Cannot Import Catalogs

I am posting this question as a last resort because Adobe technical support is a farce. I have an open case on my new PSE & PE9 that I have yet to be able to use. The only time I received any help was my first call, but after an hour of going back through everything I had already tried, I had to stop the call. Since then I've been unable to get through, until tonight. Tonight I was placed on hold so the technician could consult with someone else. I was disconnected. I called back and was placed on hold for the same reason, and told it would be for only 4-5 minutes. After an hour, it was past closing time and I was disconnected again. This is simply outrageous. I cannot find a number or address to lodge a complaint. Is anyone in charge? I am not a complete novice. I've been using Photoshop Elements 4 and Premiere 2 since they came out. I have installed version 9 on a new computer with a clean installation of Windows 7, because my old software was declared incompatible by Wiindows.
My problem is very basic. I backed up my catalogs on my old computer using Photoshop Elements 4, to an external hard drive. My files existed on my old computer on an "E" drive. My new computer does not have an E drive. When I try to resore the catalog from the external hard drive, it shows as successful, but there are no individual photos or slideshows or films, as they all point to a non-existent E drive. I am amazed and depressed that Adobe did not consider this would be a common situation and provide for a means of pointing the program to a different drive where exactly the same folders exist in exactly the same structure. I would greatly appreciate comments from any user, but most especially from any Adobe employee who is monitoring this forum.
Thank you.

After posting my scorching but accurate assessment of Adobe technical support, I received several follow-up calls from them. The upshot was I was advised that at best there was limited compatibility between version 4 and version 9 catalogs. The E drive on my old XP computer is an internal drive. The drive to which I backed up catalogs is an external drive, that I walked over to my new computer, and hooked up (USB connection). I received more than one suggestion to install PSE9 on my old computer on the same drive as PSE4, import the catalogs, optimize them and repair them in PSE9, then back them up to my external drive. I was then at least able to import the catalogs into PSE9 on my new computer, albeit with some limits. There are still some slide shows that do not work. Even though all the photos have been imported, none of them appear in the slide show - just black, blank squares. It seems that having just one slide with pan and zoom enabled is the culprit. The same slide show without pan and zoom on that one slide is functional.
In PRE9, I'm unable to render any .prel file that I created using PRE2. However, I was able to install PRE2 on my new Windows 7 machine, so I have the option of completing editing on a clip in PRE2, then exporting it.
I can live with these limitations. Too bad Adobe technical support wasted two hours of my time putting me on hold for the purpose of disconnecting me twice, thereby earning them a nasty review that will live on in the ethersphere.
Now, if they will just make PSE and PRE 9 more stable & give us some color / contrast options for the interface. I'm going blind searching for controls on the medium grey on slightly darker grey on black user interface.

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Cannot open catalog Error

I just downloaded Windows Embedded 8 Standard Toolkit. I ran Setup.exe and installed it on my Windows 7 64-bit computer. When I open ICE and click on "Create New Configuration File" and select the defaults of OS (x86) and 6.2.9200.16384 (OS Version)
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Hi,
I am not sure if this a good thing to do but I am trying to get this working. I ran:
catman /rebuildindex c:\Windows Embedded Catalog
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Error Rebuilding index: only 297 out of 1539 items have been reindexed.
Below is the very end of catmanLog.txt
343240 342952 2015:4:5 23:48:41:852 base\embedded\toolkit\embeddedmmi\src\mmi.cpp(407): UnPacking c:\Windows Embedded Catalog\6.2\9200.16384\x86\modules\FeaturePack\Microsoft-Windows-Embedded-directoryservices-adam-snapins-admin-Package~31bf3856ad364e35~x86~~6.2.9200.16384.cab
343240 342952 2015:4:5 23:48:41:888 base\embedded\toolkit\embeddedmmi\src\mmicabmoduleparser.cpp(53): Failed to extract manifest from cabinet file: c:\Windows Embedded Catalog\6.2\9200.16384\x86\modules\FeaturePack\Microsoft-Windows-Embedded-directoryservices-adam-snapins-admin-Package~31bf3856ad364e35~x86~~6.2.9200.16384.cab
(hr=0x8007065e) Data of this type is not supported.
343240 342952 2015:4:5 23:48:41:889 base\embedded\toolkit\embeddedmmi\src\mmi.cpp(536): Failed to load module from c:\Windows Embedded Catalog\6.2\9200.16384\x86\modules\FeaturePack\Microsoft-Windows-Embedded-directoryservices-adam-snapins-admin-Package~31bf3856ad364e35~x86~~6.2.9200.16384.cab.
343240 342952 2015:4:5 23:48:41:891 base\embedded\toolkit\embeddedmmi\src\mmi.cpp(862): Failed to import items to c:\Windows Embedded Catalog
343240 342952 2015:4:5 23:48:41:893 catman: END
343240 342952 2015:4:5 23:48:41:893 Time Elapsed: 00:00:23
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Lr cannot read Catalog .psa (Photoshop Album Starter Edition 3.2)

