Cannot Get Quicktime Pro to work

I am a Windows user who is having difficulty believing there is no technical support for this product.
I have purchased QuicktimePro 3 times, trying to get it to work. It does not. I get my key, and enter it in the Quicktime applet in Control Panel, and when I hit "apply" it says I have QuicktimePro. But when I open the Quicktime player (latest version), it doesn't have any of the Pro features enabled, and includes ads at the bottom trying to get me to buy QuicktimePro (again). Then I go back into Control Panel and look at the Quicktime icon again, and it doesn't say "Pro" and doesn't have my registration information in it. I enter the key again and it takes, but if I close and reopen the applet, the registration info is gone again, and again, I have regular QuickTime player.
I have spent a great deal of money purchasing this update, and because the unlock won't "stick", I've been ripped off, and there is no one to even call to figure out what's going on. I have completely deleted Quicktime and reinstalled it, and that didn't make any difference. All I"ve done is pay for registration keys that don't even work in the program.
Is anyone familiar with this problem and is there any solution? Or, does anyone know how to contact a live customer service person to either solve the problem or get a refund?
Thanks in advance.

801greg,
hey greg i went thru the same **** EXACTLY! finally called apple support and some smart fella finally figured it out...
it took him awhile...
at the point where you hit the 'apply' key instead hit the 'return' key... it will then activate your quicktime into pro...
very sloppy work apple...
btw, i'm having a dickens of the time trying to learn to edit movies in quicktimepro... do you know where the faq or a learning the basics of quicktime pro online manual can be found?
thanks,
tws

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Cannot Get Quicktime Pro to work

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