Cannot Get Remote Desktop Service to Work

On Windows 8.1 Pro 64-bit, we went to Remote tab and enabled Remote Desktop.   We entered into the Remote Desktop Users group two users who are local on the box.  One of those is local admin and the other is a standard user.  When we connect
to this machine by remote desktop and then authenticate, we get a message from Windows that the Remote Desktop Users group needs to be able to login through Remote Desktop Services.    
I looked in secpol.msc and the Local Policies | User Rights Assignment | Allow logon through Remote Desktop Services already has the Remote Desktop Users included.
What could be going wrong here that might cause Remote Desktop to disallow authenticated users that match to the Remote Desktop users group?
Will

Hi,
Please check whether two machines are in the same network environment. And make sure if
Remote Desktop Services is running, you can follow these steps:
Press Windows + R keys simultaneously, type services.msc then press
Enter.
Check the status of Remote Desktop Services.
Roger Lu
TechNet Community Support

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