Cannot Import MS Word 2010 to Robohelp 9 on Windows 7 64-bit

I am using Robohelp 9 on my Windows 7 64-bit machine. But when I try to import MS Word 2010 document, I get the following error message:
"The Import Word Document Wizard cannot locate a supported version of Microsoft Word. Please install Microsoft Word 2000 or newer."
What is the solution and why is this happening?

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Importing the word document in RoboHelp

Hi,
I am importing a word document into Robohelp 7 HTML. But after the import is completed, the entire word document is converted into a single HTML page. My requirement is that each chapter should be created into seperate HTML file based on the heading level. This will help in creating the book based on the heading level. I was able to do this task successfully with RoboHelp X5 but not with any other higher versions!!!!!

Hi there
The key to this is to ensure the Word document has been styled consistently with headings and other formatting. If it's one of the garden variety where folks just painted across text all willy nilly you will indeed see mixed results.
Pay careful attention to the intermediate dialogs you see when importing the document. The second one should offer a way to split on style.
Cheers... Rick
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Mapping Styles from Word 2010 to RoboHelp HTML 10

Hello all,
I have created customized styles for myself and my team to use for authoring content, which I then import to RoboHelp, as I am the only individual who understands RoboHelp and HTML/CSS. I created a corresponding CSS style sheet in RoboHelp to correspond with the names of the Word styles. When I go to import the files in RoboHelp, I am running in to an issue with paragraph tags and heading tags.
When I import a file from a Word document, I have not found a way to map a tag that is parsed from a Word document to an <h> tag, as heading tags do not appear as a selectable item in the Conversion Settings window when importing Word files. I would be able to keep the formatting if I left the headings as tags; however, it is my understanding that RoboHelp 10 search relies heavily on the heading tags for weighting search results. I have about 400 topics, and search is used heavily by those using my documentation. I would prefer to keep the <h> tags in place in the RoboHelp files and retain the search functionality, if at all possible, while finding an easier import option from Word files.
At this point, I have to manually change the HTML for each tag to match the correct heading style. While Find and Replace works well for this, I would prefer to have a seamless import from Word (which bloats an HTML file horrendously, I know) by mapping from one style to the next. Has anyone found a way to map a tag to an <h> tag so that the search functionality does not suffer? Or am I just approaching this the wrong way?

You are correct in your assumption that I am referring to paragraph styles when speaking of tags. The paragraph styles come over as tags, and I was just thinking of my style sheet. Sorry for the confusion.
Speaking of my workflow, I'm attempting to map the styles for one topic at a time when importing a new Word file. I set up a test project to test out my style sheet, as I am upgrading from RoboHelp 7 right now. .I need to get one document to map correctly to save the settings for future imports.
From the Import window, I click the Edit... button in the Word Document section. After RoboHelp scans the Word file, a list of all the styles from the Word document display. When I attempt to select from the available styles I want to map to from my RoboHelp style sheet, I don't have the option to select the heading styles I created in my RoboHelp CSS file. Does this provide you enough information to give you context on how I am attempting to map the styles?
I found this article that leads me to belive that RoboHelp does not support mapping to a customized heading style from a CSS file. I realize that this is around the printed output, but it states the following:
If custom heading styles aren’t named in the format Heading <number>, they are not treated as headings.
If it doesn't work going from HTML to printed output, I'm guessing that there is not support going from Word to HTML. Am I wrong in this assumption? Do I just need to alter my style sheet to only use the standard <h> tags to fix this issue?

Can I use Word 2010 with RoboHelp 8?

Our company just upgraded to Word 2010 and, all of a sudden, when I try to generate printed documentation, RH gives me an error that I need Word 2000 or later. The OS is Windows XP Professional. Thanks!

Hi Beth
Nope, sorry. Word 2010 isn't compatible with RoboHelp 8. Only RoboHelp 9 is compatible with Word 2010.
Choices are to upgrade RoboHelp or to downgrade Word.
Cheers... Rick
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Hebrew typing problem in Word 2010 and 2013 in Windows 7 64bit

