Cannot Install AIR after finished created AIR through Robohelp

Hi, I am new to RoboHelp, and i need to create a help system, which I have created in RoboHelp, but I failed to install the AIR i created,
it might be just me doing something wrong,
so far, i have created ahelp page using the blank template,
after finished creating, I go to "single sources layouts" > "adobe Air"
Then after i clicked finish, it started generating the AIR file, but I received a message as shown below,
I need to install it to allow multiple computers to be able to use this help system, but as shown above,
I cannot click Install, I have tried using admistrator account and still fails to install,
now that i am stuck in this. And wondering if I need to install some AIR program for me to be able to install this?
Thanks

In the layout is the folder where you create the .AIR file on you PC or a network drive? It must be local.
What version of RoboHelp are you using? Please include that whenever you start a thread. See Before You Post in sticky topics.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Similar Messages

Cannot install AIR on one Admin user on Macbook

Hi,
I have read these forums and only found one reference to this problem, but the solution posted there did not work. My problem is that under my usual user (admin privileges) I cannot install AIR (it does the installation, but at the end I am left with a empty Adobe AIR window with no messages or buttons to press). If I try to install AIR apps after this, the installer opens but does not do anything.
I tested creating a new account with Admin privileges and I was able to install AIR and its applications with no problems.
I am assuming that somewhere in my user files there must be some configuration files that is damaged and that I must erase in order for everything to work ok again, but I have not been able to find that solution.
Any ideas?
LA

After uninstall be sure this folder (\Users\USERNAME\Library\Application Support\Adobe\AIR) is deleted. If not throw it to the trash, and empty the trash. If you have any other AIR apps installed you will most likely need to reinstall them.

After finished creating a system how to install this system

Dear All
using form6i and run in c\s
After finished creating system . can anyone teach me how to install this system in a cd's..

Ciao,
If you would like know to replicate forms/reports Builder installation on other machine (pc or other),
I think you CAN'T.
You have to get installation's CD, and repeat step done in your first installation on your first machine.
Regards

Cannot open PDF after I created it in my program under PRINT

cannot open PDF after I created it in my program under PRINT
Tried uninstalling and re-installing
I have Reader X to open it with but all that comes through is this message-
ERROR: undefined
OFFENDING COMMAND: VM?
STACK:
105000

Thank you for your response...
I am creating a file in Adobe PageMaker and wanting to make it a PDF for others to view who may not have that program.
I am operat ing under Windows 7 if that helps any.
The content of what I am sending shouldn't matter- just JPG's and text.
Should I uninstall my PDF reader and Cute PDF and re-load them back in?
Sincerely,
Leanne

