Cannot hear audio for subclips playback in source monitor

Hi,
My editor has merged a bunch of video and multichannel audio on his computer and created merged clips and sub clips for me to look at. Now it's my turn to make selects from the merged subclips, but when I open the project on my computer the subclips don't play back with sound (however, the regular full merged clips play just fine). There clearly is audio attached to the subclips (i can see the waveforms) and the correct audio channels are turned on, but the no sound is played. However, when I drag these subclips into the timeline, the audio channels are all turned off -- I can turn the relevant channels on and then the audio plays in program monitor from the timeline!
Since my editor didn't have this problem on his computer, I assume it has something to do with the settings on my premiere pro.
Does anyone have any ideas?
thanks

I'm not sure if it would account for the exact problem you're encountering, but there is a known issue with subclips saved from merged clips. It involves the Media Start and End timecodes being improperly calculated. Even if this bug does not account for the particular issue you're reporting, I recommend not using subclips from merged clips for the time being. Two workarounds:
Rather than saving subclips from your merged clips, insert each segment into a sequence for review.
If you really want separated clips in the Project panel, make duplicates of the original merged clip and then set in/out points in each
If the bug records are correct, this issue was introduced in CC7.2, so another option is to roll back to 7.1. In that light, I'm curious whether you and your editor are on the same version.

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