Cannot get Windows to Activate on HP Envy

After doing a factory reset on HP Envy 15t-j000 Quad Edition CTO Notebook, Windows 8 (which came pre-installed) will not activate.
Apparently the Windows Product Key is embedded in the BIOS, and for whatever reason is not being recognized when I reset the laptop.
I have tried several combinations and permutations of factory resets, minimized image recoveries (which caused problems a few times), BIOS updates, and BIOS resets. None seem to do the trick.
Does anyone have any experience clearing the secure boot keys in the BIOS and resetting them to factory deafults? That's about the only thing I haven't tried besides requesting recovery media mailed from HP.
I would really like to get windows activated, if anyone has eny other ideas or input it would be greatly appreciated!
Thanks in advance.

well there is way to find that key embedded in the BIOS and then using that key to activate the windows buy going to computer property or pc setting and entering the key
to find the key follow these setps
1. If you have not already, download and install the free Belarc Advisor program.
2. Run the program. When it displays the results in your default web browser, scroll down until you see your Windows 8 product key.Shall be in the Sofware lisence table
*if the webpage doesn't shows up then go this location
C:/Program Files (x86)/Belarc/BelarcAdvisor/System/tmp/(Brink-VM).html
now that you now your keys
open pc setting go to activate windows
click on enter key
then click on activate
and your job should be done