Cannot install AIR 2.0.4.13090 sidecar application on Windows 7 64 bit

Our team is experiencing consistent failure to install our AIR-developed application on Windows 7 64 bit. It fails to install, but apparently eventually can be installed only after a complete uninstallation of AIR and subsequent install attempts are made.
The following suggestion from http://kb2.adobe.com/cps/403/kb403150.html has also been tried, but errors persist:
Installing an AIR application displays the error message: "Sorry an error has occurred. The application could not be installed. Try installing it again. If the problem persists, contact the application author." (Windows Vista / Windows 7)
This error may occur during installation if the user has turned off User Account Control (UAC) operating system feature and is a standard or restricted user. From Control Panel, Open UAC and enable it. A reboot maybe required, once complete, re-try the installation.
The error messages are as follows:
Name of Our Application
Sorry, an error has occurred.
An error occurred while updating the application. Try updating it again. If the problem persists, contact the application author.
Error #0
Sorry, an error has occurred.
The application could not be installed because the installer file is damaged. Try obtaining a new installer from the application author.
This is a boxed product which is slated to ship very soon. The QA team is rejecting the builds because of this issue, which puts the entire project in jeopardy. Timely help is appreciated.
Here is a sanitized, excerpted section from the end of the install log (it is extremely long):
[2010-10-07:06:35:21] UI SWF load is complete
[2010-10-07:06:35:22] UI initialized
[2010-10-07:06:35:22] Begin background update check
[2010-10-07:06:35:22] Starting download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.0.3.13070/update
[2010-10-07:06:35:43] Background update successfully downloaded
[2010-10-07:06:35:43] User notified of available background update
[2010-10-07:06:35:50] User deferred installation of background update
[2010-10-07:06:35:50] begin quitting
[2010-10-07:12:53:18] UI SWF load is complete
[2010-10-07:12:53:19] UI initialized
[2010-10-07:12:53:19] Running C:\Users\Username\AppData\Roaming\Adobe\AIR\Updater\Background\updater -update "c:\program files (x86)\our wonderful product\our wonderful product.exe"
[2010-10-07:12:53:19] begin quitting
[2010-10-07:12:53:25] Performing runtime update
[2010-10-07:12:53:25] UI SWF load is complete
[2010-10-07:12:53:26] UI initialized
[2010-10-07:12:53:26] starting user confirmation
[2010-10-07:12:53:26] Version of this installer: 2.0.4.13090
[2010-10-07:12:53:26] Installed version: 2.0.3.13070
[2010-10-07:12:53:26] Installation type: patchNewer
[2010-10-07:12:53:50] starting elevated install
[2010-10-07:12:54:01] performing an elevated runtime install
[2010-10-07:12:54:01] UI SWF load is complete
[2010-10-07:12:54:01] starting install
[2010-10-07:12:54:01] Scheduling runtime installation operations
[2010-10-07:12:54:01] Active AIR product GUID is {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
[2010-10-07:12:54:01] Scheduling an MSI repair operation
[2010-10-07:12:54:01] Beginning runtime installation
[2010-10-07:12:54:01] Beginning install
[2010-10-07:12:54:01] Reinstalling c:\users\Username\appdata\local\temp\air834a.tmp\setup.msi
[2010-10-07:12:54:10] Copying C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe to C:\Users\Username\AppData\Local\Temp\fla4C92.tmp\temp
[2010-10-07:12:54:11] Deleting C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe
[2010-10-07:12:54:11] Copying C:\Users\Username\appdata\local\temp\air834a.tmp\Adobe AIR\Versions\1.0\Resources\airappinstaller.exe to C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe
[2010-10-07:12:54:11] Copying C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\digest.s to C:\Users\Username\AppData\Local\Temp\fla4DBB.tmp\temp
[2010-10-07:12:54:11] Deleting C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\digest.s
[2010-10-07:12:54:11] Copying C:\Users\Username\appdata\local\temp\air834a.tmp\Adobe AIR\Versions\1.0\Resources\digest.s to C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\digest.s
[2010-10-07:12:54:11] Execution complete; beginning commit phase
[2010-10-07:12:54:11] Deleting C:\Users\Username\AppData\Local\Temp\fla4C92.tmp\temp
[2010-10-07:12:54:11] Deleting C:\Users\Username\AppData\Local\Temp\fla4DBB.tmp\temp
[2010-10-07:12:54:11] Commit complete
[2010-10-07:12:54:11] install complete
[2010-10-07:12:54:11] begin quitting
