Cannot hear headphones in stereo. Feels like mono sounds.

After using this youtube example (https://www.youtube.com/watch?v=hTvJoYnpeRQ) to determine if my headphone is working or not I noticed that I can hear the left channel on the right side of my headphone and the right channel on the left side of my headphone (Essentially, I can hear both channels with just one side of the headphone). This is irritating me as when it comes to some games (Such as Counter-Strike: Global Offensive where listening and determining where noises are coming from), it is crucial to learn where the sources of the audio is coming from. This even happens when I listen to music and I get confused if it's from the left side or the right side of the music when the music I listen to does take advantage of 2+ channels. I have tried it on my old laptop and it can listen to both channels seperately, just fine.
The laptop I am using the HP Envy 15-j058ca and I currently have the latest audio driver on it for 8.1 with the latest Windows updates. Is there something I can do to be able to listen the left and right channels on proper sides instead of hearing it as if it was mono? Thanks in advance!

Please try to update the PC's audio driver if you haven't done so already.
Link:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-124012-1&cc=us&dlc=en&lc=en...
Once installed go to the audio control panel or click on the little sound icon on the bottom right corner of your screen and click on the little Speaker/Headphone Icon above the volume slider.
Once you do that, you will get a window like the one below with General tab highlited.
CLick on the Levels tab and then click on the Balance Button. Move the sliders to check if there is actually an issue with the RIght or Left channels and if the correct channels respond when you move the individual sliders.
Also try with another Headphone.
I'm an HP Employee.
The opinions expressed here are my personal opinions, not of HP.
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Cannot hear headphones in stereo. Feels like mono sounds.

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