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Hi joehonse,
Would you please let us know current situation of this issue? Any update?
Regarding to error:
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àWhen
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[05/05/2014 07:19:39 1308] wmain: Start of Computerconnector
[05/05/2014 07:19:39 1308] GlobalData::Initialize (192.168.1.145, C:\Users\Joe\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\UTP44AIT\ComputerConnector(192.168.1.145).exe)
[05/05/2014 07:19:39 1308] =================================
[05/05/2014 07:19:39 1308] Current Os information:
[05/05/2014 07:19:39 1308] Suite = [256]
[05/05/2014 07:19:39 1308] Type = [1]
[05/05/2014 07:19:39 1308] Architecture = [9]
[05/05/2014 07:19:39 1308] IsStarterEdition = [0]
[05/05/2014 07:19:39 1308] IsHomeSku = [0]
[05/05/2014 07:19:39 1308] Major = [6]
[05/05/2014 07:19:39 1308] Minor = [1]
[05/05/2014 07:19:39 1308] Build = [7601]
[05/05/2014 07:19:39 1308] SPMajor = [1]
[05/05/2014 07:19:39 1308] SPMinor = [0]
[05/05/2014 07:19:39 1308] =================================
[05/05/2014 07:19:39 1308] ExpandEnvironmentStrings return (C:\Windows\Temp\ClientDeploymentTempFiles\)
[05/05/2014 07:19:39 1308] SetPackageDlcUrl: .NET url is set to http://go.microsoft.com/?linkid=9816306
[05/05/2014 07:19:39 1308] SetPackageDlcUrl: Connector url is set to http://go.microsoft.com/fwlink/p/?LinkId=275097
[05/05/2014 07:19:39 1308] wmain: Calling Computerconnector::ShowWizard()
[05/05/2014 07:19:39 1308] CComputerconnector::ShowWizard: Initializing common controls
[05/05/2014 07:19:39 1308] CComputerconnector::ShowWizard: Done initializing common controls
[05/05/2014 07:19:39 1308] Displaying the wizard
[05/05/2014 07:19:39 1308] CComputerconnector::WelcomeDlgProc: IDD_PROPPAGE_WELCOME Page Initialization
[05/05/2014 07:19:39 1308] Current user default UI lang setting is 1033
[05/05/2014 07:19:39 f04] CComputerconnector::Run: Installation is ready to run
[05/05/2014 07:19:41 1308] CComputerconnector::TaskDlgProc: IDD_PROPPAGE_TASKS Page Initialization
[05/05/2014 07:19:41 115c] CComputerconnector::RunTasks: Running Task: Id=-1 Description=Detecting the current system requirements... Index= 0
[05/05/2014 07:19:41 115c] CMsi::IsMsiInstalled: MsiQueryProductState for ProductCode {21E49794-7C13-4E84-8659-55BD378267D5} returned -1
[05/05/2014 07:19:41 115c] CMsi::IsMsiInstalled: MsiQueryProductState for ProductCode {46DCED50-3A1D-4EF4-94F0-45F2681E3D70} returned -1
[05/05/2014 07:19:41 1308] CComputerconnector::TaskDlgProc: DIALOG_UPDATE: Running
[05/05/2014 07:19:41 1308] CComputerconnector::TaskDlgProc: DIALOG_TASK_PROGRESS: Task Description: Detecting the current system requirements...
[05/05/2014 07:19:41 115c] CMsi::IsMsiInstalled: MsiQueryProductState for ProductCode {C1E4D639-4A33-4314-809E-89BD0EF48522} returned -1
[05/05/2014 07:19:41 115c] QueryInstallState- The installed .NET framework version is 4.5.
[05/05/2014 07:19:41 115c] Dotnet installation state is 1
[05/05/2014 07:19:41 115c] Connector installation state is 0
[05/05/2014 07:19:41 115c] CComputerconnector::RunTasks: Running Task: Id=-1 Description=Downloading .NET Framework 4.5... Index= 1
[05/05/2014 07:19:41 115c] CComputerconnector::RunTasks: Running Task: Id=-1 Description=Installing .NET Framework 4.5... Index= 2
[05/05/2014 07:19:41 115c] CComputerconnector::RunTasks: Running Task: Id=-1 Description=Downloading the Connector... Index= 3
[05/05/2014 07:19:41 115c] NetworkUtil::DownloadFromLocal(pData, Windows6.1-KB2790621-x64.msu)
[05/05/2014 07:19:41 115c] NetworkUtil::DownloadFromLocal: the package could not be found in current program location
[05/05/2014 07:19:41 115c] NetworkUtil::DownloadFromServer(pData, Connect/default.aspx?Get=ClientCore.cab&os=Windows6.1&amd64=1, ClientCore.cab)
[05/05/2014 07:19:41 115c] NetworkUtil::DownloadFile(pData, Connect/default.aspx?Get=ClientCore.cab&os=Windows6.1&amd64=1, C:\Windows\Temp\ClientDeploymentTempFiles\ClientCore.cab, 443, HTTPS)
[05/05/2014 07:19:41 115c] NetworkUtil::DownloadFile (https://192.168.1.145:443/Connect/default.aspx?Get=ClientCore.cab&os=Windows6.1&amd64=1, C:\Windows\Temp\ClientDeploymentTempFiles\ClientCore.cab)
[05/05/2014 07:19:41 115c] NetworkUtil::DownloadFile - Create directory [C:\Windows\Temp\ClientDeploymentTempFiles] if not exist.
