Cannot hear voice but works on speakerphone

Can someone help with resolving the issue with my phone. I cannot hear when in normal mode, but speakerphone and external headset mode works fine. I have a blackberry pearl and looking if can be resolved with some easy steps instead of having to purchase another phone.
Thanks.

I have had this issue and to fix it you need to make a call and while on speakerphone plug in your headset and then unplug it.  For some reason it now works where you can hear the person without having to use either the headset or the speakerphone! 

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