Hello,
When I am trying in Word (2010 and 2013 32bit installation) to edit a line (inserting a new word for instance in the middle of the line) or start a new line in RTL or LTR Hebrew paragraph I must first type the SPACE char and then to type any other letter. When
I try firs to type a regular letter it is not typed.
It happens only if the Word is installed on a Windows 7 professional 64bit version on my HP 8570p laptop. I formatted the laptop and installed the same OS but 32bit, installed the Office 2010 and the Word works perfect in any language. I formatted the Laptop
again, re-installed again the 64bit OS, installed the Office 2010 again and same symptom - cant type Hebrew letters if not starting with SPACE. If I try to edit the same paragraph with English letters it works OK. When I start a new line with English letters
it works OK. It seem that this symptom happens when the type direction is right-to-left (after ALT-right SHIFT stroke).
This symptom is only in Word. In PowerPoint, in Excel or any other Office application it works fine.
When using Word 365 (not installed localy even I have a local Word 2013 installation) the Hebrew typing is working fine.
I didn't change the default setting options of the Word not after installing the 32bit OS nor the 64bit OS.
I prefer to use the 64bit OS and not the 32bit OS so I do not consider moving to 32bit OS.

Hello,
When I am trying in Word (2010 and 2013 32bit installation) to edit a line (inserting a new word for instance in the middle of the line) or start a new line in RTL or LTR Hebrew paragraph I must first type the SPACE char and then to type any other letter. When
I try firs to type a regular letter it is not typed.
It happens only if the Word is installed on a Windows 7 professional 64bit version on my HP 8570p laptop. I formatted the laptop and installed the same OS but 32bit, installed the Office 2010 and the Word works perfect in any language. I formatted the Laptop
again, re-installed again the 64bit OS, installed the Office 2010 again and same symptom - cant type Hebrew letters if not starting with SPACE. If I try to edit the same paragraph with English letters it works OK. When I start a new line with English letters
it works OK. It seem that this symptom happens when the type direction is right-to-left (after ALT-right SHIFT stroke).
This symptom is only in Word. In PowerPoint, in Excel or any other Office application it works fine.
When using Word 365 (not installed localy even I have a local Word 2013 installation) the Hebrew typing is working fine.
I didn't change the default setting options of the Word not after installing the 32bit OS nor the 64bit OS.
I prefer to use the 64bit OS and not the 32bit OS so I do not consider moving to 32bit OS.

Problems importing a Word doc into Robohelp HTML

I have a 116-page Word document with 13 chapters. When I
import this document into Robohelp HTML as a winhelp output file,
only two topics are created, rather than 13. On the Conversion
Options window, I select to have new topics created by Word style
"Heading 1" which are my chapter titles. Why doesn't Robohelp
create the topics, and what should I change to faciliate that?
Also, why don't my numbered lists from Word stay numbered in
Robohelp? Is there a way to automate numbered lists?

Thanks for your reply.
When I insert .gif files JDeveloper ends with a message saying "Process exited with exit code 0". I then go and check in the database and I find the image added to the table.
With a word doc, JDeveloper does not give that message. No message at all regarding what the status of the process is. And the document is not added to the database. No error messages too. Could this be an issue with Oracle?

Cannot open PDF, Word 2010, or XLS files stored in DMS.