[2010-10-07:12:54:11] Elevated install completed
[2010-10-07:12:55:12] begin quitting
[2010-10-07:12:55:12] attempting launch of our wonderful product
[2010-10-07:12:55:44] UI SWF load is complete
[2010-10-07:12:55:45] UI initialized
[2010-10-07:12:55:46] IO Error 2032 during pingback request
[2010-10-07:12:55:46] begin quitting
[2010-10-07:13:11:11] Starting update of c:\program files (x86)\our wonderful product\our wonderful product.exe
[2010-10-07:13:11:11] Updating from file:///C:/Users/Username/AppData/Roaming/com.example.ourproduct/Local%20Store/%23Applica tionUpdater/update.air
[2010-10-07:13:11:11] Updating to version 1.0.8.2
[2010-10-07:13:11:11] UI SWF load is complete
[2010-10-07:13:11:12] UI initialized
[2010-10-07:13:11:12] beginning UI styling
[2010-10-07:13:11:12] UI styling complete
[2010-10-07:13:11:13] Unpackaging to C:\Users\Username\AppData\Local\Temp\flaE586.tmp
[2010-10-07:13:11:42] unpackaging/validation is complete
[2010-10-07:13:11:42] application is bound to this version of the runtime
[2010-10-07:13:11:42] app id com.example.ourproduct
[2010-10-07:13:11:42] pub id
[2010-10-07:13:11:42] Application located at c:\program files (x86)
[2010-10-07:13:11:42] Waiting for user confirmation
[2010-10-07:13:11:42] User confirmed action: install
[2010-10-07:13:11:42] creating native installer in: C:\Users\Username\AppData\Local\Temp\fla572D.tmp
[2010-10-07:13:12:01] native installer creation complete
[2010-10-07:13:12:01] Starting install
[2010-10-07:13:12:01] using conversion output in C:\Users\Username\AppData\Local\Temp\fla572D.tmp
[2010-10-07:13:12:01] Beginning install
[2010-10-07:13:12:01] Installing C:\Users\Username\AppData\Local\Temp\fla572D.tmp\setup.msi
[2010-10-07:13:12:21] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-10-07:13:12:21] Rolling back install of C:\Users\Username\AppData\Local\Temp\fla572D.tmp\setup.msi
[2010-10-07:13:12:21] Rollback due to error complete
[2010-10-07:13:12:21] stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-10-07:13:12:21] stateInstallingWithElevation: enter install
[2010-10-07:13:12:21] stateInstallingWithElevation: c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\our wonderful product\our wonderful product.exe" file:///C:/Users/Username/AppData/Roaming/com.example.ourproduct/Local%20Store/%23Applica tionUpdater/update.air 1.0.8.2
[2010-10-07:13:12:41] Starting update of c:\program files (x86)\our wonderful product\our wonderful product.exe
[2010-10-07:13:12:41] Updating from file:///C:/Users/Username/AppData/Roaming/com.example.ourproduct/Local%20Store/%23Applica tionUpdater/update.air
[2010-10-07:13:12:41] Updating to version 1.0.8.2
[2010-10-07:13:12:42] UI SWF load is complete
[2010-10-07:13:12:43] UI initialized
[2010-10-07:13:12:43] Unpackaging to C:\Users\Username\AppData\Local\Temp\fla461C.tmp
[2010-10-07:13:13:09] unpackaging/validation is complete
[2010-10-07:13:13:09] application is bound to this version of the runtime
[2010-10-07:13:13:09] app id com.example.ourproduct
[2010-10-07:13:13:09] subinstaller: pub id
[2010-10-07:13:13:09] subinstaller: Application located at c:\program files (x86)
[2010-10-07:13:13:09] creating native installer in: C:\Users\Username\AppData\Local\Temp\flaAC3F.tmp
[2010-10-07:13:13:25] native installer creation complete
[2010-10-07:13:13:25] Starting install
[2010-10-07:13:13:25] using conversion output in C:\Users\Username\AppData\Local\Temp\flaAC3F.tmp
[2010-10-07:13:13:25] Beginning install
[2010-10-07:13:13:25] Installing C:\Users\Username\AppData\Local\Temp\flaAC3F.tmp\setup.msi
[2010-10-07:13:13:38] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-10-07:13:13:38] Rolling back install of C:\Users\Username\AppData\Local\Temp\flaAC3F.tmp\setup.msi
[2010-10-07:13:13:38] Rollback due to error complete
[2010-10-07:13:13:38] stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-10-07:13:13:38] Failed during elevated install: error 0 1603
[2010-10-07:13:13:44] application installer exiting
[2010-10-07:13:14:39] Re-launching application from c:\program files (x86)\our wonderful product\our wonderful product.exe
[2010-10-07:13:14:39] starting cleanup of temporary files
[2010-10-07:13:14:45] application installer exiting
[2010-10-07:13:37:04] UI SWF load is complete
[2010-10-07:13:37:05] UI initialized
[2010-10-07:13:37:06] IO Error 2032 during pingback request
[2010-10-07:13:37:06] begin quitting
[2010-10-07:13:38:37] Starting update of c:\program files (x86)\our wonderful product\our wonderful product.exe
[2010-10-07:13:38:37] Updating from file:///C:/Users/Username/AppData/Roaming/com.example.ourproduct/Local%20Store/%23Applica tionUpdater/update.air