Hello,
I use Photoshop Album Starter Edition 3.2 to manage my 12'000 photos (with tags) and I'll move to Lightroom. But I cannot import the catalog .psa into Lr2.3.
Lr can read only catalog .lrcat, .lrdb, and .aglib !
I renamed catalog .psa to catalog .aglib etc. but nothing happenend.
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PSE7 should be able to convert your catalog. I don't really know, as I haven't tried and haven't read about converting PSA Starter Edition catalogs, but I am optimistic.
The problem is that the current version of Lightroom will not read PSE7 catalogs. Probably when Lightroom 3 comes out, it will read PSE7 catalogs. So, I would search the Internet to see if the trial version of PSE6 or PSE5 is available somewhere for download. If you can find one of those versions, they will convert your PSA catalog as well. Lightroom definitely does convert PSE5 and PSE6 catalogs.

Upgraded to Lightroom 3.6, cannot import NEF files from D700

Hi!
I just upgraded my Lightroom to 3.6 on my MacBook pro running Lion. Since then, I cannot import my pictures anymore, either from the camera directly, through a compact flash reader (SanDisk) or by adding the picture directly from my hard-drive. The standard Mac utility to download images work fine.
Lightroom tells me that it cannot read the files, with Lithgtroom 3.5 it worked (nothing changed in the meantime Camera profiles, OS X, etc.).
You can find one NEF file I cannot import here (dropbox link) : http://db.tt/6zSiNzYK
Any idea?

Thank you Sean,
I'll try that once I'll have managed to get the import working. I created another catalog since last time I thought the import worked but again I got stuck.
Do you know anything else I could try? Ideally, do you know how I could get a better diagnosis? By the way, I already got in touch with the CS but all I got was a lousy answer (update my ACR... for Lightroom -_- )
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I cannot import any video into my Lightroom 5.4 (last version updated) for MAC

I cannot import any video into my Lightroom 5.4
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in the beginnig it was working, just after installation and update... now nomore...
I use .mp4 files
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Arghhh! A big thank-you to hhps-photo, you just solved the myth bothering me for the last 2 months!
I recently upgraded to Lightroom 5 from 4 and could not import any video. But when I downgrade to LR4 it worked again. I've tried so many other solutions suggested in the forum but none worked including cleaning cache, install divix plugin, install 32 bit version etc. Finally - it's because I blocked LR5 connecitons in my firewall !!!
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LR cannot Import - Unknown Error

I am getting this error message when trying to import a catalog "Lightroom could not import because of Unknown Error".
The catalog I am attempting to import contains about 6000 images and was built by the beta during the Beta phase. It opens fine by itself - as it worked throughout the beta. I have no problems opening it and working on it directly with LR3.0.
However, since this was my catalog for just a couple of projects during the Beta, I now want to fold it into my main catalog of some 19,000 images. My main catalog was my LR2.7 catalog and I have successfully converted it to LR3.0 - it opens fine and works fine.
Said in another way, while running 3.0, I can switch freely back-and-forth between these 2 catalogs using File | Open Recent
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So, this is kind of serious......
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thanks for the input .... I had some duplicates in the beta catalog. I
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jc
From: Gary Jones UK
Sent: Wednesday, June 09, 2010 7:48 AM
To: Jim Camelford
Subject: LR cannot Import - Unknown Error
This has already been reported and the problem has been identified by Adobe.
The key post is this one: http://forums.adobe.com/message/2877882#2877882

I cannot import photos from my camera card into light room 5 or photoshop

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Don Ricklin, MacBook 1.83Ghz Duo 2 Core running 10.4.10 & Win XP, Pentax *ist D
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I added a couple of pictures to a collection via "drag and drop". I selected one and opened the Develop window and got a message something like "unexpected error". I exited Lightroom and restarted. While Lightroom is initializing and has drawn all the windows I get the Microsoft Dialog "Adobe Photoshop Lightroom has encountered a problem". Dismissing that I get a Microsoft Visual C++ Runtime Library error "The exception unknown software error (0x0000015) occurred in the application at location 0x605dabf6. Click OK to terminate the program. Then I get a dialog Program E:\Prog... R6025 - Pure virtual function call". When I click OK Lightroom goes away.
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Cannot Import Catalogs

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