Cannot Import Nor Export MOV and WMV

As per the results I found on this forum, I ran the Update Manager, and everything should now be fully up to speed. And yet I still cannot drop a WMV or MOV into a timeline, nor can I locate encoding presets that have anything to do with either format. Any help would be appreciated. Thank you.
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Message was edited by: Jim Simon

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
Missing Presets/Activation http://forums.adobe.com/thread/1050730?tstart=0 may help

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