[2010-10-07:13:38:37] Updating to version 1.0.8.2
[2010-10-07:13:38:37] UI SWF load is complete
[2010-10-07:13:38:39] UI initialized
[2010-10-07:13:38:39] beginning UI styling
[2010-10-07:13:38:39] UI styling complete
[2010-10-07:13:38:39] Unpackaging to C:\Users\Username\AppData\Local\Temp\fla621.tmp
[2010-10-07:13:38:39] failed while unpackaging: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032" errorID=2032]
[2010-10-07:13:39:51] Re-launching application from c:\program files (x86)\our wonderful product\our wonderful product.exe
[2010-10-07:13:39:51] starting cleanup of temporary files
[2010-10-07:13:39:52] application installer exiting
[2010-10-07:13:40:22] UI SWF load is complete
[2010-10-07:13:40:25] UI initialized
[2010-10-07:13:40:27] IO Error 2032 during pingback request
[2010-10-07:13:40:27] begin quitting
[2010-10-07:13:44:25] Starting update of c:\program files (x86)\our wonderful product\our wonderful product.exe
[2010-10-07:13:44:25] Updating from file:///C:/Users/Username/AppData/Roaming/com.example.ourproduct/Local%20Store/%23Applica tionUpdater/update.air
[2010-10-07:13:44:25] Updating to version 1.0.8.2
[2010-10-07:13:44:25] UI SWF load is complete
[2010-10-07:13:44:27] UI initialized
[2010-10-07:13:44:27] beginning UI styling
[2010-10-07:13:44:27] UI styling complete
[2010-10-07:13:44:27] Unpackaging to C:\Users\Username\AppData\Local\Temp\fla5375.tmp
[2010-10-07:13:44:44] unpackaging/validation is complete
[2010-10-07:13:44:44] application is bound to this version of the runtime
[2010-10-07:13:44:44] app id com.example.ourproduct
[2010-10-07:13:44:44] pub id
[2010-10-07:13:44:44] Application located at c:\program files (x86)
[2010-10-07:13:44:44] Waiting for user confirmation
[2010-10-07:13:44:44] User confirmed action: install
[2010-10-07:13:44:44] creating native installer in: C:\Users\Username\AppData\Local\Temp\fla97C6.tmp
[2010-10-07:13:45:02] native installer creation complete
[2010-10-07:13:45:02] Starting install
[2010-10-07:13:45:02] using conversion output in C:\Users\Username\AppData\Local\Temp\fla97C6.tmp
[2010-10-07:13:45:02] Beginning install
[2010-10-07:13:45:02] Installing C:\Users\Username\AppData\Local\Temp\fla97C6.tmp\setup.msi
[2010-10-07:13:45:08] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-10-07:13:45:08] Rolling back install of C:\Users\Username\AppData\Local\Temp\fla97C6.tmp\setup.msi
[2010-10-07:13:45:08] Rollback due to error complete
[2010-10-07:13:45:08] stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-10-07:13:45:08] stateInstallingWithElevation: enter install
[2010-10-07:13:45:08] stateInstallingWithElevation: c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\our wonderful product\our wonderful product.exe" file:///C:/Users/Username/AppData/Roaming/com.example.ourproduct/Local%20Store/%23Applica tionUpdater/update.air 1.0.8.2
[2010-10-07:13:45:19] Starting update of c:\program files (x86)\our wonderful product\our wonderful product.exe
[2010-10-07:13:45:19] Updating from file:///C:/Users/Username/AppData/Roaming/com.example.ourproduct/Local%20Store/%23Applica tionUpdater/update.air
[2010-10-07:13:45:19] Updating to version 1.0.8.2
[2010-10-07:13:45:20] UI SWF load is complete
[2010-10-07:13:45:21] UI initialized
[2010-10-07:13:45:21] Unpackaging to C:\Users\Username\AppData\Local\Temp\fla26AB.tmp
[2010-10-07:13:45:42] unpackaging/validation is complete
[2010-10-07:13:45:42] application is bound to this version of the runtime
[2010-10-07:13:45:42] app id com.example.ourproduct
[2010-10-07:13:45:42] pub id
[2010-10-07:13:45:42] Application located at c:\program files (x86)
[2010-10-07:13:45:42] creating native installer in: C:\Users\Username\AppData\Local\Temp\fla7883.tmp
[2010-10-07:13:45:58] native installer creation complete
[2010-10-07:13:45:58] Starting install
[2010-10-07:13:45:58] using conversion output in C:\Users\Username\AppData\Local\Temp\fla7883.tmp
[2010-10-07:13:45:58] Beginning install
[2010-10-07:13:45:58] Installing C:\Users\Username\AppData\Local\Temp\fla7883.tmp\setup.msi
[2010-10-07:13:46:18] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-10-07:13:46:18] Rolling back install of C:\Users\Username\AppData\Local\Temp\fla7883.tmp\setup.msi
[2010-10-07:13:46:18] Rollback due to error complete
[2010-10-07:13:46:18] stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-10-07:13:46:18] Failed during elevated install: error 0 1603
[2010-10-07:13:46:22] application installer exiting
[2010-10-07:13:48:09] Re-launching application from c:\program files (x86)\our wonderful product\our wonderful product.exe
