Cannot import .mxf into PPCC2014, but can into CS6 on same laptop.......huh?

Just bought a new Asus laptop.
i7-4710HQ CPU @ 2.50GHz
16 GB ram
64 bit Operation
Nvidia Geforce GTX860m
I installed PPCC2014. I cannot import .mxf files from a Canon XF300. I CAN import them into CS6 on the same laptop.
I've been editing .mxf files on my desktop for years in PP, and for the last year on CC2014
I tried taking the .mxf file out of the folder, (which contains .cif, .xml and .sif file) and importing alone and it doesn't work.
The message I get is "unsupported or damaged file."
I've tried importing by dragging and by using import in premiere.
Anyone know what might be going on?
Thanks for your help.
Jessic

Hi,
I have come across this before. Seems Premiere Pro isn't properly activated. I would suggest the following steps:
Sign out from the Creative Cloud app and Quit it (Quit option will be available after a few seconds).
Now move the following folders to desktop:
1) SLCache
Windows: OS Drive\Program Files (x86)\Common Files\Adobe
Mac: Library/Application Support/Adobe
2) SLStore
Windows: OS drive\ProgramData\Adobe
Mac: Library/Application Support/Adobe
3) OOBE
Windows: OS Drive\Users\<username>\AppData\Local\Adobe
Mac: /User/Library/Application Support/Adobe
Launch Premiere Pro and sign in with your Adobe ID.
NOTE: Make sure your Anti Virus/Firewall is not blocking any Adobe activation servers. Alternately, you can also check your 'hosts' file for any changes.
If that doesn't help, i would suggest running the CC cleaner tool to uninstall Adobe apps and then reinstall:  Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Thanks,
Rameez

Similar Messages

  • I am trying to import my cd's onto itunes on a new macbook pro. i can import the cd fine but can not get track names or album art work. after going into advanced it is just coming up with "CDDB information not available"

    i can import the cd fine but can not get track names or album art work. after going into advanced it is just coming up with "CDDB information not available"
    thank you

    Use the trackpad to scroll, thats what it was designed for. The scroll bars automatically disappear when not being used and will appear if you scroll up or down using the trackpad.
    This is a user-to-user forum and most people will post on here if they have problems. You very rarely get people posting to say there update went smooth. The fact is the vast majority of Mountain Lion users will not be experiencing any major problems with the OS, or maybe with apps which are not compatible, but thats hardly Apple's fault if developers don't update their apps.

  • I cannot import photos from my camera card into light room 5 or photoshop

    I cannot import photos from my camera card into light room 5 or photoshop

    There is no "into". LR and PS just reference your photos on the hard drive.
    When you import your photos "into" the LR catalog, LR can copy the images off your memory cards to the hard drive if you have not already copied them, but the photos are referenced by the LR catalog by the path and filename for the files.
    If you are having problems getting the images off the cards, what steps are you using and what error messages are you getting?

  • Cannot import voice over from garage band into FCP-X

    cannot import voice over from garage band into FCP-X

    Try:
    Share > Send Song to iTunes. In the dialog, turn OFF compress. That will create an .aiff version of your GB project.
    Alternately, you can Share to iTunes. When iTunes opens, right click on the selection and select Create AIFF version.
    When iTunes opens, right click on the selection and select Show In Finder -> drag it out to a more convenient location (or option-click-drag to make a duplicate in the new location you drag to.)
    Import that file into FCPX.

  • I cannot import photos from my camera card into light room 5v or photoshop

    i cannot import photos from my camera card into light room 5 or photoshop

    Launch Lightroom and from the menu go to:
    Lightroom >> Preferences >> general (tab)
    Ensure there is a checkmark in the box “show import dialog when a memory card is detected”
    Then quit Lightroom and insert the card again. Does LR launch ready for import?
    If not, check that your card is mounted. You should see an icon on the desktop.
    Launch Lightroom and click the import button (bottom left)
    Expand the tree in the left-hand column of the import dialog e.g. from Mac HD >> Users….down to desktop.
    Highlight your card.
    Choose “Copy” at the top and either a named folder on the right or automatic dated folders.
    Then start the import.

  • Can sign into account but can't call

    Hi, I can sign into account but can only edit profile. I cant see a way of getting online and making calls. never had problem in past but can't see how to make calls. It says its on the most up to date version so not that....
    any ideas anyone...please
    thanks

    i used facetime intead
    conclusion of the day is skype is **bleep**...

  • Our exchange server crashed and we lost all contact and calendar data.  We found an app to get the contacts off of people's phone to import but can't find the same for calendar.  How do I get my calendar info off my phone and in to new exchange server?

    Our exchange server crashed and we lost all contact and calendar data.  We found an app to get the contacts off of people's phone to import but can't find the same for calendar.  How do I get my calendar info off my phone and in to new exchange server?

    You'd have to think through this, but it seems like if you are using Outlook, and the items vanished from the Outlook client as well as the server,that you could re-populate Outlook using iTunes. 

  • I cannot see my wifi network but can see others

    i cannot see my wifi network but can see other networks
    anybody knows the soln

    Your wifi network is not working. Restart it. Delete your wifi settings for this network via System Preferences, Network, WiFi, Advanced. Reconfigure and try again.

  • I cannot log in my account but can as a guest even after removing the password

    i cannot log in my account but can as a guest even after removing the password

    Hi Kabiru,
    Thanks for visiting Apple Support Communities.
    You may want to use the steps in this article to reset your user account password:
    OS X: Changing or resetting an account password
    http://support.apple.com/kb/HT1274
    Best,
    Jeremy

  • TS3899 recently changed ISP, now cannot send emails on iPad but can receive them, help

    recently changed ISP, now cannot send emails on iPad but can receive them

    Make sure that your username and password are set in the outgoing mail servers setting.
    Settings>Mail, Contacts, Calendars>Your email account>Account>Outgoing mail server - tap the server name next to SMTP and check in the primary server and make sure your username and password are entered and correct - even if it says that the password is optional.

