Cannot Install Adobe reader error message

Have Win 7 64bit
Had adobe reader installed worked great was reading a PDF file when adobe message popped up ready to install update pushed okay and a message popped up unable to install update then adobe reader ceased to work checked program files and adobe had disappeared so I done loaded a new copy 9.2 from adobe and commenced to install it all I get is error message about half installed
Program error 1310 error writing to file C:\program data\adobe\acrobat\900\replicate\security\directories\acrodata verify that you have access to that directory
any help a appreciated

Yesterday, I created Adobe Acrobat Reader 9 & X AIPs using .exe and nos switches.. example:
adberdr1001_en_us.exe -nos_o"ReaderXInstall" -nos_ne
For version 9.4.0, it creates the subfolder specified int he command line.. for the version 10.0.1 file, it prompts for a folder name -- but this really isn't a problem for me..
My problem is when I merge MSPs into the original acroread.msi file after "unzipping" the EXE files... I got Adobe Reader X with Tier 1 MSP file running perfectly deployed with GPO.. but today, I come into work and I get an error message that the Tier 1 MSP for Reader X won't install cause it thinks the original file isn't the correct one to patch. I know I have everything configured correctly.. I've even blown away Acrobat Reader Folders and Registry entries.. and tried re-install.. v9.4.2 installs perfectly still.. but 10.0.1 with Tier 1 still fails.. doesn't matter if I use MSI + MST deployed with GPO or setup.exe with patch= in setup.ini.. so frustrating!!! I'm wondering if there's a bug with Adobe stuff.. or more than likely I've corrupted something on my system but installing, uninstalling, reinstalling v9 and v10 to test GPO deploy.. v10.0.1 without Tier will install.. I even downloaded Tier 1 again thinking somehow it got corrupted.. I do have a RAID 1 in my desktop..
Anyone have any ideas of something I may have missed?
Stephen.

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Having Trouble Installing Adobe Reader, Error Messages

Hi,
I've tried the direct Adobe Reader for Unix from Adobe, both the tar and slackware. I've also tried several packages from my distros' repo. None are working.
Most attempts seem to install and give a confirmation, but when I call from the menu, nothing happens. When I call from a terminal I get this innocuous error message: terminate called after throwing an instance of 'ASErrException' I have no idea what this is.
I use both LightHouse64 514b and Fatdog64 521f. I've installed the 32bit compatibility stuff from my distro in both (Puppy Linux).
I know some of whatever is wrong could be on my distro end, and I am seeking help there too.
Can anyone explain what this error message is, and what calls it?
Also, I would really like to see a tree of Adobe Reader files so that I could make sure that everything is where it's supposed to be. Could anyone point me somewhere?
Any input welcome. Thanks in advance.
Eathray

What kind of trouble? What platform and version of OS? Any error messages? How are you trying to install Reader? Any previous versions of Reader and/or Acrobat installed?

I cannot install adobe reader. I get so far and get the message "Error 1324. The oath All folders or the volume is invalid. Please enter it again" can you help?

i cannot install adobe reader. I get so far and get the message "Error 1324. All folders or the volume is invalid. Please enter it again" can you help?

We need to know if any registry settings are causing this error. Please follow these instructions:
from Windows Start | Search: type regedit and hit Enter; you will see a window like this
now click on the little arrow ▹ left from HKEY_CURRENT_USER
Next click the arrow ▹ beside Software, then Microsoft, then Windows, then CurrentVersion, then Explorer, then click on User Shell Folders
all entries on the right side should start with %USERPROFILE%
If you have anything different, this may be the cause for the install failure.
Now you need to repeat the same thing for another key:
▹ HKEY_LOCAL_MACHINE ▹ Software ▹ Microsoft ▹ Windows ▹ CurrentVersion ▹ Explorer ▹ User Shell Folders
Here all entries should start with %PUBLIC% or %ProgramData%. If you have anything different, this may also be the cause for the install failure.