Hi Experts,
I have been working on a program to open a DMS file using a .net access. When I create a new attachment for lets say a purchases order and save the attachment as a pdf, the file save ok. But when I try and execute my program I get a dump. Below is the short dump info and the program code. Any help would be appreciated. I understand that the dump is because of a assignment problem but i don't understand why it is not assigned. I am using window 8.1 and Microsoft Office 2010, Adobe Xl.
METHOD if_http_extension~handle_request.
 DATA:
 lr_request TYPE REF TO if_http_request,
 lr_response TYPE REF TO if_http_response,
 lv_value TYPE string,
 lv_data TYPE xstring,
 ls_draw TYPE draw,
 ls_checkout_def TYPE dms_checkout_def,
 ls_doc_file TYPE dms_doc_file,
 ls_phio TYPE dms_phio,
 ls_file TYPE cvapi_doc_file,
 lt_files TYPE TABLE OF cvapi_doc_file,
 lt_content TYPE TABLE OF drao,
 lv_frontend TYPE dms_frontend_data, " Frontend information
 v_frontend TYPE dms_frontend_data.
 CONSTANTS : c_hostname TYPE ntadr VALUE 'DEFAULT', "Hostname
 c_type TYPE typdt VALUE 'PC', "Type
 c_system TYPE char4 VALUE 'WN64'. "System
 v_frontend-frontend_type = c_type. "'PC'.
 v_frontend-hostname = c_hostname. "'DEFAULT'.
 v_frontend-winsys = c_system. "'WN32'.
 v_frontend-platform = 0.
 v_frontend-frontend_type = 'KP'.
 FIELD-SYMBOLS <fs_content> TYPE drao.
* 1.
 lr_request = server->request.
 lr_response = server->response.
 IF lr_request->get_method( ) EQ 'GET'.
* 2.
* Retrieve document key
 lv_value = lr_request->get_form_field( 'type' ).
 ls_draw-dokar = lv_value.
 lv_value = lr_request->get_form_field( 'number' ).
 ls_draw-doknr = lv_value.
 lv_value = lr_request->get_form_field( 'version' ).
 ls_draw-dokvr = lv_value.
 lv_value = lr_request->get_form_field( 'part' ).
 ls_draw-doktl = lv_value.
* Retrieve document key
* lv_value = lr_request->get_header_field( name = '~PATH_INFO' ).
* SPLIT lv_value AT '/' INTO lv_value
* ls_draw-dokar ls_draw-doknr ls_draw-dokvr ls_draw-doktl.
* 3.
* Check document existence and read details
 CALL FUNCTION 'CVAPI_DOC_GETDETAIL'
 EXPORTING
* PF_BATCHMODE = ' '
* PF_HOSTNAME = ' '
 pf_dokar = ls_draw-dokar
 pf_doknr = ls_draw-doknr
 pf_dokvr = ls_draw-dokvr
 pf_doktl = ls_draw-doktl
* pf_read_drad = 'X'
* pf_read_drap = 'X'
* pf_active_files = 'X'
 pf_read_comp = 'X'
 pf_read_kpro = 'X'
 pf_read_drat = 'X'
 IMPORTING
 psx_draw = ls_draw
 TABLES
 pt_files = lt_files
 EXCEPTIONS
 not_found = 1
 OTHERS = 2.
 IF sy-subrc NE 0.
* Put the error in the response
 MESSAGE ID sy-msgid TYPE sy-msgty NUMBER sy-msgno
 WITH sy-msgv1 sy-msgv2 sy-msgv3 sy-msgv4 INTO lv_value.
 lr_response->set_cdata( lv_value ).
 lr_response->set_status( code = 400 reason = 'Document not found!' ).
 EXIT.
 ENDIF.
* 4.
* Convert file information
 READ TABLE lt_files INTO ls_file INDEX 1.
 MOVE-CORRESPONDING ls_file TO: ls_doc_file, ls_phio.
* Checkout document
 SELECT SINGLE kpro_use FROM tdwa INTO ls_checkout_def-kpro_use
 WHERE dokar EQ ls_draw-dokar.
 ls_checkout_def-comp_get = 'X'.
 ls_checkout_def-content_provide = 'TBL'.
 CALL FUNCTION 'CV120_DOC_CHECKOUT_VIEW'
 EXPORTING
 ps_cout_def = ls_checkout_def
 ps_doc_file = ls_doc_file
 ps_draw = ls_draw
 ps_phio = ls_phio
 ps_frontend = v_frontend
 pf_std_url = 'X'
 TABLES
 ptx_content = lt_content
 EXCEPTIONS
 error = 1
 OTHERS = 2.
 IF sy-subrc NE 0.
* Put the error in the response
 MESSAGE ID sy-msgid TYPE sy-msgty NUMBER sy-msgno
 WITH sy-msgv1 sy-msgv2 sy-msgv3 sy-msgv4 INTO lv_value.
 lr_response->set_cdata( lv_value ).
 lr_response->set_status( code = 400 reason = 'Failed to read document!' ).
 EXIT.
 ENDIF.
* 5.
* Put document content in response
 LOOP AT lt_content ASSIGNING <fs_content>.
 CONCATENATE lv_data <fs_content>-orblk INTO lv_data IN BYTE MODE.
 ENDLOOP.
 lv_data = lv_data(<fs_content>-orln).
 lr_response->set_data( lv_data ).
 lr_response->set_status( code = 200 reason = '' ).
* 6.
* Set MIME type
 SELECT SINGLE mimetype FROM tdwp INTO lv_value
 WHERE dappl EQ ls_file-dappl.
 IF sy-subrc EQ 0.
 lr_response->set_header_field( name = 'Content-Type' value = lv_value ).
 ENDIF.
 ENDIF.
ENDMETHOD.
The Dump...
Runtime Errors GETWA_NOT_ASSIGNED
Date and Time 18.08.2014 11:03:34
Error analysis
 You attempted to access an unassigned field symbol
 (data segment "-1").
 This error may occur if
 - You address a typed field symbol before it has been set with
 ASSIGN
 - You address a field symbol that pointed to the line of an
 internal table that was deleted
 - You address a field symbol that was previously reset using
 UNASSIGN or that pointed to a local field that no
 longer exists
 - You address a global function interface, although the
 respective function module is not active - that is, is
 not in the list of active calls. The list of active calls
 can be taken from this short dump.

