Cannot get screen to turn on during call after Jelly Bean

Got my Jelly Bean update the other day.  Afterward I noticed the issue when trying to check my voicemail.  Called *86, screen went black and I was unable to get it back on using the power button (like I usually do) so I could not enter my voicemail pin.  Verified the phone was still on the call since it would tell me to enter my pin and then finally hang up.  I cannot get the screen to come on via other calls either incoming or outgoing.  This makes the phone virtually useless as a phone since the update.  I have done a full factory reset following the instructions on Verizon's site and prevented the phone from doing a full restore, so it did not pull down all of my apps again in case that was somehow a problem.  Still no joy.  Does anyone know how to fix this?

Sorry, the email alert got eaten my by spam filter and I just found it.
I have a screen protector on the phone, but not a case.  I have had my device for about two years now.  There is no damage to the phone at all.  The device was working perfectly fine until the Jelly Bean update.  Ever since then I have had this problem.
After reading MitchF's response I removed the screen protector that I had on the device and it appears that it may be working at this time.
What does not make sense to me is that why, as soon as I got the JB update, my screen protector became a problem when it had been working just fine through past updates to 4.0+ for almost two years (minus the last few weeks).

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