Cannot import .MOV files with Premiere Elements 12: generic error. Using Windows 8.1 (64b)

This question was already on the forum for older version of Premiere and Windows. I'm making my videos (.MOV format) with the digital camera Casio EX-ZR400.
I have no any problems with Photoshop Elements 12 for pictures produced by this camera.

Dngineer
What is the source of your .mov file..(brand/model/settings of the camera that recorded the video)......what is the video and audio compression and frame rate?
Are you working with the 12.1 Update of 12? If not, please do so using an opened project's Help Menu/Update. Both QuickTime and Premiere Elements need to be run from a User Account with Administrative Privileges. Are you doing that?
Narrowing things down
Are all files with the .mov file extensions the only video files that you cannot import into the program? Any exceptions?
When you open Premiere Elements 12/12.1 to the Expert workspace and go to Publish+Share/Computer/QuickTime, does that choice have its presets?
Let us start here and decide what next based on your reply.
Thank you.
ATR

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What happens when you try? Do you get an error message? If so, exactly what does it say?
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Along with Steve's questions, I have one more:
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Date: Thu, 21 Apr 2011 17:40:14 -0600
From: [email protected]
To: [email protected]
Subject: importing mov files in premiere pro cs5
Zone Alarm, eh? I used to use that program, but it got in the way of almost everything that I did, that I canned it completely.
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Codec & Format information, with 2 links inside to read
-read both links in reply #1 http://forums.adobe.com/thread/1270588
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From: [email protected]
To: [email protected]
Subject: Can I import flash files into Premiere Elements 8
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Hi again Steve. I'm so embarrassed. After my initial reply to your message I went to the Adobe site to see if they even made Premiere for Mac and learned they don't. I also read a review in Wired that says Premiere 6 is just as good if not better than iMovie which they say has actually been downgraded. I'm using Premiere 2, so I thought I might consider upgrading. Then I watched "Steve's Story" and realized it was you. (Your daughter is a cutie! Adobe must love you.) So my question is this: Would my problem be solved by simply upgrading to Premiere 4? If I do that, would it be compatible with regard to catalog integration with Photoshop Elements 4 or would I have to upgrade to Elements 6? If I upgraded the whole package would my current Photoshop Elements 4 catalog transfer with all tags intact? This is vital for me to know because I rely on them heavily. I realize that I would be skipping a version in the upgrade. Is that possible? Does that matter? Please read my reply to Bill because it explains why I want to use those particular .mov files. Another question for you. I use your excellent book a lot. If I upgrade will it become useless? Finally, since you're the expert, let me tell you what I'm really aiming for and get your advice. I need to start composing my own musical soundtracks to my videos. I want to do it as I'm viewing the timeline. Therefore, I know I need to invest in a midi-capable keyboard or controller and software. The problem is that there are few controllers compatible with Windows XP Media Center Edition. I am told I would need to disable the XP Media Center registry keys for anything to work which wouldn't matter because I don't use Media Center features anyway (like TV hookup, media player, etc.). But messing with the registry sounds a little complex and dangerous to me. There's got to be an easier way. Do you have any advice or recommendations? Can you point me to any helpful resources? Now you see why I want a Mac? Everyone says all this kind of stuff would be so much easier with a Mac. Problem is I have a limited budget and would like to make the most with what I have. I hope I haven't overtaxed you with my questions. Thanks for your patience! Judy

Cannot import .MOV files with Premiere Elements 12: generic error. Using Windows 8.1 (64b)

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