Cannot get Shuffle to be recognized by pc. Have went through asst. 5 times. Don't know what I am doing wrong.

Cannot get Shuffle to be recognized by pc. Have went through asst. 5 times, don't know what to do now!!

If this is a new shuffle, make sure the plug on the USB cable is completely inserted into the shuffle's headphones jack, as shown in this document
http://support.apple.com/kb/ts3572
If it is properly connected, does the shuffle's light come ON at all, when you connect it to USB? If it does, what does it do immediately after connection?

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Mail I inherited an iMac, OS X 20.6.8. The Mail system is corrupted. I cannot close mail formats that opened to be written and sent. I just get an unpleasant noise when I try to close these. Also, I don't know what the outgoing mail link should be.

RE: Mail
I inherited an iMac, OS X 10.6.8. The Mail system is corrupted. I cannot close blank mail formats that opened to be written and sent. I just get an unpleasant noise when I try to close these. Also, I don't know what the outgoing mail link should be.
Please help!
M. Levine

Quit Mail, Trash this file...
Safe Boot , (holding Shift key down at bootup), use Disk Utility from there to Repair Permissions, test if things work OK in Safe Mode.
Then move these files to the Desktop for now...
/Users/YourUserName/Library/Preferences/com.apple.finder.plist
/Users/YourUserName/Library/Preferences/com.apple.systempreferences.plist
/Users/YourUserName/Library/Preferences/com.apple.desktop.plist
/Users/YourUserName/Library/Preferences/com.apple.recentitems.plist
/Users/YourUserName/Library/Preferences/com.apple.mail.plist
Reboot & test.
PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.

Everything I own (iPad, iPhone, mac) is set up on wi-fi. when i bring my work computer home (dell laptop), I cannot get it to keep the connection in a different room. All my other devices work.... does anybody know what i am doing wrong? please help!

Everything I own (iPad, iPhone, mac) is set up on wi-fi. when i bring my work computer home (dell laptop), I cannot get it to keep the connection in a different room. All my other devices work.... does anybody know what i am doing wrong? please help!

Windows drivers for Intel wireless cards are known problematic.. If you have plenty of signal and it still cannot keep or hold the connection the issue can simply be the type of wireless.
Another problem is using names that windows does not easily handle.
eg If you set the TC using apple names, like
Fred Blog's Airport Time Capsule wireless24ad12
Then to windows this is too long.. it has spaces and it has illegal character.
Change all names on the TC to suit windows. Short, no spaces and pure alphanumeric.
Also security must be suitable.. I have no idea how old or what OS your dell is, but if you still have issues.. pull off the security on the TC for a test.. if the computer suddenly works, it is not compatible with WPA2 AES. Make sure you also use a password that is mix upper and lower case plus numbers.. avoid special characters and make it 10-20 characters long say.. it is not required to be more than that unless you are paranoid.

HT1498 we have rented and purchased movies to use but cannot get them to play - just says loading error try again later. Does anybody know what we are doing wrong?

we have rented and purchased movies to use but cannot get them to play - just says loading error try again later. Does anybody know what we are doing wrong? We have managed to get it to work a couple of times but that is all

Welcome to the Apple Community Tarskforce.
Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.
The following article(s) may help you.
Troubleshooting Wi-Fi networks and connections
Recommended Wi-Fi settings
Sources of Interference
Wifi Diagnostic Software (for Mac users)

My MacBook Pro won't go beyond a white screen, after I pushed the restart button. How can I get it to a login? I have routinely backed it up, but don't know how to bring that up, nor if I have a boot file on that external disk. Help!

My MacBook Pro won't go beyond a white screen, after I pushed the restart button. How can I get it to a login? I have routinely backed it up, but don't know how to bring that up, nor if I have a boot file on that external disk. Help!

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

I'm in cycle mode, and 'merge' is clicked in preferences. However, when I record, my previous track data keeps getting overwritten. Does anyone know what I'm doing wrong. Interestingly, I can still see the data in the region.

I'm in cycle mode, and 'merge' is clicked in preferences. However, when I record, my previous track data keeps getting overwritten. Does anyone know what I'm doing wrong. Interestingly, I can still see the data in the region.

jamestait wrote:
when I record, my previous track data keeps getting overwritten.
since you didn't specify, are you recording in a single take?
http://www.bulletsandbones.com/GB/GBFAQ.html#multipassrecording
(Let the page FULLY load. The link to your answer is at the top of your screen)

I am so confused. I just downloaded Itunes. I set up an Apple ID with a password. Now I want to purchase a song. I can't do it. I keep getting the message: This Apple ID has not yet been used with the Itunes Store. What am I doing wrong?

I am so confused. I just downloaded Itunes. I set up an Apple ID with a password. Now I want to buy a song. I can't do it. I keep getting the message: "This Apple ID has not yet been used with the Itunes Store. What am I doing wrong?

You haven't opened an account with that Apple ID in iTunes. Open iTunes and log in. A dialog will appear in which you need to enter your Apple ID and/or password. Below it you should see a link for creating a new account. Click on that link to get started.

I make annotations to my photos in iphoto using preview. But once I have made the annotation I do not get the photo back in iphoto into the event from which I took the photo. What am I doing wrong?