[05/05/2014 07:19:41 115c] NetworkUtil::_WinInetDownloadFile (https://192.168.1.145:443/Connect/default.aspx?Get=ClientCore.cab&os=Windows6.1&amd64=1, C:\Windows\Temp\ClientDeploymentTempFiles\ClientCore.cab)
[05/05/2014 07:19:41 1308] CComputerconnector::TaskDlgProc: DIALOG_TASK_PROGRESS: Task Description: Downloading .NET Framework 4.5...
[05/05/2014 07:19:41 1308] CComputerconnector::TaskDlgProc: DIALOG_TASK_PROGRESS: Task Description: Installing .NET Framework 4.5...
[05/05/2014 07:19:41 1308] CComputerconnector::TaskDlgProc: DIALOG_TASK_PROGRESS: Task Description: Downloading the Connector...
[05/05/2014 07:19:42 115c] InternetOpenUrl (https://192.168.1.145:443/Connect/default.aspx?Get=ClientCore.cab&os=Windows6.1&amd64=1) returns 12045
[05/05/2014 07:19:42 115c] _WinInetDownloadFile returns 0x80072f0d.
[05/05/2014 07:19:42 115c] NetworkUtil::DownloadFromServer:DownloadFile(https://192.168.1.145:443, Connect/default.aspx?Get=ClientCore.cab&os=Windows6.1&amd64=1, C:\Windows\Temp\ClientDeploymentTempFiles\ClientCore.cab) failed with hr = 0x80072f0d.
Try http.
[05/05/2014 07:19:42 115c] NetworkUtil::DownloadFile(pData, Connect/default.aspx?Get=ClientCore.cab&os=Windows6.1&amd64=1, C:\Windows\Temp\ClientDeploymentTempFiles\ClientCore.cab, 80, HTTP)
[05/05/2014 07:19:42 115c] NetworkUtil::DownloadFile (http://192.168.1.145:80/Connect/default.aspx?Get=ClientCore.cab&os=Windows6.1&amd64=1, C:\Windows\Temp\ClientDeploymentTempFiles\ClientCore.cab)
[05/05/2014 07:19:42 115c] NetworkUtil::DownloadFile - Create directory [C:\Windows\Temp\ClientDeploymentTempFiles] if not exist.
[05/05/2014 07:19:42 115c] NetworkUtil::_WinInetDownloadFile (http://192.168.1.145:80/Connect/default.aspx?Get=ClientCore.cab&os=Windows6.1&amd64=1, C:\Windows\Temp\ClientDeploymentTempFiles\ClientCore.cab)
[05/05/2014 07:19:42 115c] Download from url: http://192.168.1.145:80/Connect/default.aspx?Get=ClientCore.cab&os=Windows6.1&amd64=1 failed with HTTP error 404
[05/05/2014 07:19:42 115c] _WinInetDownloadFile returns 0x8000ffff.
[05/05/2014 07:19:42 115c] NetworkUtil::DownloadFromServer:DownloadFile(http://192.168.1.145:80, Connect/default.aspx?Get=ClientCore.cab&os=Windows6.1&amd64=1, C:\Windows\Temp\ClientDeploymentTempFiles\ClientCore.cab) failed with hr = 0x8000ffff.
[05/05/2014 07:19:42 115c] NetworkUtil::DownloadFromDLC(pData, http://go.microsoft.com/fwlink/p/?LinkId=275097, Windows6.1-KB2790621-x64.msu)
[05/05/2014 07:19:42 115c] NetworkUtil::DownloadFile (http://go.microsoft.com/fwlink/p/?LinkId=275097, C:\Windows\Temp\ClientDeploymentTempFiles\Windows6.1-KB2790621-x64.msu)
[05/05/2014 07:19:42 115c] NetworkUtil::DownloadFile - Create directory [C:\Windows\Temp\ClientDeploymentTempFiles] if not exist.
[05/05/2014 07:19:42 115c] NetworkUtil::_WinInetDownloadFile (http://go.microsoft.com/fwlink/p/?LinkId=275097, C:\Windows\Temp\ClientDeploymentTempFiles\Windows6.1-KB2790621-x64.msu)
[05/05/2014 07:19:47 115c] CComputerconnector::RunTasks: Running Task: Id=-1 Description=Installing Windows Server Essentials Connector... Index= 4
[05/05/2014 07:19:47 1308] CComputerconnector::TaskDlgProc: DIALOG_TASK_PROGRESS: Task Description: Installing Windows Server Essentials Connector...
[05/05/2014 07:19:47 115c] Entering Connector::Install.
[05/05/2014 07:19:47 115c] Connector::Install - Installing Connector by running ["C:\Windows\system32\wusa.exe" "C:\Windows\Temp\ClientDeploymentTempFiles\Windows6.1-KB2790621-x64.msu" /quiet /norestart]
[05/05/2014 07:20:57 115c] Connector::Install - Connector installation finished with exit code = 0x643
[05/05/2014 07:20:57 115c] Exiting Connector::Install.
[05/05/2014 07:20:57 115c] Connector Install (C:\Windows\Temp\ClientDeploymentTempFiles\Windows6.1-KB2790621-x64.msu) failed with status 5
[05/05/2014 07:20:57 115c] CComputerconnector::RunTasks: Task Id=-1 Description=Installing Windows Server Essentials Connector... Failed
[05/05/2014 07:20:57 115c] CComputerconnector::Run: RunTasks: 0x8000ffff
[05/05/2014 07:20:57 1308] CComputerconnector::TaskDlgProc: DIALOG_UPDATE: FatalError
[05/05/2014 07:20:57 1308] CComputerconnector::ErrorDlgProc: IDD_PROPPAGE_ERROR Initialization
[05/05/2014 07:21:04 1308] wmain: End of Computerconnector: hr=0x80004005