[2010-10-07:13:48:09] starting cleanup of temporary files
[2010-10-07:13:48:13] application installer exiting
[2010-10-07:13:48:41] UI SWF load is complete
[2010-10-07:13:48:43] UI initialized
[2010-10-07:13:48:45] IO Error 2032 during pingback request
[2010-10-07:13:48:45] begin quitting
[2010-10-07:14:16:16] UI SWF load is complete
[2010-10-07:14:16:17] UI initialized
[2010-10-07:14:16:18] IO Error 2032 during pingback request
[2010-10-07:14:16:18] begin quitting
[2010-10-07:14:18:04] Starting update of c:\program files (x86)\our wonderful product\our wonderful product.exe
[2010-10-07:14:18:04] Updating from file:///C:/Users/Username/AppData/Roaming/com.example.ourproduct/Local%20Store/%23Applica tionUpdater/update.air
[2010-10-07:14:18:04] Updating to version 1.0.8.2
[2010-10-07:14:18:04] UI SWF load is complete
[2010-10-07:14:18:05] UI initialized
[2010-10-07:14:18:05] beginning UI styling
[2010-10-07:14:18:06] UI styling complete
[2010-10-07:14:18:06] Unpackaging to C:\Users\Username\AppData\Local\Temp\fla5FBC.tmp
[2010-10-07:14:18:35] unpackaging/validation is complete
[2010-10-07:14:18:35] application is bound to this version of the runtime
[2010-10-07:14:18:35] app id com.example.ourproduct
[2010-10-07:14:18:35] pub id
[2010-10-07:14:18:35] Application located at c:\program files (x86)
[2010-10-07:14:18:35] Waiting for user confirmation
[2010-10-07:14:18:35] User confirmed action: install
[2010-10-07:14:18:35] creating native installer in: C:\Users\Username\AppData\Local\Temp\flaD2CA.tmp
[2010-10-07:14:18:50] native installer creation complete
[2010-10-07:14:18:50] Starting install
[2010-10-07:14:18:50] using conversion output in C:\Users\Username\AppData\Local\Temp\flaD2CA.tmp
[2010-10-07:14:18:50] Beginning install
[2010-10-07:14:18:50] Installing C:\Users\Username\AppData\Local\Temp\flaD2CA.tmp\setup.msi
[2010-10-07:14:19:26] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-10-07:14:19:26] Rolling back install of C:\Users\Username\AppData\Local\Temp\flaD2CA.tmp\setup.msi
[2010-10-07:14:19:26] Rollback due to error complete
[2010-10-07:14:19:26] stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-10-07:14:19:26] stateInstallingWithElevation: enter install
[2010-10-07:14:19:26] stateInstallingWithElevation: c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\our wonderful product\our wonderful product.exe" file:///C:/Users/Username/AppData/Roaming/com.example.ourproduct/Local%20Store/%23Applica tionUpdater/update.air 1.0.8.2
[2010-10-07:14:19:31] Starting update of c:\program files (x86)\our wonderful product\our wonderful product.exe
[2010-10-07:14:19:31] Updating from file:///C:/Users/Username/AppData/Roaming/com.example.ourproduct/Local%20Store/%23Applica tionUpdater/update.air
[2010-10-07:14:19:31] Updating to version 1.0.8.2
[2010-10-07:14:19:31] UI SWF load is complete
[2010-10-07:14:19:32] UI initialized
[2010-10-07:14:19:32] subinstaller: Unpackaging to C:\Users\Username\AppData\Local\Temp\flaB0D7.tmp
[2010-10-07:14:19:50] unpackaging/validation is complete
[2010-10-07:14:19:50] application is bound to this version of the runtime
[2010-10-07:14:19:50] app id com.example.ourproduct
[2010-10-07:14:19:50] pub id
[2010-10-07:14:19:50] Application located at c:\program files (x86)
[2010-10-07:14:19:50] creating native installer in: C:\Users\Username\AppData\Local\Temp\flaF6BE.tmp
[2010-10-07:14:20:04] native installer creation complete
[2010-10-07:14:20:04] Starting install
[2010-10-07:14:20:04] using conversion output in C:\Users\Username\AppData\Local\Temp\flaF6BE.tmp
[2010-10-07:14:20:04] Beginning install
[2010-10-07:14:20:04] Installing C:\Users\Username\AppData\Local\Temp\flaF6BE.tmp\setup.msi
[2010-10-07:14:20:16] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-10-07:14:20:16] Rolling back install of C:\Users\Username\AppData\Local\Temp\flaF6BE.tmp\setup.msi
[2010-10-07:14:20:16] Rollback due to error complete
[2010-10-07:14:20:16] stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-10-07:14:20:16] Failed during elevated install: error 0 1603
[2010-10-07:14:20:20] application installer exiting
[2010-10-07:14:21:42] Re-launching application from c:\program files (x86)\our wonderful product\our wonderful product.exe
[2010-10-07:14:21:42] starting cleanup of temporary files
[2010-10-07:14:21:46] application installer exiting
[2010-10-07:14:22:13] UI SWF load is complete
[2010-10-07:14:22:14] UI initialized
[2010-10-07:14:22:16] IO Error 2032 during pingback request
[2010-10-07:14:22:16] begin quitting