I cannot install adobe reader into my mac this is the message it tells me to open license agreement and press ok.. and close it then reopen.. i've done this dozen times already

i cannot install adobe reader into my mac.. i get the message to open license agreement and select yes and click it closed

The free Rader does not require a license. Could it be that Mac OS is asking you for the password of your Mac? Or that you are required to launch Reader (open your Applications folder and doble click on the Reader icon) to accept the licence agreement? Please be as specific as you can.

Cannot install itunes, getting error message 8.0.50727.6195

cannot install itunes, getting error message 8.0.50727.6195. Any ideas?

These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.
Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing iTunes again. Does it go through this time for you?
If windows updates fail to install, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? (For example, 8007000B.)

Cannot install adobe reader

I cannot install adobe reader on window XP

What exactly means "cannot"?
Try running the cleaner tool http://labs.adobe.com/downloads/acrobatcleaner.html
then download and run the installer from http://get.adobe.com/reader/enterprise/

Error 1500 - windows 8 - cannot install adobe reader

Hello everyone,
I have a new computer with windows 8 and tried to install adobe reader. During installation an error occured (1500) specifying that another installation is in progress. I tried through the simple installer and the one from the page http://get.adobe.com/pl/reader/completion/?installer=Reader_11.0_Polish_for_Windows. In both I get the same message. No need to mention that I am not installing anything else. As for the anti-virus programme I just noticed that my trial subscription is over so probably it is not the problem - the McAfee is not running (?). Could you please help me with this problem?

Hi pati-wiewiorka,
Follow the steps mentioned in http://helpx.adobe.com/x-productkb/global/error-1704-or-1500-install.html
Thanks!
Ankit

Cannot install Adobe Reader 9

Hello,
I have problem to install Adobe 9 on two Terminal Server.
Windows 2003 French R2 SP2 with Office 2003 and all Microsoft Updates.
Previous version of Adobe Reader was 8.1.3.
When I install Adobe Reader 9, I have this error message (translated from french):
"Program have not enough rights to access folder: c:\document and settings\all users\application data\adobe\acrobat\9.0. Impossible to install.
Open an administrator session or contact your system administrator."
Of course I'm Domain Admin. And I have access to the folder.
I have try to manually create the folder 9.0 in c:\document and settings\all users\application data\adobe\acrobat\ and it gives me the error:
"Error when creating the folder "c:\document and settings\all users\application data\adobe\acrobat\".
I test with an other admin account, and with the "run as" command, same problem.
I have test Adobe Reader 9 in english: same error:
"Error 1303. This instsaller has insufficient privileges to access this directory: c:\document and settings\all users\application data\adobe\acrobat\9.0. The installation cannot continue.
Log on as an administrator or contact your System administrator."
It's very strange because now, I cannot reinstall Adobe Reader 8.1.3, or 7.1.0. Nothing happen when I click on the icon.
I never have trouble on those servers to install/uninstall applications. And never have trouble to install Adobe 9.
Any idea? I will make some searches about the #1303 error.
Thanks

I have try this solution for the same error for other Adobe products:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb405850
http://kb.adobe.com/selfservice/viewContent.do?externalId=332541
Ok, it works.
I have to apply full rights on folder C:\Documents and Settings\All Users\application data\adobe for the local admin group, and not the domain admin, and it works. :)
Thanks

Please help! Cannot install Adobe Reader!

Hello, I hope someone can help me!
I tried to use Adobe Reader and I got an error message. I was not able to open Adobe Reader at all. Since I had had some trouble with my hard disk, I thought maybe some data could be damaged, so I decided to uninstall and re-install. This didn't work either. I now have no Adobe Reader on my computer and I am not able to install it. I get the message: "Die Anweisung in "0x0cf00068" verweist auf Speicher in "0x0cf00068". Der Vorgang 'written' konnte nicht auf dem Speicher durchgeführt werden". With every try I get the same message, but with a different code. This was also the error message I got in the first place.
I use Windows XP and Windows Internet Explorer.
Can anybody tell me what to do?
Thanks!