I make annotations to my photos in iphoto using preview. But once I have made the annotation I do not get the photo back into the event in iphoto from which I took the photo. What am I doing wrong? I am not using aperture

For the annotations to display on the photo in iPhoto you must setup Preview as the external editor in iPhoto via iPhoto's Advanced preference pane.
After adding the annotations just do a Save. iPhoto will then recognize the change via a new modified version. You can revert to the original at any time if you want to get rid of the text.
OT

When i place my photo, the adjustments tab does not pop up, and even when i click image at the top, I cannot select any adjustments-brightness/contrast,hue-saturation, color blance, etc..Anyone know what I am doing wrong?

When i place my photo, the adjustments tab does not pop up, and even when i click image at the top, I cannot select any adjustments-brightness/contrast,hue-saturation, color blance, etc..Anyone know what I am doing wrong?

Good day!
What is "place" supposed to mean – open, place as Smart Object, …?
What are the image’s Color Mode and bit depth?
Could you please post a screenshot with the pertinent Panels visible?
Does Window > Adjustments not raise the Adjustments Panel?
Regards,
Pfaffenbichler

HT201359 I'm trying to set up my purchase account, but it keeps asking me about an iTunes code I have to feel in but I don't know what is that code and where do I get it?

I'm trying to set up my purchase account, but it keeps asking me about an iTunes code I have to feel in but I don't know what is that code and where do I get it?

THe iTunes gift code is an optional field, you don't have to fill it in - gift cards are an alternative method of paying for iTunes content, but as they are not available inall countries (and they are country-specific, they can only be used in the country in which they were issued), you may not be able to fill it in anyway. If they are available in your country then you might be able to buy cards from Apple, supermarkets, electrical stores etc
If you have a credit card then you can use that as your payment method instead. Otherwise there are instrutions on this page for how to create a new account without giving a credit card number (it won't with existing, or partially created, accounts) : http://support.apple.com/kb/HT2534

HT204053 Ugh. How do I get iCloud on my iPhone? I have been using my iPhone for about a year and I have an iCloud account but it is useless since nothing syncs to nothing else. Obviously I don't know what I am doing.

Ugh. How do I get iCloud on my iPhone? I have been using my iPhone for about a year and I have an iCloud account but it is useless since nothing syncs to nothing else. Obviously I don't know what I am doing.

Welcome to the Apple community.
Have you logged into your iCloud yet on your phone, in settings > iCloud.

HT201320 I cannot get email on my iPad. I have deleted the app and added it again. What else can I do?

I Cannot receive email on my iPad. I have deleted the app and re added it. What else can I do?

Which app was that? Like Jim states, the built-in Mail app cannot be deleted, but if you have installed alternate means, such as the Gmail app, those are not deletion-protected.
If you can successfully log in via a web interface to your mail account (thereby confirming that login credentials are valid and working), have you tried setting up the equivalent mailbox in the default Mail app? I currently have 9 different mail accounts/mailboxes accessible via the Mail app on both the iPad 4 and the iPhone 5 (3 are Microsoft Office365, 5 are Google corporate and the last is my ages-old Apple account), all in perfect sync.

When I try to purchase or download an app on my iPad, the appstore sends a message that my Apple ID cannot be used with the iTunes store. I have never had this problem and don't know what to do. Please help!!!!!!!

Lately I have been trying to download some apps but when i click install, the appstore comes up with a message saying that my apple ID can't be used in the iTunes store. This has hever happened to me before and when I go to the settings and the Appstore, then click see Apple ID, it doesn't open. Please help, I don't know what to do. Is this a bug from iOS7.0.4???

JUst experienced the exact same problem after changing password.Getting same message. Hope someone has an answer for this.

I cannot open my facebook app and it happened after an updating process but I don't know what really happened and even don't know what update was it. Please help me with this. Thanks

I cannot open facebook app in my iphone4 and it happened after going through an updating process. But I don't know what did I update it to. I've tried deleting and re installing but still doesn't work. Please help me. Thanks

Something has gone wrong. Force the phone into recovery mode, as described here, & restore it:
http://support.apple.com/kb/ht1808

Old I-tunes accepted both my i-pods now it only accepts one and tells me that I CANNOT SYNC MY SECOND I-POD AS A DUPLICATED NAME WAS USED...DON'T KNOW WHAT THIS MEANS CAN ANYONE HELP?

Old I-tunes accepted both my i-pods - now it only accepts one and tells me the second cannot be synched as a duplicate name has been used.
There is no explanation as to what I must do to put this right....can anyone help with this? Thanks.

If you are wondering why you are not getting any responses, it is because you have vented a complaint without any details that make any sense or give anyone something to work on.
If you want help, I suggest actually detailing what has happened, with versions of software etc. Anything that would let us assist.
As a start I am guessing that you have not really got the hang of "How it all works". Firstly download the Pages09_UserGuide.pdf from under the Help menu. Read that and view the Video Tutorials in the same place. A good addition would be the iWork 09 Missing manual book and something to help you learn how to use your Mac.
If there are specific tasks you need help with:
http://www.freeforum101.com/iworktipsntrick/index.php?mforum=iworktipsntrick
Is a good resource.
Peter

Cannot get Shuffle to be recognized by pc. Have went through asst. 5 times. Don't know what I am doing wrong.

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