  • Hi, I have apple account/password on laptop but can't use the same ID etc on new Ipad.  On my account it says ID is only for 1 system.  I really want only one ID for both Ipad and laptop. Thanks

    Hi,
    I have apple account/password on laptop but can't use the same ID etc on new Ipad.  On my account it says ID is only for 1 system.  I really want only one ID for both Ipad and laptop.
    Thanks

    It seems that you have used the AppleIDs to "Purchase" your devices, which marries the two for all time and eternity.
    For info - Using your Apple ID for Apple services
    For Account security issues - Apple ID: Contacting Apple for help with Apple ID account security
    regards
    CCC

  • HT204053 How do you change apple id for icloud if phone is already set up. Need to give each phone in my account their own apple id for icloud so that we dont receive each others messages but can still all use same id for purchases.

    How do you change apple id for icloud if phone is already set up. Need to give each phone in my account their own apple id for icloud so that we dont receive each others messages but can still all use same id for purchases.

    Settings-icloud-scroll to the bottom, select delete, if you want to keep the content select keep, otherwise it'll remove it. Then once it is done add the account information for the account you want on that phone.  Your apple ID in settings-store will remain the same and each device can still purchase/use content from that account.

  • Multiple iphones each with an apple id - can i use the same laptop and itunes for back up, restore and updates?

    We have two iphones each with a different apple id - can i use the same laptop and itunes for back up, restore and updates without risking having my apps overwritten.  Basically does itunes keep the two iphones as two separate entities ?  Does iTunes differentiate between the two devices and keep two different SYNCs ?

    Yes, you can use the same computer for BACK UPS, RESTORING AND UPDATING. But that is it.
    You cannot, however, use it to sync the different devices. iTunes will only recognize one device to sync with and if you sync any other devices with that iTunes library, it will replace what is on the phone with whatever is in the library. It cannot differentiate between devices. At most, it will jsut recognize that the phone has been synced with a different iTunes library.
    So if you would like to use the same computer for backing up, restoring and updating, just make sure to turn of Automatic Syncing in your iTunes Preferences.

  • Lightroom 4.1 - I Cannot import Nikon D300s video / movie files into catalogue - Can you?

    Hi,
    I can import all of my movie files produced by other cameras into my Lightroom 4.1 catalogue, I have the most recent version of Quicktime installed and obviously as I can import other camera model movies it proves that the basic Lightroom services and processes are working fine.
    When I try to import the movie, first on the import module it says 'unable to create preview' and then it states, 'this movie file contains no video frames'.
    I had gone back to Lightroom 3.5, but have since realised this version doesn't publish my movie files to flickr if they are >30Mb due to the way the Lightroom 3 Publishing module craps out on memory usage.
    I know the D300s records movies using the J-MPEG codec, but I'm not sure if this is a problem with the codecs installed on my machine or whether Lightroom does not support this codec?
    Before I waste another few days on trying to resolve the D300s import issue, can anybody else preview and import their Nikon D300s video files into Lightroom 4 or 4.1?
    Thanks,
    Simon

    i have issues with some MPG files that can not be imported.
    these files are not from nikon cameras but it shows that something is broken in LR 4.1
    they worked with LR v3.6.
    example:
    Format                           : MPEG-PS
    File size                        : 605 MiB
    Duration                         : 4mn 25s
    Overall bit rate                 : 19.1 Mbps
    Video
    ID                               : 224 (0xE0)
    Format                           : MPEG Video
    Format version                   : Version 2
    Format profile                   : Main@High 1440
    Format settings, BVOP            : Yes
    Format settings, Matrix          : Default
    Format settings, GOP             : M=3, N=12
    Duration                         : 4mn 25s
    Bit rate mode                    : Variable
    Bit rate                         : 18.5 Mbps
    Width                            : 1 280 pixels
    Height                           : 720 pixels
    Display aspect ratio             : 16:9
    Frame rate                       : 24.000 fps
    Color space                      : YUV
    Chroma subsampling               : 4:2:0
    Bit depth                        : 8 bits
    Scan type                        : Progressive
    Bits/(Pixel*Frame)               : 0.836
    Stream size                      : 581 MiB (96%)
    Audio
    ID                               : 192 (0xC0)
    Format                           : MPEG Audio
    Format version                   : Version 1
    Format profile                   : Layer 2
    Duration                         : 4mn 25s
    Bit rate mode                    : Constant
    Bit rate                         : 384 Kbps
    Channel(s)                       : 2 channels
    Sampling rate                    : 48.0 KHz
    Video delay                      : -83ms
    Stream size                      : 12.1 MiB (2%)

  • I can sign into iCloud but can't remember the answers to my security questions and the link for a password reset it my old work email and I don't work there any more and don't want to contact them!! Help.

    Want to change me password for my Apple ID on I cloud. I am doing this on my Mac but going into I cloud on Safari.  I can sign in ok, but when I go to password change, it wants me to answer 2 security questions, I don't know the answers to these. Then it says if I don't know the answers, it will send me a link to and email address.  The email address they want to send the link to is my old work email and I don't want them to send an email there and I don't want to have to contact my old place of work.  Help please!!!

    in that case you need the help of Apple Support.- only they will be able to help you. See this webpage on how to contact Apple Support in your country: There are either telephone umbers given or an email form:
         Apple ID: Contacting Apple for help with Apple ID account security
    Explain, that you need help with an account security problem.
    You can also try to email the iTunes Support using this form: https://ssl.apple.com/emea/support/itunes/contact.html

Maybe you are looking for