Thanks very much for keeping this issue alive.
Let me restate the issue:
We have a AIR 2.0.4.13090 sidecar application. Installing the application for the very first time seems to work. Any uninstall or update after that runs into issues on the problematic Windows 7 64 bit machine. The installer logs all point the finger to Windows Installer having problems writing to the temp directory.
We've gone through many, many things trying to resolve this, including resetting administrative access to the temp directory and flushing the temp directory out entirely. I'm reporting this news secondhand, so it's not possible for me to directly relate the exact measures taken, step-by-step. The ONLY thing that reliably worked for running and installing updates on this AIR application was the following:
1) Create a new administrative level user.
2) Log in with that user.
3) Disable firewalls.
4) Run the updater.
5) Log back in as normal user, delete temporary user.
if the user account created in step 1 is not deleted in step 5 and is used to attempt a further update or uninstall, it will fail. This seems to tell me that AIR is able to utilize the temp folder via Windows Installer correctly only once. After that, it dirties this directory somehow and is unable to use/write to it, and subsequent uninstalls/updates fail with error 0.
Again, the failure all show msi issues writing to the temp directory. They result in an "Error 0" alert dialog in AIR.

Cannot install AIR app in an existing folder

Hi to all, I'm trying to create a setup for my AIR application. I have an NSIS script that install all the files that the AIR app needs in the targer folder. The AIR app is copied in a temp dir and then is lauched for installation but the installer said that it cannot install the application because the target folder is existing? What can I do to remove this check?
Thanks a lot,
Andrea

Correction to above.
Can't find folders to choose to place bookmarked item into. There is no list like I had in my XP laptop.

Cannot install Air help - Error Nr. 0

When I try to install a compiled Air Help, the installer always informs me that an error occured and that I should try again. The Error number 0 is displayed - does anybody know what this stands for? This does not seem like a very helpful information for endusers without further explanation..

