Cannot install Adobe Air on Win 7

Question

Heyo there
There is a strange problem if I want to install Adobe AIR. I'm on Windows 7 Ultimate x64 and here is the Installation log.
[2010-09-10:23:09:18] Performing runtime install
[2010-09-10:23:09:18] UI SWF load is complete
[2010-09-10:23:09:19] UI initialized
[2010-09-10:23:09:19] starting user confirmation
[2010-09-10:23:09:19] Version of this installer: 2.0.3.13070
[2010-09-10:23:09:19] Installation type: new
[2010-09-10:23:09:54] starting elevated install
[2010-09-10:23:09:54] performing an elevated runtime install
[2010-09-10:23:09:55] UI SWF load is complete
[2010-09-10:23:09:55] starting install
[2010-09-10:23:09:55] subinstaller: starting install
[2010-09-10:23:09:55] Scheduling runtime installation operations
[2010-09-10:23:09:55] subinstaller: Scheduling runtime installation operations
[2010-09-10:23:09:55] Active AIR product GUID is {A2BCA9F1-566C-4805-97D1-7FDC93386723}
[2010-09-10:23:09:55] subinstaller: Active AIR product GUID is {A2BCA9F1-566C-4805-97D1-7FDC93386723}
[2010-09-10:23:09:55] Scheduling an MSI install operation
[2010-09-10:23:09:55] subinstaller: Scheduling an MSI install operation
[2010-09-10:23:09:55] Beginning runtime installation
[2010-09-10:23:09:55] subinstaller: Beginning runtime installation
[2010-09-10:23:09:55] Beginning install
[2010-09-10:23:09:55] subinstaller: Beginning install
[2010-09-10:23:09:55] Installing c:\users\maxunit\appdata\local\temp\airaae5.tmp\setup.msi
[2010-09-10:23:09:55] subinstaller: Installing c:\users\maxunit\appdata\local\temp\airaae5.tmp\setup.msi
[2010-09-10:23:10:01] subinstaller: Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-09-10:23:10:01] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-09-10:23:10:01] subinstaller: Rolling back install of c:\users\maxunit\appdata\local\temp\airaae5.tmp\setup.msi
[2010-09-10:23:10:01] Rolling back install of c:\users\maxunit\appdata\local\temp\airaae5.tmp\setup.msi
[2010-09-10:23:10:02] Rollback due to error complete
[2010-09-10:23:10:02] error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-09-10:23:10:02] subinstaller: error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-09-10:23:10:02] runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-09-10:23:10:02] Failed during elevated install: error 0 1603
[2010-09-10:23:10:02] begin quitting
[2010-09-10:23:10:02] runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-09-10:23:10:03] begin quitting
I don't know what might cause the error, I had the same problem if I wanted to install the current version of Adobe AIR 1.5. I had to force remove it with "Uninstall Tool". That did not help tho. I even re-activate UAC. Maybe my ESET Smart Security is causing the problem? I'm not sure...maybe my Logitech G110 Keyboard Drivers? Dunno...help would be appreciated.

Answer 1

Hello
Finally good news. The Compatibility mode it seems that solves the  issue, but it has to be used for the AdobeAIRInstaller.exe or whatever you try to run to install the adobe AIR.
The steps I followed are below:
1. Used the Windows Installer Cleanup and removed the Adobe AIR. (This could not be removed earlier from control Panel because the same error was shown)
2. Run the AdobeAIRInstaller.exe in Compatibility mode Windows XP SP3.
3. Install the Adobe AIR application. (This might also need the Compatibility mode set to XP SP3 if it's an EXE file)
Note: I also tried a variant with compatibility mode set to Windows XP SP3 to the C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer.exe and that also worked but only after the reinstallation of Adobe AIR.
As I see, if all exe's are set to Compatibility mode XP SP3 it is pretty much possible to solve the problem. I can do a few tests and come back since I cloned the PC to vmWare so I can work with the nonworking version of the app endlessly.
Regards