Cannot hear using earpiece speaker during a call.

Sometimes earpiece speaker stops working after which I use a earphone or on loud speaker mode to attend a call. This happens and fix itself all of the sudden. How to fix it permanently ?

Hi Kish0,
I agree with @Uliwooly - here are further steps on performing the repair with PC / MAC.
Running the software repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps
Running the software repair on Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia
Device".
3. Ensure the phone is charged and select "Ok" in the
following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the
continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that
you are holding the relevant button down before during and
after the connection phase until the update/repair begins.
Hope this helps! Keep us updated.

Similar Messages

IPhone 5 when speaking during a call all if a sudden I hear my own voice back to me then call ends.

Iphone 5 during calls I hear my own voice back to me and then call ends. Can anyone help?

Hi, is this problem happened just one time? I have a similar problem i hear my own voice during the call sometimes.

I cannot hear when people speak to me during a call on my iphone 5, i cannot hear when people speak to me during a call on my iphone 5

during phone calls the person speaking to me is very quiet although they can hear me clearly

Hey, so i went to the apple store yesterday and explained the issue i had with a Genious there, She did a few tests to see if she could reproduce the issue (tried calling my phone) which produced the issue every try Lol.
We took a look at my account and she said that i was 20 days past warranty but since its only 22 days she would just ignore it and give me a replacement phone.
So if this happens to anyone else just book an appoitment with your closest Apple store and if you are in warranty or a few days out of warranty (in some cases) they will just give you a replacement phone without asking any questions.
If you dont have warranty and are past your warranty date by like a month or two they wont do the free replacement and instead you will have to pay 230$ for a replacement phone (thank god i didnt have to pay that LoL)

Cannot hear through earpiece unless it's on speaker

I couldn't hear through earpiece unless it's on speaker. This problem occured 3 days ago.
People couldn't hear me during a phonecall, and I could't hear them either.
I already checked everything at my settings, everything is set at where suppose to be.
I also tried to restart my phone, but still nothing changed.
I got my iPhone 4s just 2 months ago (basically it's a new phone), any one has any advice to fix this issue?

Hey Itsanaasaunders,
Thanks for the question. I understand that you are experiencing issues hearing sound while on a call (receiver wise, not speakerphone). The following resource provides troubleshooting steps for this symptom:
If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone - Apple Support
http://support.apple.com/en-us/HT203800
Clear the receiver
The iPhone receiver won't work properly if it's blocked or dirty. Here's where the receiver is:
Follow these steps, testing after each:
- Make sure nothing is blocking the receiver, such as a case or film.
If you have a new iPhone, remove the plastic film on the front and back of the device.
- Check the receiver opening to see if it's blocked or dirty. If necessary, clean the receiver opening with a clean, small, dry, soft-bristled brush.
- While you're on a call, turn on speakerphone. If you still can't hear, then your network or reception could be the issue. Try calling again later or from a different location.
Restart and update
1. Restart your iPhone and test again.
2. If there's still no sound or poor sound quality, update to the latest version of iOS.
Get more help
If you've tried these steps and there's still no sound or poor sound quality from your iPhone, contact Apple Support.
Thanks,
Matt M.

IPhone 4 software issue. Cannot hear or be heard when making call

Hi there,
A few days ago, out of the blue, I lost the ability to be able to hear or be heard when on a call on my iPhone 4.
On a call, no matter which output I use, earpiece, earphones or speaker, I cannot hear the person on the other end speaking, and they cannot hear me talking. My phone will ring if someone is calling, and if I call someone their phone will connect, but from there I am completely muted/in silence.
I do not believe this is a hardware related issue as I have tested both the microphone and speaker/s by making a Skype call to a friend which worked absolutely fine. I can also play music from my phone successfully through all of the iPhone outputs mentioned above.
This is a super frustrating issue as I haven't dropped the phone or damaged any of the hardware.
The only one software related thing I notice that is out of the ordinary is that when I do make a call, the 'speaker' icon is selected by default. Obviously I have attempted to deselect it, but have had no success in this making any difference.
Any ideas?
Of course where I live I don't have access to an Apple Store, and everywhere I take it locally I get the response - 'Sorry, we don't repair iPhones'
Thanks,
Jeff

I forgot to mention that I have reset all settings and restored the phone twice - once as a restore from a back up, and then a restore as a new phone. None of these methods worked and I'm still stuck with the same issue!
Looks like I might be posting my phone to Apple

Can't use speaker during phone call

Hi,
I'm facing a problem with my Z1 Compact running FW build 14.3.A.0.757 with bluetooth on and my Sony SBH 52 headset (but problem should be the same with any bluetooth headset.
Problem is occuring during a phone call, any time I'm trying to activate the phone speaker instead of the bluetooth device, sound is coming to the speaker but after few seconds, switch back to bluetooth. Re-eanbling the speaker, it works for few seconds and switch back again to bluetooth!
Is it a known bug ? Will it be fixed soon ?
Thanks

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
I suggest that you try to repair the phone software using PC Companion..
Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Why do I hear very loud audio feedback in earpiece/headphones during a call?

There is quite a substantial amount of audio feedback from the microphone to the earpiece on my 4S during calls. The problem is much more noticeable when connecting headphones. Is this a hardware problem? Should I deman a new phone (it's a week old) or wait for a software update?