Hi joehonse,
Would you please let us know current situation of this issue? Any update?
Regarding to error:
Package installation did not succeed, this issue may occur if you connect a computer to a server that is running Windows Server 2012 R2 Essentials while other Windows updates or application installations are pending and the Connector installation is canceled.
àWhen
I navigate to that path, the installer is already there. I'm not sure if it should work like this, but I have tried to run that installer independently, and it will fail everytime.”
Based on your description, did you mean that you can find the installer, however, can’t run it as normal? Would
you please let me know the error message that you can get?
In addition, as Robert suggested, would you please download the installer manually and replace the existed
one. Then please run and monitor the result.
Meanwhile, please refer to the following article and check if can help you.
Windows
Server Essentials Connector has not been installed because cannot download the package
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft
does not guarantee the accuracy of this information.
If any update, please feel free to let us know.
Hope this helps.
Best regards,
Justin Gu

Cannot get Windows SBS 2011 Essentials to connect to Client Fails at Cannot connect this computer to the network. The server is not available

I am trying to connect a Windows 7x64 Pro client to a Windows Server 2011 Essentials server. The connector starts fine,then it gives this error: "Your server cannot be located. Enter your server's name or IP address to proceed"
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So far I have verified
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https://172.16.1.10:65515/Connect
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[03/31/2014 22:00:39 15b8] --------------------------------------------------------------------------------------------------
[03/31/2014 22:00:39 15b8] wmain: Start of Computerconnector
[03/31/2014 22:00:39 15b8] wmain: Calling Computerconnector::ShowWizard()
[03/31/2014 22:00:39 15b8] CComputerconnector::ShowWizard: Initializing common controls
[03/31/2014 22:00:39 15b8] CComputerconnector::ShowWizard: Done initializing common controls
[03/31/2014 22:00:39 15b8] Displaying the wizard
[03/31/2014 22:00:39 15b8] CComputerconnector::ConnecttingDlgProc: IDD_CONNECTING Page Initialization
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[03/31/2014 22:00:39 db0] CComputerconnector::Run: Running Task: Id=1 Description=Downloads the Setup.cab file
[03/31/2014 22:00:39 db0] NetworkUtil::DownloadFile (HTTP://172.16.1.10:65510/Connect/default.aspx?Get=Setup.cab&64bit=1&LanguageId=1033, C:\Users\tuttle.SGM\AppData\Local\Temp\Setup.cab)
[03/31/2014 22:00:39 db0] NetworkUtil::DownloadFile - Create directory [C:\Users\tuttle.SGM\AppData\Local\Temp] if not exist.
[03/31/2014 22:00:39 db0] NetworkUtil::_WinInetDownloadFile (HTTP://172.16.1.10:65510/Connect/default.aspx?Get=Setup.cab&64bit=1&LanguageId=1033, C:\Users\tuttle.SGM\AppData\Local\Temp\Setup.cab)
[03/31/2014 22:00:41 db0] InternetOpenUrl (HTTP://172.16.1.10:65510/Connect/default.aspx?Get=Setup.cab&64bit=1&LanguageId=1033) returns 12029
[03/31/2014 22:00:41 db0] _WinInetDownloadFile returns 0x80072efd.
[03/31/2014 22:00:41 db0] NetworkUtil::DownloadFile(HTTP://172.16.1.10:65510/Connect/default.aspx?Get=Setup.cab&64bit=1&LanguageId=1033, C:\Users\tuttle.SGM\AppData\Local\Temp\Setup.cab) failed with hr = 0x80072efd.
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[03/31/2014 22:00:52 103c] CComputerconnector::Run: Running Task: Id=1 Description=Downloads the Setup.cab file
[03/31/2014 22:00:52 103c] NetworkUtil::DownloadFile (HTTP://172.16.1.10:65510/Connect/default.aspx?Get=Setup.cab&64bit=1&LanguageId=1033, C:\Users\tuttle.SGM\AppData\Local\Temp\Setup.cab)
[03/31/2014 22:00:52 103c] NetworkUtil::DownloadFile - Create directory [C:\Users\tuttle.SGM\AppData\Local\Temp] if not exist.
[03/31/2014 22:00:52 103c] NetworkUtil::_WinInetDownloadFile (HTTP://172.16.1.10:65510/Connect/default.aspx?Get=Setup.cab&64bit=1&LanguageId=1033, C:\Users\tuttle.SGM\AppData\Local\Temp\Setup.cab)
[03/31/2014 22:00:54 103c] InternetOpenUrl (HTTP://172.16.1.10:65510/Connect/default.aspx?Get=Setup.cab&64bit=1&LanguageId=1033) returns 12029
[03/31/2014 22:00:54 103c] _WinInetDownloadFile returns 0x80072efd.
[03/31/2014 22:00:54 103c] NetworkUtil::DownloadFile(HTTP://172.16.1.10:65510/Connect/default.aspx?Get=Setup.cab&64bit=1&LanguageId=1033, C:\Users\tuttle.SGM\AppData\Local\Temp\Setup.cab) failed with hr = 0x80072efd.
[03/31/2014 22:00:54 103c] CComputerconnector::Run: Task: Id=1 Failed
[03/31/2014 22:00:55 15b8] wmain: End of Computerconnector: hr=0x0

Please run this script on your server, it should help to diagnose any issues with IIS.
http://gallery.technet.microsoft.com/Windows-Server-Essentials-556159c3
You will need to set your PowerShell execution policy to remotesigned.
http://technet.microsoft.com/en-us/library/ee176961.aspx
Usually this error is due to an SSL Cert not being assigned to the 'WSS Certificate Service Web Site'
Robert Pearman SBS MVP
itauthority.co.uk |
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I cannot get HDMI to work on my ENVY SmartTouch 17

Hi, I am trying to get HDMI to work on my HP Envy 17" Smarttouch (17t-J100 series) with WIndows 8.1.
I look in the Device Manager and I don't see an HDMI device.
I do see HDMI audio.
Video is with the Intel 4600 series adapter.
If I attach the HDMI cable to the notebook and turn on the TV (Visio 32") the notebook will see another monitor, but it is unknown and the TV will simply display no signal. I do have the correct HDMI port selected on the TV for the cable.
There should be an entry for HDMI in the device manager under video correct?
Thank in advance.