Hi Patrick ,
Please update with answer how yourself resolved the issue and set it as on assumed answer on the top .
Reg,
chandu.

Cannot import a word document with Pictures into iWEB

I have a small word document that has embedded pictures included in the document when i try to copy it to a page in iWEB i get the text but no pictures, i assume this is because it has no media placeholder included and iWEB doesn't recognize the pictures and create Media Holders, how do i get round this?, when i try to overlay a picture directly onto the web page I cannot configure the WRAP Text in the text inspect panel, so the text and the pictures format looks clumsey
Anyone any ideas?
Thx
John
Message was edited by: John...

OK, but were are they saved? I have looked in the folder were the document is saved and there is nothing .....
I tried to Copy and Paste an image into the text box and yes at first glance it appears to be "in the Box" but on my system it is actually overlaying the text box, ie I cannot control the picture location from within the text box.
If you understand what I am trying to say
John

I cannot open the word or PPT documents on windows explorer

I have set up WD My Cloud on my Mac and PC (windows 7).
I am having a problem when I am trying to remotely access the Word and PPT documents on PC (Windows explorer console)... when I double click on a specific word or PPT I get the message: "The server wdmycloud-device 2443682 wd2go is asking for your username and password. The server reports it is from Device Driver". I fill in the My Cloud username and password in the pop-up window....but nothing happens?!??" I would highly appreciate any feedback.

This is a known issue. See the following WD Suupport link for more information. Microsoft Office documents in a device connected through WD My Cloud Remote Web Access cannot be opened The easy workaround to this issue is to use the WD My Cloud Desktop application to open the file into their Microsoft Office application, then edit, then save any Microsoft Office files that are already stored on the WD My Cloud. One obviously will have to copy the Microsoft Office files they want to work on to their WD My Cloud first. The following link, while for the WD My Book Live and from 2012, may (or may not) also work on the WD My Cloud but I have not tried it. It involves using SSH to setup the same username/password one uses on their Windows PC. I typically copy the content to the WD My Cloud then use the WD My Cloud Desktop app remotely to open, edit and save the document to the My Cloud drive. WD2go (webDAV) and MS Office 2013

Cannot import videos mp4/m4v in iTunes for Windows 7.

I've been trying for days to import a few mp4 and m4v videos to my iTunes on a pc running Windows 7.
I have the latest iTunes and the latest Quicktime installed. When I try to import theses videos, I get nothing and they do not appear in my library.
I tried uninstalling iTunes and Quicktime and reinstalling them. I've searched the forums, and couldn't find anything similar to this.
I played the same videos on 2 other computers (On my MB Pro running OSX Lion and on a friends computer running Windows Vista) both running the latest iTunes and Quicktime and all the videos imported and played flawlessly.
I'm out of ideas here...Any help would be greatly appreciated.
Edit: Also, when I try to play theses videos through Quicktime, I get an error -50 (Unknown error). But not on the other machines.

The first thing I would try is Missing Artist or Album not with others by same artist. I've also seen reports of people compaining that the Music section of iTunes doesn't list all their content. For some reason adding a new track such as the current iTunes Single of the Week is proposed, and even confirmed, as a solution, though to be honest I can't see why it would make any difference.
If you make a smart playlist that should match your recent addition does it show up in that?
tt2

Imported Word 2010 into RH8 Question

I just imported several Word 2010 docs into a new project. There is a dotted box around the content (see image and ignore the blue outline):
Does anyone know why the content is in this box as opposed to there not being a box at all? Does it create any issues with the output of the content?

