Cannot import .mxf into PPCC2014, but can into CS6 on same laptop.......huh?
Just bought a new Asus laptop.
i7-4710HQ CPU @ 2.50GHz
16 GB ram
64 bit Operation
Nvidia Geforce GTX860m
I installed PPCC2014. I cannot import .mxf files from a Canon XF300. I CAN import them into CS6 on the same laptop.
I've been editing .mxf files on my desktop for years in PP, and for the last year on CC2014
I tried taking the .mxf file out of the folder, (which contains .cif, .xml and .sif file) and importing alone and it doesn't work.
The message I get is "unsupported or damaged file."
I've tried importing by dragging and by using import in premiere.
Anyone know what might be going on?
Thanks for your help.
Jessic
Hi,
I have come across this before. Seems Premiere Pro isn't properly activated. I would suggest the following steps:
Sign out from the Creative Cloud app and Quit it (Quit option will be available after a few seconds).
Now move the following folders to desktop:
1) SLCache
Windows: OS Drive\Program Files (x86)\Common Files\Adobe
Mac: Library/Application Support/Adobe
2) SLStore
Windows: OS drive\ProgramData\Adobe
Mac: Library/Application Support/Adobe
3) OOBE
Windows: OS Drive\Users\<username>\AppData\Local\Adobe
Mac: /User/Library/Application Support/Adobe
Launch Premiere Pro and sign in with your Adobe ID.
NOTE: Make sure your Anti Virus/Firewall is not blocking any Adobe activation servers. Alternately, you can also check your 'hosts' file for any changes.
If that doesn't help, i would suggest running the CC cleaner tool to uninstall Adobe apps and then reinstall: Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Thanks,
Rameez
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