Thank you Michael, for your response.
I tried your suggestion, but unfortunately the Cleanup Utility cannot find Adobe Reader, so I think I deleted it thouroughly enough. The error message I got initially, was the same, so I think it must be something else. But no idea what. I'm really puzzled (and annoyed, I cannot do my work now!).
Any other ideas? Please?

I cannot install Adobe Reader 10.1.04 on my Windows Vista computer

I've been unable to install Adobe Reader on my Windows Vista (SP1) 32-bit Toshiba laptop, and would really appreciate some help.
Here's the error message I get:
Error 1402. Could not open key: UNKNOWN\.api\AcroExch.Plugin\ShellNew. Verify that you have sufficient access to that key, or contact your support personnel.
Here's a brief history of what I've already tried:
# 1 - Downloaded AdbeRdr1014_en_US.exe as a stand alone file multiple times from different servers and sites.
# 2 - Uninstalled Adobe Reader 9.0
# 3 - Ran AdbeArCleaner.exe multiple times to remove ANY perious verions of Acrobat and/or Reader.
# 4 - Opened each of my 4 browsers, latest verions of IE, Opera, Firefox, and Chrome, searched for Plugins and/or Add Ons and removed ANY Adobe related apps except Flash.
# 5 - Opened the Control Panel, Programs, searched for and removed ANY versions of Acro Quick Reader or Quick Writer.
# 6 - Ran Norton Utilities Clean Registry multiple times.
# 7 - When trying to install Reader 10.1.04 I had PREVIOUSLY received this error message:
Error 1402.Could not open key: HKEY_LOCAL_MACHINE\Software\Classes\AcroExch.Document\Shell\Open\Command. Verify that you have sufficient access to that key, or contact your support personnel.
However, after using Adobe Cleaning Tool, I no longer got this error.
# 8 - I also disabled my A-V Program during all installation attempts, Kaspersky PURE 2.0.
The reason that I wanted to update to Adobe Reader 10 was that Kaspersky did a vulnerability check which indicated:
"Adobe Reader/Acrobat Multiple Vulnerabilities"
See: http://www.securelist.com/en/advisories/47133/?function=advisories&VN=47133
Solution was to update to version 10.1.2 (or higher).
Now I can't open any .PDF files. I can't find the so-called Plugin which is causing the installation to stop. The installation of Reader 10.1.04 gets to around 96% complete, then fails and rolls back.
# 9 - Is there an easy fix, such as a tool that will autyomatically remove any relevant registry key, or apply the correct administrative attributes to the registry keys? If not, can you please talk me through this step by step. I've never been so stumped or frustrated performing a software upgrade, what I thought would be a simple task.
THANKS in advance for your help which is much appreciated.
Cheers,
Ecto

