Cannot Import .docx files

We have servaral machine that used to be able to import .docx files and now no longer can.  When we choose create new pdf from file and choose a  *.docx we get this error: "Additional files will need to be installed to create PDF from this file. Do you want to run the Acrobat Installer in repair mode?"    
I've of course selected yes run the repair and even just tried the repair from add/remove which is probably same thing.  I've done a repair on office 2007 also.  Nothing has a real affect.  I haven't removed completely yet because this is deployed from AD
Any suggestions on how to fix this. Like I said it worked before and it only seems to be happening on a few machines so it must be related to some update.

Thanks, Bill: yes. And, Acrobat 10.1.1 will convert DOC file format from within Acrobat. Exactly the same issue plaguing Bdog. The only hesitation/intransigence is with DOCX format. I'm in the process of completely removing and reinstalling Acrobat X from scratch (I seem to recall this is a quarterly event to do, regardless...<G>).
If that doesn't work, I'll go back to Acrobat X 10.1.0

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