I cannot help you with the error message but I can clarify when admin rights are required. You need them to install an AIR file and to apply an update. You do not need admin rights to use an installed AIR help system.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Cannot install AIr on HTC Desire with Froyo OS 2.2

I have an HTC Desire running Froyo 2.2 OS (OS supplied by O2 mobile company i.e. O2 branded phone)
Each time I try to install Air 2.5.1.1774 it downloads then tries to install; I get the message:-
Installation of Adobe Air unsuccessful.
Any advice please?

You need to choose "Charge Only"
Make sure you have Device Debugging enabled on your phone by going to Settings > Applications > Development > USB Debugging and ticking the checkbox.
Once your phone is properly connected and Android SDK is installed, then goto the folder where SDK is installed. You will find a folder named "tools" :
Launch cmd.exe
cd to the folder containing "adb" binary
Type "adb devices" ( This should list the device ID of your phone )
Type "adb logcat -c"
Try to download and install "Adobe AIR" from Marketplace on your phone (with USB cable connected)
On command prompt, type "adb logcat" and mail us back the output.
I found a page with detailed instruction for setting up Android SDK for HTC Desire : http://myhtcdesire.com/tutorials/how-to-install-the-adb-driver-on-windows

Cannot install Air from download. Need Administrator permission. I am the Administrator. Windows 7

How can I install Air from download? Error msg: Need Administrator permisssion. I am the Admisistrator. Windows 7 64bit.

Ok, it works on my IPAD but not my PC. UGH

Cannot install AIR on Mac

Hello newbie here.
I am trying to help my wife install AIR for her small
business. A program she relies on "Flash Palette" now requires AIR.
We have tried everything - it downloads fine, but when I
double-click on the installer...nothing.
Running OS X 10.4.11 on a PC-based PowerBook.
Has anyone experienced this or know of something obvious that
we may be overlooking? Many thanks!

A few things to try:
- Check the system logs to see if there are any errors
reported there.
- Enable AIR installer logging and capture a log file.
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403123
- Try re-ordering the list of languages in your system
preferences. You don't have to move your preferred language; it's
making a change that's important. (Sounds random, I know, but it
works around a known issue in the current release.)

Having purchased and installed pages after finishing my 30 day trial I now can't save changes to documents, it keeps saying that my trial is over and I need a serial number? Never got a serial number, any ideas how to rectify this?

Hi, having purchased and installed pages after my 30 day trial had finished I am now unable to save any changes to documents I had created in the trial version. It says I need a serial number, which I never got when I purchased the pages app. Does anyone kno how to rectify this, I would be very grateful for any help as I'm currently writing up my thesis and am now unable

Hi, I had the same problem and I found that you don't need a serial number anymore. Here is what I did:
(1)I went to Applications fodder on my Mac. (You can navigate to the Application folder from 'New Finder Window.')
(2) Deleted Pages (installed as part of the free free trial version) from the Applications Folder. Also deleted 'IWorks' from the Applications folder.
(3) Started AppStore.
(4) Clicked on Purchases.
(5) Clicked on Pages.
(6) Clicked Install.
(4) repeated (5) and (6) for Numbers and Keynote

Cannot install OS after erasing system

I recently erased my iMac as it kept shutting down with a kernel error. When I tried to reinstall the OS it again kept crashing. I have now removed all but the original 2 ram modules and it stays on but I cannot install the OS
I managed to get past the rotating globe and followed the instructions to install via internet (Mac came without any discs) I signed in with apple id and was given one otion, to install OS Mavericks. It then said I have not purchased mavericks on my apple ID and so cant install it, giving me no option than to cancel the download. There was an OS on the system when I bought it and I had upgraded this to Lion? but I have never used Mavericks. How do I get past this and install the OS please.
The iMac is an intel i3 system with just the 4GB of original ram installed
I have tried signing in to the apple store on other devices to try and purchase the free mavericks os but cannot seem to do this either
Thanks for any help that you can give

Contact Apple and purchase replacement discs for the computer. They should have been included from whomever you purchased it.
You can try Internet Recovery if your model is in this list: Computers that can be upgraded to use OS X Internet Recovery. After installing the firmware update, if needed, here's what you will need to do:
Install Mavericks, Lion/Mountain Lion Using Internet Recovery
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Internet Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
Partition and Format the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your newly installed hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion. Mavericks: Select Reinstall Lion/Mountain Lion, Mavericks and click on the Install button. Be sure to select the correct drive to use if you have more than one.
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.