Hi Pat,
I feel like I'm falling deeper and deeper down the rabbit hole, operating in an area in which I am totally unfamiliar. I know a great deal about computers, but that still leaves me ignorant about many other things.
I had previously downloaded subinacl.msi in my research on Vista permissions and the inability to install Reader 10.1.04. In Vista, Windows Installer is a Service, not a program. I don't even understand what that means. I had previously tried changing the file extension of subinacl.msi to subinacl.exe but that didn't work. Then I looked for an EXE version of the file. No luck with that. Your pointing me to http://weblogs.asp.net/rternier/archive/2007/02/01/how-to-install-msi-files-on-vista.aspx was helpful up to a point. The post assumed I would know what to do with the bat file template:
"C:\Windows\System32\msiExec.exe -i C:\Users\rternier\Documents\Downloads\tfpt.msi"
I changed it to the following:
C:\Windows\System32\msiExec.exe -i C:\Users\aecolkercpa\Downloads\subinacl.msi
PLEASE NOTE: I store and run all downloaded installation files from the directory C:\Users\aecolkercpa\Downloads\
Usually, after installing a program from an installation file I will delete the installation file, unless there is a problem installing the application. In that case, I save the installation file until the problem is resolved.
Also, I am not sure if the first phrase in the BAT file I created is correct,
C:\Windows\System32\msiExec.exe -i
I called the file Install MSI.bat and ran as administrator.
I clicked on Accept the warranty terms, and the msi file began to be installed. Then I got a blue screen error BAD_POOL_HEADER with lots of text messages on it. I had to reboot. When I rebooted, Windows asked if I wanted to search for a solution online to the shut down, and gave me this report:
"Troubleshoot a problem with your antivirus software
A problem related to your antivirus software caused your computer to shut down unexpectedly to protect itself from data corruption or loss.
To try to solve this problem, follow these steps. One step might solve the problem, but if it doesn't, then go on to the next step.
Update your antivirus software
Missing antivirus software updates could be the cause of your computer's problem. To make sure your antivirus is up to date, follow these steps:
Click to open Microsoft Security Center.
Click Malware protection.
If your software needs to be updated, click Update now.
If Windows can detect your antivirus software, it will be listed under Virus protection.
If your antivirus software is not displayed in Windows Security Center, go to the downloads section of your antivirus software provider’s website. Find the update for your version of the software and your operating system, and then install it. For more information, check the Help for your antivirus software.
Most antivirus software updates are free, but some providers charge a small fee for the updates. If you're using an older version of the software, you might also have to pay to upgrade to a more recent version to continue to receive the updates.
Check for multiple antivirus programs running on your computer
Running two antivirus software programs on your computer at the same time is not recommended because the two programs can interfere with each other. Even if you don't think your computer could be running two antivirus programs, antivirus software can sometimes come bundled with your computer and it might be running without your knowledge. To check if two antivirus programs are running, follow these steps:
Click the Start button , right-click Computer, and then click Manage. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
In the left pane, double-click Services and Applications, and then click Services.
Look at the list of services under the Name column. If you find two antivirus programs, right-click each service associated with one of the programs, and then click Stop. Note that there may be multiple services running for one antivirus program.
Contact the antivirus manufacturer
If you've completed the previous steps, we recommend you contact the antivirus manufacturer directly for additional support."
Since I was unsure how to parse the BAT file, it probably contained errors, which may be the reason behind the blue screen crash. Should I have moved the bat file and the subinacl.msi file to the Windows/System32 directory before running it? To a different location than the download directory?
At this point I'm rather burned out. Perhaps 50+ hours of my time have gone into trying to install a simple program, Adobe Reader 10.1.04. I would love to succeed, but I think my lack of comprehension is making it even more difficult than it might otherwise be. Instead, I'm becoming more and more confused and frustrated by all these detours and additional issues.
Is it possible Pat to arrange for you to have remote login access to my machine using Go to My PC or some other application, so that you can hands on accomplish in perhaps 5 minutes, what might take me 5 more weeks (or months) to get done?
I feel we are close to solving this puzzle, but it keeps on slipping away.
Please let me know your thoughts, and thanks as always for your help.
Cheers,
Joel
Message was edited by: EctoSD

Need help installing Adobe Reader, Error 1402

Hello, this is my first time here at the forums.
So my problem is obviously having trouble installing Adobe Reader X (Latest Version) I had to reinstall it due to this error,
I've tried looking at these steps: http://kb2.adobe.com/cps/329/329137.html but they didn't work.
I'm running Windows Vista Ultimate 64-bit.
I get stuck at step 10 of More Solutions (Advanced)
The error I get when I try to 'Replace permission on all child objects with entries shown here that apply to child objects' is:
Auditing - 'Registry Editor could not set security in the key currently selected, or some of its subkeys.
The key that cannot be opened during installation is in HKEY_LOCAL_MACHINE32\Software\Classes\PDF.PdfCtrl.6\CLSID
Notes:
I've already set full permission to access this key.
The 'Replace permission on all child objects with entries shown here that apply to child objects' checkbox is actually named
'Replace all existing inheritable permissions on all descendants with inheritable permissions from this object' on my Windows, I think it's basically the same thing, because it's in the same spot as the one in the support picture, so I'm just assuming that's Windows 7 and I'm using Vista which shouldn't be too different.
I've already followed all the instructions correctly, and I don't have spysweeper, McAfee on my system or any viruses/spyware, I update Windows regularly and my AntiVirus is Norton AntiVirus which is updated as well, and this doesn't seem to interfere with the installation files as you can see this is a registry problem.