Hello Steves411,
Welcome to the HP Forums!
I understand the notebook is experiencing issues connecting to your TV with an HDMI connection. I'll do my best to assist you!
To start troubleshooting, please provide the answers to all of my questions:
1. Can the notebook connect to a normal monitor with that HDMI cable?
2. Can a different notebook connect to the TV with that HDMI cable?
3. Have you tried all of the suggestions in this document? Connecting a Monitor, Projector or TV (Windows 8)
Please answer these questions and I can continue to help you further. Thanks and have a great day!
Mario
I worked on behalf of HP.

Cannot get Windows 7 x64 laptop to connect to AIRONET 1140 WAP

I recently changed the configuration of my Aironet 1140 from WEP to WAP2-Enterprise to make it more secure. I am using the WAP as the radius server. After making the change I connected my Blackberry to the wap as well as a Samsung Chromebook. However when I tried to connect my HP laptop it is unable to connect. Watching from the Aironet's console I see that it is processing the association and windows ask me to enter my uid and password. When I do this I get an authentication error. I have tried several times adjusting parameters on windows but it always fails. Here is the configuration of the WAP:
version 12.4
no service pad
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption
hostname ap.acrtek-lab.com
logging rate-limit console 9
aaa new-model
aaa group server radius rad_eap
server 10.53.55.127 auth-port 1812 acct-port 1813
aaa group server radius rad_mac
aaa group server radius rad_acct
aaa group server radius rad_admin
aaa group server tacacs+ tac_admin
aaa group server radius rad_pmip
aaa group server radius dummy
aaa authentication login default local
aaa authentication login eap_methods group rad_eap
aaa authentication login mac_methods local
aaa authorization exec default local
aaa accounting network acct_methods start-stop group rad_acct
aaa session-id common
dot11 syslog
dot11 ssid Acrtek-WPA2
   authentication open eap eap_methods
   authentication network-eap eap_methods
   authentication key-management wpa
username XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
username XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
bridge irb
interface Dot11Radio0
no ip address
no ip route-cache
encryption mode ciphers aes-ccm tkip
ssid Acrtek-WPA2
antenna gain 0
station-role root
bridge-group 1
bridge-group 1 subscriber-loop-control
bridge-group 1 block-unknown-source
no bridge-group 1 source-learning
no bridge-group 1 unicast-flooding
bridge-group 1 spanning-disabled
interface Dot11Radio1
no ip address
no ip route-cache
shutdown
encryption mode ciphers aes-ccm tkip
ssid Acrtek-WPA2
antenna gain 0
dfs band 3 block
channel dfs
station-role root
bridge-group 1
bridge-group 1 subscriber-loop-control
bridge-group 1 block-unknown-source
no bridge-group 1 source-learning
no bridge-group 1 unicast-flooding
bridge-group 1 spanning-disabled
interface GigabitEthernet0
no ip address
no ip route-cache
duplex auto
speed auto
no keepalive
bridge-group 1
no bridge-group 1 source-learning
bridge-group 1 spanning-disabled
interface BVI1
ip address dhcp client-id GigabitEthernet0
no ip route-cache
ip http server
ip http authentication aaa
no ip http secure-server
ip http help-path http://www.cisco.com/warp/public/779/smbiz/prodconfig/help/eag
ip radius source-interface BVI1
radius-server local
no authentication eapfast
no authentication mac
nas 10.53.55.127 key 7 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
user xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
radius-server attribute 32 include-in-access-req format %h
radius-server host 10.53.55.127 auth-port 1812 acct-port 1813 key 7 xxxxxxxxxxxxxxxxxxxxxxxxxxxx
radius-server vsa send accounting
bridge 1 route ip
line con 0
line vty 0 4
end
Windows Configuration:
Details about network adapter diagnosis:
Network adapter Wireless Network Connection driver information:
   Description . . . . . . . . . . : Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter
   Manufacturer . . . . . . . . . : Broadcom
   Provider . . . . . . . . . . . : Broadcom
   Version   . . . . . . . . . . . : 5.100.82.139
   Inf File Name . . . . . . . . . : C:\Windows\INF\oem29.inf
   Inf File Date . . . . . . . . . : Tuesday, September 18, 2012 5:42:34 PM
   Section Name . . . . . . . . . : BCM43XNG2022_NT61
   Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_4727&subsys_1795103c
   Instance Status Flags . . . . . : 0x180200a
   Device Manager Status Code . . : 0
   IfType . . . . . . . . . . . . : 71
   Physical Media Type . . . . . . : 9
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
Information for connection being diagnosed
Interface GUID: 5bab8bfe-12d7-4e0c-a46b-efc490047802
Interface name: Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter
Interface type: Native WiFi
Profile: Acrtek-WPA2
SSID: Acrtek-WPA2
SSID length: 11
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No
Connection incident diagnosed
Auto Configuration ID: 2
Connection ID: 3
Connection status summary
Connection started at: 2012-09-18 14:49:56-586
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Fail
List of visible access point(s): 43 item(s) total, 43 item(s) displayed
        BSSID                    BSS Type PHY          Signal(dB)          Chnl/freq    SSID
00-1C-10-07-38-76          Infra           <unknown>          -79                    11           linksys
70-56-81-CB-A2-7D          Infra           <unknown>          -55                    10           MRB LLC
