Cannot get push notification 3g/wifi turn on at the same time

Dear all,
our mail server is lotus notes traveler and iphone is iphone4 running iOS7.
when turn on 3g and wifi at the same time, e-mail is'nt pushed.
3g is vodafone and wifi is our company's network.
if turning on either 3g or wifi , it works well.
There are always these "Domain=NSURLErrorDomain" error , error code comes up with1001,1009,1044.
Of course travelserver is runnning, I guess the problem is iPhone cannot resolve DNS, connect to server, and so on but I'm not sure.
Does anyone ever encounter before ? Do you have any idea ?
Apr 3 09:06:58 test-iPhone MobileMail[115] <Notice>: 0x14d3fd70|EAS|Error|[ASGetOptionsTask 0x14d9f060, conn 0x14d66c50, request 0x14d39580] connection died with error Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x14df62e0 {NSErrorFailingURLStringKey=https://travelerserver/traveler/Microsoft-Server-ActiveSync, NSErrorFailingURLKey=https://travelerserver/traveler/Microsoft-Server-ActiveSync, NSLocalizedDescription=The request timed out., NSUnderlyingError=0x14f4a170 "The request timed out."}
Apr 3 09:06:58 test-iPhone MobileMail[115] <Notice>: 0x14d3fd70|EAS|Error|ASGetOptionsTask failed: Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x14df62e0 {NSErrorFailingURLStringKey=https://travelerserver/traveler/Microsoft-Server-ActiveSync, NSErrorFailingURLKey=https://travelerserver/traveler/Microsoft-Server-ActiveSync, NSLocalizedDescription=The request timed out., NSUnderlyingError=0x14f4a170 "The request timed out."}

Hello,
What you report has been noticed by many others, and when coordinated with others it gets even stranger -- many people, in different parts of the world, with different BB10 devices, on different carriers and OS levels, all experience this symptom all at the same time. It is very odd.
Usually, it just lasts a few seconds or minutes. But, about 48 hours ago (a little less as I recall), there was an extended outage...about 4 hours by the count of some I know.
BB is aware, but that's all we know at this time.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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