Please confirm the Reader version and the operating system.
You can Follow http://helpx.adobe.com/acrobat/kb/error-1935-install-acrobat-reader.html article.

Cannot install Adobe Reader 11.0.09 and Asian Fonts over older versions

I'm using a script to install Adobe Reader 11.0.09 and it works sometimes, but very often, there is an error saying it cannot install it because a previous version exists.
We have to manually uninstall older versions of Adobe Reader 11 and then re-run the script and then it works.
@echo off
cls
start /wait msiexec.exe /i \\appserver1\Apps\AdobeReader\11.009\AcroRead.msi /qb TRANSFORMS="\\appserver1\Apps\AdobeReader\11.009\AcroRead.mst"
start /wait msiexec.exe /i \\appserver1\Apps\AdobeReader\11.009\fonts\FontPack11009_XtdAlf_Lang.msi /qb
How can we change this script so that it will force installation over any previous version?
By the way, the installation was created with Adobe Customization Wizard and has settings enabled to remove any previous versions of Adobe Reader. So, the problem with installing over existing version could be from the Font Pack installation,

What does the verbose installation log say?

Adobe reader error message - 0.104.

I have recently had to re-install adobe reader 9.5 again and all appeared to be ok. I have just tried to view an online statement and the following message came up " There is a problem with adobe reader. If it is running (which it is) please exit and try again (0.104)". If i close the reader and try to view an online statement the same error message comes up again. Does anyone know what this error message means and how to get it corrected? Yhanks for any help.

Hi,
1.       Which is the Operating System installed on your computer?
2.       Which is the version of Adobe Acrobat Reader installed on your computer?
3.       Have you made any changes to the computer prior to this issue?
Remove all previous versions of Acrobat or Reader, and then reinstall it.
a.       Click on Start, clicking Control Panel, clicking Program, clicking Programs and Features.
b.       Select Acrobat or Reader, and then click the option to remove or uninstall the program.
c.        Restart your computer and reinstall Acrobat or Reader.
http://get.adobe.com/reader/
Let us know if this helps.
Thank you
[spam link removed]

Cannot install acrobat reader, error code

Help I cannot insatll acrobat reader, error code #1925, install keeps failing

Try downloading the offline installer from http://get.adobe.com/reader/enterprise/ and save it to disk, then right-click on the downloaded installer and select Run as Administrator.

Partition changed on computer, cannot install Adobe Reader 9

Hello,
I have a Lenovo computer that had a quirk from the factory. It was partitioned into two drives, a C drive and a much larger D drive. I started running out of space on the C drive, so the tech wonks at Lenovo walked me through how to eliminate the D partition so that C would now get all the remaining space on the computer. So now I have only a C drive. However, there are some holdovers (files or programs) on my computer that still must be operating with D drive addresses, and I don't know how in the world to fix this. Apparently the Adobe installer must somehow have a D address, because I have been trying to upgrade from Adobe reader 8 to Adobe reader 9. Problem is, when I try to install Adobe reader 9 I get an error message saying that there is no such address (D). I have tried to completely remove the Adobe Installer, and yet it keeps coming back with the error message about the wrong drive. I am also starting to get messages from my personal firewall that Adobe reader should be upgraded, but I can't upgrade it under current conditions.
If anyone can tell me how to fix this address issue, like going into the computer and changing all the old D addresses to C, since there is now no D drive, I would appreciate it.

After lots of searching I found a fix. It was a problem with some wrong drive paths listed among several hot keys, after the D drive partition was removed on my computer. A few drive paths retained the D address, and as a consequence Adobe and a few other programs would not update.
Anyway, it was a matter of getting the correct hotkeys within the registry, and following instructions on how to change the addresses that were still D drive. After completing the changes, everything was back to normal. I was able to download Adobe Reader 9.
Thanks for your help. Luckily, there was no need to remove and reinstall the OS.

Cannot Install Adobe reader error message

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