RoboHelp always creates a new CSS that it attaches to topics created from an import. You can select all of them in the Topic List and then right click to select Topic Properties and change the CSS used. Post back if things don't look right.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RH9 - Import Word 2010 - Bookmarks not working

We use Technical Communications Suite 3 with Robohelp 9 HTML.
I import a Word 2010 doc (about 400 pages) and generate Microsoft HTML help.
In the Word document we have cross-references to headings and bookmarks. The bookmarks work in Word, they work when I convert the Word Doc to a PDF using Adobe Acrobat X, however when I import the document into Robohelp 9 HTML they do not work.
The cross-references to headings work but the ones to bookmarks end up with href="".
I can edit the html and manually put in the href ="filename#bookmark" and it works but I want it to convert automatically upon import. The booksmarks in the word document read "(see page xyz)", where the xzy is the cross-reference to the bookmark, using a pagenumber field, so that in a printed document the user sees the page number and in the PDF, Word Doc, etc. and hopefully in the chm they can just click on the link.
Any help would be appreciated.
Thanks,
david

Greetings,
Thanks for the comments. At your suggestion, I was able to get it to work in a small project using a 3-4 page Word document. However it still would not work in my larger project. I noticed that in the large project there were bookmarks that did work to a point in the document andintermittent there after. I went into the Word document to the first failure and re-inserted a new bookmark with the same name hoping it would have a positive result. The results were the same.
However when I inserted a bookmark with a different name, RoboHelp9 was able to recognize the bookmark and would convert to a link. I went through the Word document and created new bookmarks for the ones that did not work (a big task indeed). Now I am able to use the Word document as the source rather than having to edit the HTML in RoboHelp. This is good. Now only if I can get the footnotes to behave the same way....
Granted, I don’t know why a set of the original bookmarks were not working when they worked in other format conversions (Acrobat -> pdf, Word->HTML, XPS), but I can move on. Possibly it has something to do with Window 7 x64….
But, thanks for the input; it put me on a workable path.
Thanks again,
David

Importing a second Index from Word 2010 into InDesign CC

I am working on a 1000 page book. It was imported from Word 2010. Things imported messy but I am cleaning it up. The second index imported as text but did not attach to the reference in the text. The Index worked as did the table of contents. What can I do and how do I work with this. I have never had this kind of a situation.
Thanks

Make sure to open the track changes dialog and accept the changes, then do a Save As to rewrite the file.

Importing Word documents into Robohelp 8: topic content is in a text box

Hi
I think I am doing standard stuff, but I have never used the import from Word function in RoboHelp before...
I used file > import to import a Word document, paginating on heading1 and heading2. All is fine, except that all the text of every topic is contained within a text box.
Can I stop this happening? (Or fix it easily?)
(I hope it is not relevant, and don't want to go into this unless it is relevant: but the Word document was actually the printed output from another RoboHelp project.)
Thanks and regards,
Peter Braham

What I am thinking is that any Word import needs some cleaning up and the HTML is generally not good, blame Word for that. By importing the topics, you avoid that.
The document is not exactly tagged as "from RH" and other products may well create documents in the same way. Bottom line is the way the document is created in Word seems to mean you get this problem in RH. It would probably be quite easy to find a workaround for that but you are still left with a Word import rather than a better RH import.
These forums will testify to the number of problems Word imports can cause because of Word's code.
See www.grainge.org for RoboHelp and Authoring tips

Best way to import the word or PDF file

Hi All,
I am going to start a new project in Robohelp (7.0).
Presently i am working on the evaluation version, but will get the
original copy soon.
All the existing documents are Pagemaker files and i need to
copy them into Robohelp project. I have not been supplied with the
stylesheet, so i will be going with the default htmlhelp css till i
get the new one.
Three ways i can think of copying the content is:
1) Direct copy and paste from Pagemaker file to Robohelp (to
relevent topics)
2) Copy all the content in word file and format it and then
import the word file in Robohelp
3) Pagemaker generates PDF files with the existing content,
so importing PDF files in Robohelp
Please tell me the easiest and the best way to do it, so that
it leads to less problems.
Thanks
Varuna

Hi Krim,
Our dump files normally are never that big so that maybe you could face some other issue here.
If your dump was a full DB schema dump like:
$ exp username/password file=full.dmp parameter-list
then the import should first drop the user in the target system
SQL> drop user username cascade;
this is to drop the existing schema before importing
SQL> Create user according to your reqs
$ imp username/password file=full.dmp full=y commit=y ignore=y
Don't know which env you have to run this, but in our case for instance using an 8 X 1.6GHz Itanium2 Montecito a 14 GB dump takes about a couple of hours to import (with an EMC Clariion disk array). It's also true that Oracle imp (did you use exp or expdp ?) is not able as far as I understand to achieve parallelism like impdp where in case of multiple huge tables the import time could be sped up.
Another thing you may want to check is if you have archive logging on, since the import will log there consuming time.
Cheers,
Mike

Cannot Import MS Word 2010 to Robohelp 9 on Windows 7 64-bit

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