Cannot get updates via OTA

Got he TB in May. It was a replacement of my original one within 14 days as the bottom panel was popping out in my first phone. The VZW rep at the store when he activated the phone accidentally started a FW upgrade and cancelled it by pulling the battery. I have no issues with the phone except, it doesn't do anything when I check for new updates. I am still on the factory original FW. Never got the June update, the July fix for the rebooting issue of the June update and never got the Sept. Gingerbread update. Now that the fixed GB is rolling out, I have been trying to pull the update by checking the update. I get the small window saying checking for updates and then the window just vanishes in 5 or so seconds. I checked out my friends' TBs and they all roll a OTA message on the top bar and then come back and say there are no updates but my phone never goes in OTA mode so I am not sure if its even checking for updates.
I have spent more than 2 hours on separate days with VZW tech support and they keep telling me that its a HTC issue and HTC is responsible for the roll outs and even though my phone doesn't go in OTA mode, I should be getting the push. I did tell 'em that I didn't get any other pushes so why would I get it now since its not going in OTA mode at all.
I even called HTC. As expected, they're saying that VZW owns the rollout and they're responsible for the devices getting or not getting updates.
VZW tech support has a fix. Swap the handset for another which I know is going to be refurb. I don't want my handset changed.
Any ideas or more information on how to go about getting this fixed?
Should I just flash the unmodified RUU and be done with it? Should I flash an earlier RUU and see if my phone starts working with OTA or what? I would be happy to accept a replacement handset if its brand new as I feel that this is not my fault and the device is not abused or broken. I only use it as a phone and to check email and FB. I have no apps installed and no games installed either.
Any one have any advice for me?
I have tried the factory reset with the first tech. Tried the "check-in" method and no dice. I have tried forcing the phone into 1X mode and still no dice.
Anyone who has more technical insight care to chime in?

budone wrote:
Just wondering, have you tried connected to 3G instead?
Yes. Tried in 4GLTE mode, 3G mode and even 1X mode as some site indicate success only in 1X. No dice for me. Just stopped by a VZW store as well as it was across the street from a Kohls I went to. They say I have to deal with Tech Support and that they cannot do anything for me. Seems they're all too happy to order me someone else's used {word filter avoidance} instead of looking what's wrong on what I already have.

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