08-86-3B-95-3B-E1          Infra           <unknown>          -77                    11           belkin.be1
C0-C1-C0-52-FD-5F          Infra           <unknown>          -75                    11           AquaDeer-guest
70-73-CB-BB-9D-43          Infra           <unknown>          -60                    1           the ridge by apple
00-17-C5-A5-5A-73          Infra           <unknown>          -67                    2           MsPub
00-22-B0-BA-C7-E6          Infra           g          -72                    1           mercer
E0-91-F5-D6-DF-76          Infra           <unknown>          -78                    1           Chick-Fil-A
04-C5-A4-80-FC-50          Infra           <unknown>          -38                    4           (Unnamed Network)
C8-3A-35-5D-AE-18          Infra           <unknown>          -82                    4           medialink
00-23-69-1B-73-C9          Infra           g          -78                    6           Matt and Heather
94-44-52-68-24-2B          Infra           <unknown>          -73                    5           Belkin.442B
68-7F-74-7E-50-74          Infra           g          -77                    6           sjslinksys
00-1D-7E-49-E2-65          Infra           g          -75                    6           Cubs
00-12-17-4B-4E-0D          Infra           g          -41                    8           (Unnamed Network)
C0-C1-C0-E4-3F-55          Infra           <unknown>          -78                    6           SG Roi
C0-C1-C0-66-9F-CA          Infra           <unknown>          -75                    7           Heliman
66-33-4B-E1-47-27          Infra           <unknown>          -80                    8           Jenny lake's Guest Network
00-1C-DF-A4-59-FB          Infra           <unknown>          -60                    10           radiofinger
C0-C1-C0-52-FD-5E          Infra           <unknown>          -76                    11           AquaDeer
08-86-3B-61-B0-BC          Infra           <unknown>          -76                    11           belkin.0bc
00-23-69-00-52-20          Infra           g          -70                    11           670term
58-6D-8F-24-FC-21          Infra           <unknown>          -80                    11           Bluejay1
04-C5-A4-80-FC-50          Infra           <unknown>          -36                    4           Acrtek-WPA2
70-73-CB-BB-B3-49          Infra           <unknown>          -73                    1           LeWonderment Inc.
E6-51-E4-A6-B1-25          Ad hoc           g          -78                    4           megahoc.v24
00-17-C5-A5-5A-A9          Infra           <unknown>          -79                    5           Vivaces
00-23-69-B4-5D-3E          Infra           g          -81                    6           Tanda
D0-66-7B-06-C7-45          Infra           <unknown>          -81                    7           SEC_LinkShare_e70ac7
00-24-7B-5D-65-FA          Infra           g          -80                    6           myqwest0953
60-33-4B-E1-47-27          Infra           <unknown>          -81                    8           Jenny Lake
00-25-9C-23-73-A6          Infra           g          -80                    1           milehigh
00-24-01-DC-A4-3F          Infra           <unknown>          -81                    3           newwoman
C4-3D-C7-83-CE-74          Infra           <unknown>          -85                    3           Desilets
08-86-3B-25-A7-CE          Infra           <unknown>          -86                    11           belkin.7ce
00-18-39-78-8F-92          Infra           g          -88                    11           paul landow
98-FC-11-6E-E7-52          Infra           <unknown>          -80                    11           China
28-CF-DA-B1-5F-03          Infra           <unknown>          -78                    1           DeSanti
00-15-6D-D6-04-47          Infra           g          -69                    1           (Unnamed Network)
00-21-91-10-1A-05          Infra           g          -81                    1           dlink
1C-7E-E5-30-AE-66          Infra           <unknown>          -79                    5           dlink
00-15-FF-26-47-98          Infra           <unknown>          -85                    10           Verizon MIFI4510L 4798 Secure
00-23-69-38-2C-D2          Infra           <unknown>          -82                    1           linksys
Connection History
Information for Auto Configuration ID 3
List of visible networks: 41 item(s) total, 41 item(s) displayed
BSS Type PHY          Security          Signal(RSSI)          Compatible          SSID
Infra           <unknown>          No                    22          Yes                    linksys
Infra           <unknown>          Yes                    82          Yes                    MRB LLC
Infra           <unknown>          Yes                    26          Yes                    belkin.be1
Infra           <unknown>          No                    30          Yes                    AquaDeer-guest
Infra           <unknown>          Yes                    76          Yes                    the ridge by apple
Infra           <unknown>          No                    62          Yes                    MsPub
Infra           g          Yes                    36          Yes                    mercer
Infra           <unknown>          Yes                    24          Yes                    Chick-Fil-A
Infra           <unknown>          Yes                    94          Yes                    (Unnamed Network)
Infra           <unknown>          Yes                    16          Yes                    medialink
