Cannot hear or view movies on New iMac

I bought a new iMac, I cannot watch old or new films on it.  Just a black screen with no audio or picture, though if I look through chapters I can see a screen shot mini version of what should be on my screen.   Please help, its very annoying.  Can I also mention that it still airplays the movie onto my apple tv?????

This might work:
http://support.apple.com/kb/TS2537

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