Cannot install updates after updating to leopard

I apologise for me ignorance in advance, I am having a few problems after installing leopard on my macbook which was previously running tiger.
I am unable to install any or updates.
When I am asked for the admin user name and password they are not accepted anymore. It has only happened lately I have been using leopard for about 4 months now.
I have read the other discussions and have been unable to sort the problem. My level of knowledge is pretty basic and could not follow some of the solutions I have found for similar problems.
Can anybody help, and please make it as basic as possible..
thanks

I also cannot install or update software. I have enabled the root user account to work around this problem. I have copied TEL*'s post where he explains how to enable the root account.
Hope this helps you.
http://discussions.apple.com/thread.jspa?threadID=1383576&tstart=0
"Are you familiar with the "root" user on Unix? It's the traditional administrator account. Apple tries to have you get along without it, so it's not activated by default. But if you do enable the root account, then you can use it to authenticate. When I'm presented with the username/password prompt, I replace my username with "root" and then type root's password. That always works.
To enable root, you would normally use the Directory Utility, which you can find in the Utilities folder. But it will require you to authenticate before it will let you unlock it, which you would need to do before being allowed to use Edit -> Enable Root User. Since you can't authenticate, we're going to have to try a little harder.
Dig out your Leopard installation DVD. Run the installer, and let it restart the system. Move just far enough into the installation process so that you get a menu bar across the top of the screen. Don't start the installation itself! In one of the menus you will find a selection that will let you enable the root user and give it a password. Afterwards, quit the installation and reboot on your normal disk. You should now be able to use that account to authenticate when prompted.
I would strongly advise that you don't use the root user for anything else if you are not familiar with what it's all about. I particularly advise you not to log in as that user. I've been using Unix since about 1990, and I can tell you that standard practice is never to log in as root unless you have something special you need to do. Staying logged in as a normal, unprivileged user is much safer. It's too easy to delete or corrupt really important files if you spend much time as root. This is the rationale behind suggestions you'll see from people to do most of your work on a Mac using an account that is not authorized to be an administrator. I haven't followed that advice, and haven't run into trouble. But Apple has tried to make it not as dangerous as being root, which never needs to authenticate to do anything."

Cannot install Apps After installing 5.0 to my iphone

cannot install any Apps After installing 5.0 to my iphone
After installation begins at the and it shoves deleting logo and stays the same. (no Apps installed)
please heeeeeeelp!!!!!

You can re-download apps for free : http://support.apple.com/kb/HT2519 . If you download them to your computer's iTunes you could then try restoring to your iTunes backup and see if the apps and their old content/settings get copied over.

Cannot install "Recaller" after updating to PR1.3

Icannot install the Recaller as it says "Application pakage missig: gstreamer0.10-plugins-good-extra" What should i do. thaen I cannot install the video codec also. what to do?
N

I have installed the package 'rootsh' from the extras, and than open x-terminal and after giving the command as directed by you
sudo gainroot
apt-get install gstreamer0.10-plugins-good-extra
After giving the command i get this following in the x-terminal as follows:
BusyBox v1.10.2 (Debian 3:1.10.2.legal-1osso30+0m5) built-in shell (ash)
Enter 'help' for a list of built-in commands.
~ $ sudo gainroot
Root shell enabled
BusyBox v1.10.2 (Debian 3:1.10.2.legal-1osso30+0m5) built-in shell (ash)
Enter 'help' for a list of built-in commands.
/home/user # apt-get install gstreamer0.10-plugins-good-extra
E: Could not get lock /var/lib/dpkg/lock - open (11 Resource temporarily unavailable)
E: Unable to lock the administration directory (/var/lib/dpkg/), is another process using it?
/home/user #
After this i tried to install the "recaller" but I cannot what to do?
N

Cannot Install AIR after finished created AIR through Robohelp

Similar Messages

Maybe you are looking for