Infra           g          Yes                    24          Yes                    Matt and Heather
Infra           <unknown>          Yes                    34          Yes                    Belkin.442B
Infra           g          Yes                    26          Yes                    sjslinksys
Infra           g          Yes                    30          Yes                    Cubs
Infra           g          Yes                    92          Yes                    (Unnamed Network)
Infra           <unknown>          Yes                    24          Yes                    SG Roi
Infra           <unknown>          Yes                    30          Yes                    Heliman
Infra           <unknown>          Yes                    20          Yes                    Jenny lake's Guest Network
Infra           <unknown>          Yes                    76          Yes                    radiofinger
Infra           <unknown>          Yes                    28          Yes                    AquaDeer
Infra           <unknown>          Yes                    28          Yes                    belkin.0bc
Infra           g          Yes                    40          Yes                    670term
Infra           <unknown>          Yes                    20          Yes                    Bluejay1
Infra           <unknown>          Yes                    95          Yes                    Acrtek-WPA2
Infra           <unknown>          Yes                    34          Yes                    LeWonderment Inc.
Ad hoc           g          No                    24          Yes                    megahoc.v24
Infra           <unknown>          No                    22          Yes                    Vivaces
Infra           g          Yes                    18          Yes                    Tanda
Infra           <unknown>          Yes                    18          Yes                    SEC_LinkShare_e70ac7
Infra           g          Yes                    20          Yes                    myqwest0953
Infra           <unknown>          Yes                    18          Yes                    Jenny Lake
Infra           g          Yes                    20          Yes                    milehigh
Infra           <unknown>          Yes                    18          Yes                    newwoman
Infra           <unknown>          Yes                    10          Yes                    Desilets
Infra           <unknown>          Yes                    8          Yes                    belkin.7ce
Infra           g          Yes                    4          Yes                    paul landow
Infra           <unknown>          Yes                    20          Yes                    China
Infra           <unknown>          Yes                    24          Yes                    DeSanti
Infra           g          No                    50          Yes                    (Unnamed Network)
Infra           g          No                    22          Yes                    dlink
Infra           <unknown>          Yes                    10          Yes                    Verizon MIFI4510L 4798 Secure
List of preferred networks: 5 item(s)
   Profile: Acrtek-WPA2
    SSID: Acrtek-WPA2
    SSID length: 11
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: Yes
   Profile: ZRDD2
    SSID: ZRDD2
    SSID length: 5
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028002
   Profile: GMANNET
    SSID: GMANNET
    SSID length: 7
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028002
   Profile: Conference Rm
    SSID: Conference Rm
    SSID length: 13
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028002
   Profile: rntdnet
    SSID: rntdnet
    SSID length: 7
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028002
Information for Connection ID 4
Connection started at: 2012-09-18 14:50:08-279
Auto Configuration ID: 3
Profile: Acrtek-WPA2
SSID: Acrtek-WPA2
SSID length: 11
Connection mode: Infra
Security: Yes
Pre-Association and Association
   Connectivity settings provided by hardware manufacturer (IHV): Yes
   Security settings provided by hardware manufacturer (IHV): No
   Profile matches network requirements: Success
   Pre-association status: Success
   Association status: Success
    Last AP: 04-c5-a4-80-fc-50
Security and Authentication
   Configured security type: WPA2-802.1X
   Configured encryption type: CCMP(AES)
   802.1X protocol: Yes
    Authentication mode: Invalid (5)
    Number of 802.1X restarts: 1
    Number of 802.1X failures: 0
   Key exchange initiated: No
   Number of security packets received: 2
   Number of security packets sent: 1
   Security attempt status: Success
Information for Auto Configuration ID 2
List of visible networks: 40 item(s) total, 40 item(s) displayed
BSS Type PHY          Security          Signal(RSSI)          Compatible          SSID
Infra           <unknown>          No                    22          Yes                    linksys
Infra           <unknown>          Yes                    85          Yes                    MRB LLC
Infra           <unknown>          Yes                    22          Yes                    belkin.be1
Infra           <unknown>          No                    32          Yes                    AquaDeer-guest
Infra           <unknown>          Yes                    64          Yes                    the ridge by apple
Infra           <unknown>          No                    74          Yes                    MsPub
Infra           g          Yes                    60          Yes                    mercer
Infra           <unknown>          Yes                    24          Yes                    Chick-Fil-A