- Try another piar of headphones
- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so.
Try the following to rule out a software problem
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
Apple Retail Store - Genius Bar
If not under warranty Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following will replace the jack for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the jack yourself
iPod Touch Repair – iFixit

New Palm Pre OS 3 days old and I can only hear using my speaker phone

I am pissed. Sprint can't seem to help me and Palm want to charge me to assist me. Are you having problems with your pre os? Plus there is no settings and/or tools and worst of all no freaking manual to research issues. Okay calming down but right now I think I am giving this thing back to Sprint and they can send it back to Palm!
Post relates to: Pre p100eww (Sprint)

I BELIEVE I HAVE CORRECTED THE PROBLEM WITH ONLY BEING ABLE TO HEAR WITH JUST THE SPEAKER PHONE. I WAS LISTENING TO PANDORA THROUGH A HEADPHONE JACK THAT IS CONNECTED TO THE CAR SPEAKERS. WHEN I GOT HOME I PULLED THE HEADPHONE JACK OUT ( WHICH I HAVE BEING DOING FOR ABOUT A MONTH NOW) AND RECEIVED A PHONE CALL ABOUT 10 MINS LATER. I COULD NOT HEAR THE PERSON CALLING BY USING THE INTERNAL SPEAKER AND HAD TO USE THE SPEAKERPHONE.
TO CORRECT THIS PROBLEM I DIALED MY VOICEMAIL AND TURNED THE SPEAKER PHONE OFF. MAKE SURE YOU HAVE SOME HEADPHONES HANDY. PLUG THE HEADPHONES IN, YOU CAN HEAR THE VOICEMAIL THROUGH THEM AT THIS POINT. I REPEATEDELY UNPLUGGED AND PLUGGED THEM IN WHILE SIMUTANEOUSLY MUTING AND UNMUTING THE PHONE (TRY TO DO IT AT THE SAME EXACT TIME AS YOU PLUG AND UNPLUG THE HEADPHONES). IT TOOK ME ABOUT THREE TRIES AND THE PROBLEM WAS FIXED. NO NEED TO SEND THE PHONE BACK IN. JUST PLUG AND MUTE AND VICE VERSA A FEW TIMES AT THE SAME TIME AND YOU SHOULD BE FINE.

Cannot hear when placing or receiving a call.

When I place or receive a call I do not hear anything. When I put it on Speaker mode it works fine. Can anyone help me figure out what is wrong please?

Try resetting your iphone by pressing and holding both your home and power button for about 10 to 15 secs till the apple logo appears :)

Very noisy speaker during voice calls

hi I have a i phone 5 which is 6 months old and I keep getting a crackling noise when I am on a call
any help please

Hi dcyvcraig,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
The troubleshooting steps are the same for the iPhone 5:
iPhone 4S: Noise while on call or using cellular data
http://support.apple.com/kb/TS4225?viewlocale=en_US
Cheers,
- Judy

I'm having a problem when I make the first call of the day, people cannot hear me. Always the first call of the day.

This is on iPhone 4S

Hello,
Thank you for contacting Mozilla.
I understand that you are having problems with placing calls and that the other part is unable to hear you properly. In order to better understand and investigate on the issue that you are encountering, please reply to this message with the following information:
* What is the OS version found in the Device Information page? Please visit [http://mzl.la/Gzz6Kp this link] if you need help finding the Build ID of your phone.
* Please provide the exact steps to reprodcuce the issue you are encountering.
* Who is your current cell phone carrier?
* How often do you encounter this issue?
Please be sure to include as much detail as possible, including any websites that may exhibit this issue, and any error messages that you may be receiving, exactly as they appear. This will ensure that we will have all the information needed to investigate into this. Thank you for your help and we look forward to hearing from you!

HT4623 I cannot hear the sound when i am calling from phone but i could hear when i cal from Skype or Gtalk...I guess its not an hardware issue and is related to software. please help me fix this..

nee your help and the subject issue

Did you reset your phone? First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

I have an iphone4 that is 2 and 1/2 yrs old and the volume buttons on the side of the phone no longer work, therefore I cannot hear people who call me very well unless I use a handsfree and also when listening to music or watching footage, I cannot alter

My iphone4 is 2 and 1/2 yrs old, works fine other then the volume buttons just stopped working all of sudden. This function not working means I cannot hear people very well when they call because I cannot turn the volume up and when watching footage i.e. music video or film, I cannot turn volume up or down. This has meant I cannot use my phone like I used to, therefore not fit for purpose. Questions is - Is Apple, under the Sale of Goods Act 1979 obliged to repair/replace my phone for free?
When I went into my Bromley store today I was told because the phone is not under the 12 month warranty Apple could not help me or I could pay in excess of £100 to get phone repaired, is this right?

sunshinesunshine wrote:
So basically if a iphone has a fault after the 1 year warranty period is over, there is nothing the consumer can do but purchase a new phone??
Pretty much. Except that Apple will replace it for a fixed fee that is far less than the cost of a new phone. In the US the replacement cost for an iPhone 4 is $149. It is comparable in the UK. Unless you can prove that the fault was present at the time of purchase. A switch wearing out would probably be considered normal wear and tear, not a "fault".

Receiver cannot hear me in a call

Since I have updated to iOS 6.0.1 on the iPhone 4 the receiver cannot hear me when I make a call. I bought the phone second hand 4 months ago and has worked fine until now. What is happening? Is this a problem with the software. I have soft reset, hard reset and restored the phone with the problem remaining. I am not able to call support for obvious reasons and I cannot go to an apple store as I am away with work. Anything anyone can suggests?

Try to toggle "mute" button. It may help.

Phone call recipients cannot hear me

iPhone 4s-new. When phone calls are made I can hear the person answer but they cannot hear me. Also when they call me they hear the phone ringing and when I answer they cannot hear me. Checked volume and mute and all is ok, volume is up and mute is off.

same here with me besides Im no longer in US. Im back home to İstanbul and here is no apple store where I can ask for a new phone. Such a shame for Iphone

Cannot hear using earpiece speaker during a call.

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