Cannot Get Voice Control to Work

Just got the new ipod touch for xmas and i have to say it is absolutly amazing, so much better than i expected. However one major thing that is bugging me is the voice control won't work. I have the 32gb version and its the new generation (voice control is in the instructions manual so the ipod should have it on it). I hold down the home button and nothing comes up on the screen, only thing i've noticed is that the earphones disconnect with the slightest nudge of my arm on the wire so it may be a hardware problem. Also the voice memo app comes up with a message saying that no microphone is detected but i was led to believe when reading the instructions tht the earphones have a microphone built in.
Anyways any help would be really appreciated, i know its only a small thing but for £230 I kind of want everything to work properly, cheers in advance.

It sounds like perhaps you haven't fully inserted the headphone plug into the headphone jack. Sometime it takes just a little bit harder push.

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