Infra           <unknown>          Yes                    86          Yes                    (Unnamed Network)
Infra           <unknown>          Yes                    38          Yes                    medialink
Infra           g          Yes                    36          Yes                    Matt and Heather
Infra           <unknown>          Yes                    40          Yes                    Belkin.442B
Infra           g          Yes                    62          Yes                    sjslinksys
Infra           g          Yes                    30          Yes                    Cubs
Infra           g          Yes                    95          Yes                    (Unnamed Network)
Infra           <unknown>          Yes                    24          Yes                    SG Roi
Infra           <unknown>          Yes                    28          Yes                    Heliman
Infra           <unknown>          Yes                    20          Yes                    Jenny lake's Guest Network
Infra           <unknown>          Yes                    81          Yes                    radiofinger
Infra           <unknown>          Yes                    10          Yes                    AquaDeer
Infra           <unknown>          Yes                    32
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 5bab8bfe-12d7-4e0c-a46b-efc490047802
Interface name: Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter
Interface type: Native WiFi
Profile: Acrtek-WPA2
SSID: Acrtek-WPA2
SSID length: 11
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No
Result of diagnosis: Problem found
Issue referred to: L2Sec Helper Class
Root cause:
Windows could not connect to "Acrtek-WPA2"
You can try to connect again.
Repair option:
Reset your wireless network adapter
This will disable and then enable the network adapter "Wireless Network Connection" on this computer.
Diagnostics Information (L2sec Helper Class)
Details about L2Sec Helper Class diagnosis:
For complete information about this session see the Wireless Diagnostic Informational Event.
Helper Class: Layer2 Security
Initialize Status: Success
Result of diagnosis: Problem found
Issue referred to: EAP Helper Class
Root cause (EAP):
Network authentication failed\nWindows doesn't have the required authentication method to connect to this network.
Detailed root cause:
EAP failed
Workaround for hypothesis:          Contact the network administrator for "Acrtek-WPA2"
EAP workaround:          Contact your network administrator\nWindows needs to be configured to use the authentication method required for this network.
Information for connection being diagnosed
Interface GUID: {5bab8bfe-12d7-4e0c-a46b-efc490047802}
Interface name: Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter
Interface type: Native WiFi
Profile: Acrtek-WPA2
SSID: Acrtek-WPA2
SSID length: 11
Connection mode: Infra
Security enabled: Yes
Connection ID: 3
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Yes
Pre-Association and association status: Success
Security and Authentication:
Configured security type: Robust Secure Network (RSN / WPA2) with 802.1X
Configured Encryption type: CCMP (AES)
Security connect status: Fail 0x00050005
Number of security packets received: 4
Number of security packets sent: 3
802.1X protocol: Yes
   Authentication Identity: User only
   IAS Server engaged: Yes
   EAP Method supported by IAS Server: Unknown
   EAP type: 25
   EAP Error: 0x40420016
   Number of 802.1X restarts: 1
   Number of 802.1X failures: 1
   802.1X status: Fail 0x00050005
Key exchange initiated: No
   Unicast keys received: No
   Multicast keys received: No
Network Diagnostics Log
File Name: A20D3467-8AD4-483E-91F4-9EC5E18AA1F9.Diagnose.0.etl
Other Networking Configuration and Logs
File Name: NetworkConfiguration.cab
Collection information
Computer Name: ACCRETIVE-SW
Windows Version: 6.1
Architecture: amd64
Time: Tuesday, September 18, 2012 2:50:09 PM
Any help would be greatly appreciated.

Hello Mr. Wells,
Thank you for your question.
However, the Small Business Support Community is limited to Cisco Small Business Products, and the Aironet products are considered as a Enterprise level devices.
I recommend you to post this question on the on the correct forum, in order to get a better response.
You can move your post using the Actions panel on the right.
Best regards,
Diego Rodriguez
Cisco Small Business Community Engineer

I downloaded a program for my online job and with it, comes a messenger, however, I am unable to activate the messenger...nothing happens. Therefore, i cannot get online and activate my account. Please advise.

I downloaded a program, and with it, there is a messenger. When I click on the messenger, nothing happens. I cannot open it and I need to open it to perform my work, and activate my account for my online position. It is similar to Yahoo messenger, and I can pull that up, but I cannot pull this messenger up...nothing happens when I click on the icon. Therefore, I am stuck and unable to go online and do my work with this company. On their website, they suggested if I have Firefox, I may need to temporarily dis-engage Firefox, how do I do that>

CS2 is very old and reached its "end of life" a while back. So probably won't run on modern operating systems. If you can still run it, you'll need to uninstall what you have and re-install with the download link below to activate it.
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Nancy O.

Cannot get Windows to Activate on HP Envy

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