Cannot install Acrobat Pro X, 1603 error

I had Acrobat Pro X installed but was unable to do update because of 1603 error. Uninstalled Acrobat Pro X, Reader 11, Livecycle Designer, Livecycle Workbench, Flash Builder Pro 4. Ran adobe acrobat cleaner. Rebooted. Still no success.
Set DisableRollback and AlwaysInstallElevated at HKLM and HKCU in the registry. Rebooted. Install still failed but this time left program_files\adobe folder in tact. No shortcuts from start menu so found Acrobat.exe and opened that. Dialog appeared saying Adobe Application Manager missing or damaged and to download. Ran setup.exe for Application manager and dialog says Installer failed to initialize, and to download Adobe Support Advisor.
Ran Support Advisor and gotb the following:
cpsid_83578r3: Error, "Validate license at Pre-chrome" when installing - Creative Suite 5
Click here for details and corrective actions related to this issue.
I don't think the Application Manager and Support Advisor make a difference since the product failed to install correctly and a license value was either not written or was deleted afterward. I wanted to stop the install action from rolling back to see if anything salvageable remained. There are no install logs at c:\program_files\common_files\adobe, but there is an installer log in the temp folder.
Reading the installer log shows error 1603 and four "Return value 3" instances. I hate to paste the entire log into a message here. Will email to anyone that wants it or will paste here if necessary. Thanks

start here, http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html
though, if you feel lucky and this applies to you:  http://forums.adobe.com/thread/1065314

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