Cannot get through to CHAT to cancel

I have been trying to cancel creative cloud for days now. The "chat" button wouldn't show at all unless I go through a search on google and end up somewhere in the forum with a link.
Even then, when I click onto that link for the chat form, I get only this message (over and over again)
Hi, there are several customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
You might also try our community forums, where experts are online 24/7.
You are not currently connected to a chat representative.
I did get through the day it is due on Dec 7, with clear instructions with the representative who kept on asking me whether I want to keep it if they give a discount. I had to go and thought that my final instructions were taken care of. I still have that chat recorded and will paste it here if you need it. I found out later when I got back to that windows that my request to cacncel has been considered "WITHDRAWN". Called the bank too but they said they couldn't dispute it until the charge actually shows instead of just PENDING.
I tried to send an email to FORMSCENTRAL as suggested by some other folks too but did not get an answer.
What is a phone number to call? Or an email to write?
I do not use Twitter for this.
Thank you.

Hi,
You just register a new name and enter it in the iChat menu > Preferences > Accounts
You can use the same place in iChat to delete old names.
After a period on non use AIM actually release old name back for re-registration.
10:34 PM Thursday; August 6, 2009
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

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