Cannot hear voice on incoming calls

Hi guys,
Hope someone can help me. All of a sudden I cannot hear voices on incoming calls. I hear voices on outgoing calls perfectly fine. My phone did not fall or anything like that.
Thanx

Hi marjorieh,
Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
You may also want to try performing the following.
Menu > Settings > Apps > All > Smart Connect > Clear Data
Once done try using the handset.
I hope this helps.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

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