Photoshop Elements 9. I get an error message that my serial number is not recognized or eligible. Can you help with this?

I cannot download updates to Photoshop Elements 9. I get an error message that my serial number is not recognized or eligible. Can you help with this?

Hi,
Which operating system are you running on?
What updates are you trying to download?
The last update was 9.0.3 - check by loading the editor and going to Help -> About Photoshop Elements
The last supported Camera raw is ACR 6.5 - check by loading the editor and going to Help -> About Plug-ins -> Camera Raw
Do you have a reason to update?
Brian

I am getting the message that my email password and/or username is not correct. It is correct! I am the only one who cannot send or receive emails...I am the only one using a mac.

I am getting the message that my email password and/or username is not correct. They are both correct! I am the only one who cannot send or receive emails...I am the only one using a mac. i use mac mail and it is my companies server. I took my computer and iPhone to the Apple store...4 hours later they said that couldn't figure out why it wasn't working. Any suggestions???? I am also not able to log into the C-Panel...

Same here! Happened yesterday to me on New iPad and iPhone 4S. On iPad I managed to correct it by removing the account and activating it again as an Exchange account...I have mail and calendar OK!
On the iPhone nothing seems to work!
Facts:
1. everything worked perfectly for years!
2. I have the 2-step authentication deactivated on my google account so it cannot be this one.
3. On desktop everything works just fine, on iPad everything is OK with Exchange account added (after Google removed support for Exchange account access I CAN ONLY HAVE ONE DEVICE with Google Exchange account, so doing the same on the iPhone does not work!)
4. Tried to remove and add the account again - no results.
5. Tried to remove and add as Google, as Exchange, as Other account - I get calendar but no mail!!!
6. Tried to reboot between remove/add accounts - no results.
7. Tried to ("reset settings") reset the device - no results.
8. Tried to add as POP account and I it worked - I get mail but I do not need POP as I am using zounds of mail with labels and need to be working on an IMAP account
9. To make things even more complicated...I have another account which works perfectly!!!!!
Anyone out there having a clue?

Adobe Downloading Adobe Photoshop Elements 13 MultipleLanguages Windows The Akamai Download Manager has encountered an fatal error: File not found.

I am trying to download the trial of PSE 13 which consists of two files. The first downloads ok but on the second I get this message:
Downloading Adobe Photoshop Elements 13 MultipleLanguages Windows
The Akamai Download Manager has encountered an fatal error: File not found.
Same thing happens if I try to download the files individually and also in different browsers. Any ideas?

Me three. I have been trying for hours, and have used three different browsers.
I have just noticed that the URL it is trying to use is looking for ...win32.exe under a directory called win64. That sounds like a stupid typo mistake. I manually modified the URL to this instead (and it downloaded something)...
http://trials3.adobe.com/AdobeProducts/PSE/13/win32/PhotoshopElements_13_LS25_win32.exe
Now I just need to figure out how to install the product manually using the two downloaded files!?!

HT5622 When trying to log on to I-Cloud with my Apple Id, I keep getting the message that this is a valid Apple Id but not an I-cloud account???How do I link my I-Tunes Apple Id with I-Cloud?

When trying to log on to I-Cloud with my Apple Id, I keep getting the message that this is a valid Apple Id but not an I-cloud account???How do I link my I-Tunes Apple Id with I-Cloud?

You are logging in iCloud for the first time. In this case, first you need to log in iCloud on an iPhone, iPad, iPod touch or Mac. See > http://www.apple.com/icloud/setup
If you have not got a device to set iCloud up, you cannot use it. You can only use iCloud on your PC if you have got an Apple device

I am changing laptops and have tried to download and install Acobat 9 Standard from the Adobe website, but get message that my serial number is invalid. I log in and double check my account and it shows as a valid serial number. Now what?

I am changing laptops and have tried to download and install Acrobat 9 Standard from the Adobe website, but get message that my serial number is invalid. I log in and double check my account and it shows as a valid serial number. Now what?

If you had it on a laptop that crashed and you threw away, it is still considered as activated on that machine. YOu should contact Adobe by chat or by phone and have them deactivate for you.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/
If you are getting a message that indicates the serial number is not valid, you should look thru the following:
Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

I downloaded the new 9.? version told my PC to run it. It said to restart my system to take effect. I did. Every time I try to get on line it gives me the message that I need to restart my system. What should I do?

I downloaded the new 9.? version told my PC to run it. It said to restart my system to take effect. I did. Every time I try to get on line it gives me the message that I need to restart my system. What should I do?

Do a clean (re)install and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\).
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 9.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible.
*Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

I downloaded a trial version of photoshop elements 7.0 and when i put my serial number in it says number invalid chat sent me to you

i downloaded a trial version of photoshop elements 7.0 and when i put my serial number in it says serial number invalid

The present version is Photoshop Elements 13, PSE7 is an obsolete product. Will it possible for you to provide the serial number that you are using via personal messaging to assist you .
Regards
Rajshree

TS1424 "cannot connect to itune store" this is the message that appear each time i tried to long in with my Apple ID

"cannot connect to itune store" this is the message that appear each time i tried to long in with my Apple ID

Hello Badejackson,
Thanks for using Apple Support Communities.
Please see the article below about how to troubleshoot this error message you are receiving:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Take care,
Alex H.

Cannot get Photoshop elements 11 to work. Get the message that my serial number is wrong. I do not think it is.

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